Duties and Responsibilities
ORG. SETTING AND REPORTING: The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions. The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services to its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support. In addition to these services, the Office of the Director RSCE and support offices through the Deputy Director RSCE provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management. For more information, please visit https://rsce.unmissions.org. This internship position is in the Communications Unit, Office of the Director at the Regional Service Centre Entebbe (RSCE). The intern will report to the Chief of Communications. The purpose of this internship is to support the RSCE Communications Unit in developing and implementing high-quality public information, multimedia products, strategic communication, and outreach initiatives that enhance the Centre’s visibility, stakeholder engagement, and delivery of public information. DUTIES AND RESPONSIBILITIES: Under the direct supervision of the Chief of Communications, the Intern will undertake the following tasks: • Provide support in the development of a communication strategies for the Programmes and Initiatives of the Centre and identify requirements for implementation. • Support Chief, Communications on the design and creation of multimedia products (e.g. videos, motion graphics, animations, photography, and infographics), for effective storytelling across the Centre digital platforms, undertaking research and determining appropriate medium and target audience • Leverages technology and social media networks, and makes informed use of user analytics to expand the reach and availability of information about the Regional Service Centre • Prepare press releases, media briefs, reports, talking points, newsletters, brochures, and RSCE visibility materials and organize advocacy and communication campaigns. • Identify key contacts/constituencies and opportunities for strategic partnerships to foster communication with RSCE stakeholders • Support communication unit in conceiving and implementing marketing strategy for the Centre • Prepare production plans, write drafts, obtain clearances, finalize texts, edit and coordinate design approval, printing procedures and distribution. • Organize clearances, production and distribution of information material; conducts photo and graphic research • Assure alignment of digital products and campaigns to the RSCE’s strategic communication and pubic information objectives • Assist in the development of annual work plans for monitoring progress activities and achievements and regularly update the same. • Provide expertise and technical advice on information tools and communication strategies • Communicate with clients, designers and planners to produce a design a quality concept • Create a weekly schedule template OUTPUT/ WORK ASSISGNMENTS: • Job shadow in the Communications Unit • Contribute to preparing comprehensive Communications and Marketing Strategies • Contribute to development of communication strategies to support programme and change management implemented by the Centre. • Support effective management of RSCE websites and other media outlets • Develop specific types (e.g. videos, graphic designs, print, broadcast, etc.) of information communications products (including articles encompassed with high quality photographs) • Efficient and effective communication with clients, service line managers and other stakeholders and planners • Customer-oriented service to all the Stakeholders of the Centre. • Effective reach-out to key contacts/constituencies and opportunities for strategic partnerships to foster communication with RSCE stakeholders • Adequate use of internal communication tools throughout the office • A final statement of achievements during the internship such as reporting on the number of communication materials produced, activities participated in and capacities developed) • The development of capacity through coaching, mentoring and formal on-the-job training, when working with RSCE staff or (non-) governmental counterparts, including Implementing Partners (IPs); • Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment ULTIMATE RESULT OF SERVICE: • The production of 6 short videos • The production of 48 graphic designs • The publication of 72 social media posts • Execution of 6 event communication plans • The publication of 6 articles for RSCE communications platforms • A final statement of achievements report that will feed into the Communications Unit Workplan COMPETENCES Professionalism: Proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; ability to maintain composure and remain helpful towards the staff, but objective, without showing personal interest; capacity to transfer information and knowledge to a wide range of different target groups. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Communication - Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify, and exhibits interest in having two-way communication; Tailors language, tone, style and format to match audience; Demonstrates openness in sharing information and keeping people informed. Client Orientation - Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client. Teamwork - Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Qualifications/special skills
To qualify for this United Nations Internship Programme, applicants must meet one of the following requirements: a) Be enrolled in, or have completed, a graduate school Programme (second year in university degree or equivalent, or higher) in Public Relations, Corporate Communications, Strategic Communications, Graphic Design, Videography, Journalism, Creative Writing, or related field; or b) Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum Bachelor's level or equivalent) in Public Relations, Corporate Communications, Strategic Communications, Graphic Design, Videography, Journalism, Creative Writing, or related field. WORK EXPERIENCE AND SKILLS - No working experience is required to apply for the United Nations Internship Programme. Your training, education, course work or skills should benefit the United Nations during your internship. - Proficiency in Adobe Creative Suite, Canva, Vyond is required - Proficiency in Microsoft 365 Productivity suite and office equipment is required. - Other internship experience in an office environment, especially in a public institution, international organization and/or non-governmental organization is desirable.
