Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Project Context and Scope

IOM Moldova’s Monitoring and Evaluation (M&E) and Information Management (IM) Unit, plays a critical role across the mission, the unit’s work encompasses a broad range of activities designed to enhance program effectiveness, information management, accountability, and knowledge sharing.

In support of programme divisions, the Unit conducts data collection exercises to gather feedback from people (e.g., local communities, refugees and other affected populations) who receive assistance or services under IOM programmes. Since beneficiary feedback is crucial for understanding assistance impact, satisfaction, and further needs or suggestions, collecting quality data is an important step in the workflow of supporting programme divisions.

To ensure timely and high-quality data collection, IOM Moldova will establish a roster of trained and vetted enumerators/field data collectors who can be engaged on an on-call basis. Each call-off assignment will define the specific methodology, tools, locations, timeline, deliverables, and reporting requirements.

Organizational Department / Unit to which the Consultant is contributing

Program Support / Monitoring and Evaluation/Information Management Unit

Tasks to be performed under this contract

Attend required briefing and training sessions (including tool-specific training) prior to deployment.
Conduct CATI interviews and/or face-to-face interviews, and when applicable support KIIs/FGDs, according to the call-off assignment.
Administer questionnaires accurately, ensuring questions are asked as written and answers are recorded clearly and correctly.
Collect observational data where required by the methodology.
Ensure ethical conduct, including obtaining informed consent and maintaining confidentiality and data protection.
Use digital tools (e.g., Kobo/ODK or other platforms) or paper forms as instructed.
Submit data promptly according to deadlines and instructions (including synchronization/upload where relevant).
Report issues, challenges, or inconsistencies to supervisors and participate in debriefings.
Report urgent cases to supervisors for further referral in line with established procedures.
Travel when necessary, as defined in the call-off assignment.
Call-off Assignments (On-call Modality)
Engagement under this roster will be through call-off assignments issued by IOM. Each call-off will specify the assignment title, locations/coverage, dates and expected workload, tools/methodology, deliverables and performance expectations, and payment basis as applicable.
Performance indicators for the evaluation of results
Productivity: Number of completed interviews/records per day/week (as defined in the call-off assignment).
Data Quality: Consistency and completeness of responses across items (spot-checked/validated by supervisor).
Timeliness: Submission of assigned data within agreed deadlines.
Ethical Compliance: Rate of informed consent properly obtained – 100%.
Professionalism: Respectful engagement with respondents and adherence to instructions and reporting lines.

Required Qualifications and Experience

Education

High School diploma with at least one year of relevant experience performing similar responsibilities (field data collection, surveys, monitoring).

Experience and Skills

Experience in data collection methods.
Experience in building and maintaining key informant networks (asset, depending on assignment).
Experience using paper questionnaires and forms when conducting interviews (where applicable).
Experience using computers, mobile phones, and/or tablets for data collection or data entry.
Experience with Kobo or other data collection software (asset).

Languages

For this consultancy, Romanian and Russian proficiency is required, Ukrainian and English desired.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

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