About CRS in JWBG

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, and has been present in Jerusalem, West Bank, and Gaza (JWBG) since 1961. In JWBG, CRS manages programming through its field offices in Jerusalem, Gaza, Ramallah and Bethlehem. At present, CRS JWBG provides rapid emergency assistance, recovery efforts and resilience support to conflict affected communities in Gaza and the West Bank in the sectors of multi-purpose cash; shelter; psycho-social support; food assistance; water, sanitation, and hygiene (WASH) and livelihoods. 

Job Summary

The Jerusalem-based Program Quality Technical Advisor II provides program quality support in line with Catholic Relief Services (CRS) program quality principles and standards, donor guidelines, and industry best practices across the Jerusalem, Gaza, and West Bank (JWBG) Country Program (CP), to advance the delivery of high-quality programming to the conflict-affected, poor and vulnerable. Your technical knowledge in program quality, grants management, and business development will support quality programming, responsible growth, and effective grants management across the emergency response and recovery portfolio. 

Roles and Key Responsibilities

• Working closely with Program Managers, ensure effective grants management for the emergency portfolio. Develop and update the CRS grants management tracker and prepare BD and funding overviews for internal audiences. 
• Coordinate development of high-quality CRS progress and final reports to donors in support to the Program Managers and ensure communication to donors is timely and aligned with requirements. 
• Provide program quality management support to Program Managers related to program start-up, implementation, close-out, and other key deliverables. When required, act as gap-filling for senior Program Mangers.
• In close coordination with the Head of Programming (HoP), Country Representative (CR) and PMs, co-lead the development of the CP strategy for emergency response and recovery for Gaza and the West Bank, and keep it updated over time reflecting changes in needs and gaps. 
• Keep abreast of internal displacement trends, multi-sectoral needs assessments, and key UN-led coordination meetings, and organize recurrent meetings with the program team to feedback key information. Identify information gaps and co-lead multi-sectoral assessments. 
• Contribute to CP efforts to pre-position CRS for growth opportunities. Coordinate and lead the development of the technical design for large and/or complex proposals, including design workshops with CRS and partners’ program teams. Advise project teams on integrating donor strategies, priorities and technical requirements into CRS’ approach. Act as lead writer for complex proposals and as needed, develop other proposal annexes. 
• Provide technical support, remotely and on-site, for strategic planning and how to best apply program design and implementation standards, best practices, partnership principles, tools, and M&E, ensuring high-quality implementation. Help ensure a cross-sectoral approach integrating gender, protection mainstreaming, and disaster risk reduction.
• Contribute to capacity strengthening initiatives for CP staff through helping develop learning and training strategies and agendas/curricula, conducting trainings and workshops, and mentoring and coaching to CP staff.
• In close coordination with the MEAL Manager, contribute to knowledge management and learning through assisting with measuring program impact, capturing and sharing lessons learned and best practices, and research and internal reports. Co-lead cross-program learning sessions and support Program Managers in after action reviews and reflection events. 
• Support establishing and maintaining relationships with donors, peer organizations, research, and other institutions. Participate in relevant forums to collect and share best practices and promote CRS’ work. Contribute to communication materials for internal and external communications and events.

Basic Qualifications

• Master's Degree in International Relations or a related field required.
• Minimum of five years relevant international working experience in an advisory or management role with progressive responsibilities, ideally with an international NGO.
• Experience with grants management and project management, ideally with an international NGO.
• Previous experience providing technical assistance and developing successful proposals for external donor funding is required.
• Demonstrated application of technical principles and concepts. General knowledge of other related disciplines to ensure proper cross-sectoral approach.
• Experience in business development, project design and proposal development including technical writing.
• Experience in mentoring, coaching, facilitation and training applying adult learning principles and practices.
• Experience with program monitoring and evaluation, including applying data collection tools and methodologies, data analysis, and data presentation.
• Experience and skills in networking and relations with donors, peer organizations, and faith-based and civil society partners. Understanding of partnership principles.
• Proficient in MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information and budget management systems, knowledge-sharing networks.

Knowledge, Skills and Abilities 

• Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings.
• Strong strategic, analytical, problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment.
• Strong written and oral communication skills.
• Strong presentation, facilitation, training, mentoring, and coaching skills.
• Proactive, resourceful and results-oriented.

Required Languages: English fluency (written and verbal) is required, knowledge of Arabic is an advantage.

Travel: Up to 30% travel to the West Bank and Gaza (if required/desired and feasible)

Supervisory Responsibilities: No

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions. 
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.  Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.  CRS' work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality.  Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.  We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.  The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS is an Equal Opportunity Employer.

General Requirements

CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.  All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.