Platform Engineering Analyst

Description

Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative change around the globe. For more information, visit www.worldbank.org.

VPU Context: 

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Unit Context:

Digital Solutions (ITSDS) 

The Digital Solutions team delivers modern productivity, collaboration, and endpoint solutions to over 30,000 users. We support Microsoft 365, WebEx, Power Platform, and AI tools like Copilot, Google Gemini, and Grammarly, while engineering, deploying, and supporting Windows Endpoints. We are a collaborative, customer-focused team committed to solving problems with reliable, impactful technology.

Duties and accountabilities: 

Role Overview 

You'll support the Microsoft 365 service delivery and automation initiatives, ensuring seamless collaboration tools for our global workforce while driving efficiency through innovative solutions. 
 
Duties & Responsibilities: 

The Platform Engineering Analyst, reporting to the ITSDS Team Lead, will play a crucial role in supporting Microsoft365 services including Exchange Online, Teams, OneDrive, SharePoint, etc., as well as Email Security Products like Cisco IronPort and EOP ATP. They will also be responsible for automating routine tasks using Power-Automate, PowerApps, PowerShell scripts, or similar technologies. Furthermore, the role involves leading projects or tasks and collaborating with team members to ensure successful completion. This position entails regular interaction with end users and other service providers. 

Responsibilities and skills include, but are not limited to the following: 
 
• Manage, administer, and optimize the Microsoft 365 suite, including Teams, SharePoint Online, and Exchange Online. 

• Oversee site administration and governance, ensuring adherence to organizational policies and best practices. 

• Leverage Microsoft Graph API to enhance platform automation, integration, and reporting capabilities. 

• Contribute to the design, development, and implementation of scalable platform solutions to improve system 
performance and reliability. 

• Participate in platform design reviews and ensure alignment with architectural standards and best practices. 

• Collaborate with cross-functional teams to define platform requirements and ensure alignment with business objectives and project goals. 

• Design and deliver automation solutions using Power Platform (Power Automate, Power Apps) and PowerShell to streamline operations and improve efficiency. 

• Support the evaluation and integration of new technologies to enhance platform capabilities and drive innovation. 

• Deliver and support email security, compliance, and governance solutions within Microsoft 365. 

• Work closely with security teams to implement and maintain platform security controls in line with industry best practices. 

• Assist with vulnerability assessments and contribute to remediation planning and implementation. 

• Monitor platform performance, troubleshoot issues, and ensure high availability and uptime. 

• Conduct regular platform assessments to evaluate effectiveness and identify areas for improvement. 

• Provide operational support for the M365 platform by managing and resolving incidents and service requests logged through ServiceNow in a timely and efficient manner. 

• Develop and maintain Power BI dashboards to provide actionable insights and business intelligence for IT Operations. 

• Support project delivery, including implementation of activities, documentation, and transition to operations. 

• Engage stakeholders to gather requirements, provide updates, and ensure successful adoption of platform solutions.
 
Technical Competencies: 

• Proven experience as a seasoned Exchange Online Administrator and Microsoft Office 365 SaaS solution applications such OneDrive, Yammer, Teams, SharePoint to maintain stable and effective platform. 

• Configuring, maintaining & supporting Microsoft Office 365 productivity tools.  

• Experience with securing Microsoft 365 platform. 

• Strong familiarity with systems administration disciplines like capacity planning, performance analysis, troubleshooting, trend analysis, etc. in enterprise environments.

Selection Criteria

Required Qualifications: 

• Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience

• 3+ years Microsoft 365 administration expertise  

• Strong background in email security and compliance  

• Programming skills (PowerShell, Python, Power Platform)  

• Excellent communication and problem-solving abilities  

• Strong customer focus and ability to manage client expectations

Desired Certifications 
 
• Microsoft 365 Certified: Teams Administrator Associate, Messaging Administrator Associate, Security Administrator Associate, Microsoft Fundamentals. 
 
• ITIL V4 Foundation  
 
• SAFe Practitioner 
 
• Cloud Engineer Certification (AWS/Azure/GCP/OCI) 
 
• DevOps Engineer Certification (AWS/Azure/GCP/OCI)

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.