External Relations Department

The External Relations (ER) department was created in February 2020 and is comprised of 3 main but complementary functional areas: Private fundraising, Communications and Advocacy. The ER department is at the beginning stages of creating a radical and ambitious global strategy that will enhance IRC’s ability to ‘punch above its weight’ in private income, advocacy, and brand awareness. The main objective of the department is to enable this organization of more than 12,000 staff to have the resources needed to continue serving 18 million people worldwide in places affected by war and disaster, shape the humanitarian sector by influencing key policies and reforms, and build and grow IRC’s reputation.

Global Analytics Team

This role sits within the Global Analytics team, a team of data analysts, data scientists and data engineers, who support fundraising efforts with data, analysis and reporting. The team is split into two pillars: Analytics Engineering & BI (focussed on data engineering and business intelligence); and Global Analytics (focussed on custom analysis, experimentation, and machine learning). You can expect to work across both pillars on a range of analysis and BI projects. You will report into the Associate Director, Global Analytics.

Job Overview:

We are looking for an analytical and curious Data Analyst to join our team, focusing on marketing, financial and behavioral insights. As a Data Analyst within our Global Analytics team, you will work closely with senior analysts, learning from their expertise while supporting data-driven insights for our fundraising efforts across the globe. This is an excellent opportunity for someone earlier in their analytics career to develop their skills through hands-on project work and mentorship from experienced team members.

Part of this role involves working with the Korea team, acting as a key link between the analytics function (based across the UK and US) and Korea-based colleagues. This is an excellent opportunity to develop your stakeholder engagement and communication skills while contributing to a key market. You will also work with broader cross-functional teams, including fundraising, marketing, and finance, to deliver actionable insights that enhance donor engagement and maximize fundraising outcomes.

Major Responsibilities:

Data Analysis & Reporting

• Analyze and interpret datasets to identify trends, patterns, and insights that support global fundraising strategies.
• Create and maintain dashboards, visualizations, and reports to track fundraising performance and donor engagement metrics.
• Produce regular performance reports for key stakeholders, highlighting actionable insights and areas of opportunity for growth.
• Support the development of data models and reports for external benchmarking to assess performance against peers and identify opportunities for new investments.

Insights & Recommendations

• Support senior analysts and leadership by providing analysis that feeds into strategic recommendations for improving fundraising effectiveness. You will develop your skills in translating analytical findings into business impact through close collaboration with more experienced colleagues.
• Contribute insights that support global fundraising campaigns, donor retention strategies, and personalized donor experiences.

Stakeholder Collaboration

• Work closely with cross-functional teams (e.g., fundraising, marketing, and finance) to ensure data-driven decisions are integrated into the global strategy.
• Serve as a key analytics point of contact for the Korea team, coordinating data requests and communicating findings across languages and time zones.
• Present findings to stakeholders, explaining data insights in a clear and actionable manner.

Process Improvement & Innovation

• Identify opportunities to enhance data collection and reporting processes, ensuring accuracy, efficiency, and alignment with global goals.
• Keep abreast of industry trends and emerging analytics tools and contribute ideas for improving the team's capabilities.
• Collaborate with fellow Analytics colleagues to maintain best practices in coding, statistics, and general analysis.
• Work with integrity and accountability to the “IRC Way” – IRC Global Standards for Professional Conduct.

Demonstrated Skills and Competencies:

Experience:

• 3+ years working in the field of data analytics.
• Experience with at least one programming or query language such as SQL, Python, or R.
• Experience with data visualization tools such as Power BI, Tableau or Looker.
• Experience working on analytics projects in a professional environment
• Strong analytical thinking and problem-solving skills with the ability to interpret data and provide actionable insights.
• Experience working with colleagues or stakeholders outside of your immediate team.

Language

• Professional fluency in Korean and English (written and spoken) is essential.

Soft Skills:

• Curiosity and willingness to explore ambiguous problems and deliver actionable insights through both quantitative and qualitative data analysis.
• Comfortable working with people from different backgrounds, cultures, and experiences and enjoys working collaboratively as part of a distributed team.
• Able to work independently and take initiative, particularly in a remote team distributed across multiple time zones.
• Data visualization and communication skills: ability to "tell a story" with numbers in a variety of formats: PowerPoints, dashboards, memos, and presentations.
• Strong attention to detail and commitment to a high standard of work product.

Nice-to-Haves / Areas You Will Grow:

• Knowledge of marketing, ecommerce, or nonprofit fundraising analytics.
• Experience with Databricks and dbt.
• Experience with web analytics and behavioral data.
• Knowledge of Salesforce or similar CRM technology.
• Knowledge of dimensional modeling and experience with workflow orchestration tools.
• Experience working on analytics projects involving multiple stakeholders.

Working Environment:

• Standard office working environment.
• Some international travel may be required.
• This role may require working remotely full or part time and part time remote employees may be required to share workspace.
• Some flexibility in working hours is needed to maintain overlap with colleagues in Korea (KST). This flexibility goes both ways, and this is not an expectation of additional hours.
• This is a supportive team environment suited to someone looking to grow their analytics career, with regular opportunities for mentorship and skill development.

Compensation: (Pay Range:$85,000 - $92,000) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.