Organizational Setting

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.
The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.

Reporting Lines

The IT Specialist will directly report to the IT Associate.

Technical Focus

The IT Specialist ensures quality, transparency and consistency of data and processes within his/her area of responsibility and contributes to the smooth functioning of the work of the unit. The supervision received is focused on the quality of work outputs and meeting deadlines.
We offer a consultancy-based PSA.NAT (personal services agreement) contract, initially for 11 months with a possibility of extension.

Tasks and responsibilities

•     Provide first-level user set-up and support for the ICT-related services including the Local Area Network, Wide-area Networks, Wi-Fi, Servers, Projectors, Video conferencing, PC hardware and software, printers, photocopiers and telephone service.
•     Install and configure standard desktop PCs and laptops as per established policies and procedures; assist in the configuration of backup procedures in the local computers.
•     Operate and solve problems in the equipment of the office (printers, photocopiers, etc.) and maintain IT supplies.
•     Guide users to IT services.
•     Log and track user requests and produce reports on request.
•     Assist in identifying hardware and software needs for SSC.
•     Draft requests for purchase of hardware and software according to corporate guidelines and procedures.
•     Arrange for delivery and installation of hardware and software to users liaising with central units as necessary.
•     Perform other duties as required.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements    

•     National of Hungary
•     Completed high school diploma. University degree/technical diploma from an institution recognized by the International Association of Universities (IAU)/UNESCO in information technology or a related field is considered an asset
•     1-3 years of relevant work experience in information technology and helpdesk 
•     Working knowledge (level C) of English
•     Working knowledge of the official language of the country (Hungarian)

FAO Core Competencies

•     Results Focus
•     Teamwork
•     Communication
•     Building Effective Relationships
•     Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

•     IT Skills: Good knowledge of MS Office applications, Internet and office technology equipment. Strong knowledge of Excel.
•     Good knowledge of corporate ERP systems
•     Good communication skills
•     Attention to detail and ability to maintain accurate records.
•     Ability to draft routine correspondence in English.
•     Ability to organise own work, set priorities, and meet deadlines.
•     Ability to cope with an increased volume of work during peak periods of a limited duration.
•     Computer literacy and ability to effectively use databases, spreadsheets, emails and other office technology software.
•     Courtesy, tact and ability to establish and maintain effective working relationships with people of different national and cultural backgrounds.