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Administrative Burden Reduction (ABR) Expert
International Organization for Migration (IOM)
Pristina (Kosovo)
Chief and Senior Professional Full-time
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Posted 3 days ago
Job Description
Project Context and Scope

The International Organization for Migration (IOM) is implementing the project “Enhance migration governance through evidence-based programming and strengthening capacities of authorities in Kosovo[1]” funded by The Swiss Confederation/State Secretariat for Migration (SEM). The overall objective of this project is to contribute to enhancing migration governance through an evidence-based and holistic approach and maximize migration potential to achieve sustainable development outcomes in Kosovo. In particular, the project will strengthen the capacities of authorities in Kosovoto enhance migration governance by supporting government efforts at enhancing migration administrative service delivery, including through reduction of administrative burden and digitalization efforts. 

The overall objective of this assignment is to support  Kosovo authorities in strengthening public service delivery and advancing Administrative Burden Reduction (ABR) reforms by systematically identifying, mapping, and analysing all Civil Registry services that require apostille certification and by developing a comprehensive, evidence-based inventory to inform procedural simplification, digitalization, and regulatory streamlining measures. 

As part of the project "Enhancing Migration Governance through Evidence-Based Programming and Strengthened Institutional Capacities in Kosovo," IOM seeks to engage a highly qualified consultant to provide strategic expert advisory services to Kosovo’s key institutional mechanisms, particularly the Office of Strategic Planning in the Office of the Prime Minister and the Civil Registration Agency. The assignment aims to provide a clear and exhaustive overview of Civil Registry documents subject to apostille requirements, Identify all Civil Registry services and documents issued in Kosovo that require an apostille stamp for international use, develop a comprehensive inventory of such services, assess the administrative burden associated with obtaining apostille certification, and provide recommendations for reducing administrative burden in line with national ABR strategies.

In addition, in line with planned mapping and inventory of internal migration related services design and delivery aiming simplification and digitalisation, the Consultant will also include an analysis of how and where administrative burdens in internal migration procedures push users toward informal solutions. This involves examining specific points in the service chain where complicated procedures, unclear requirements, lengthy processing times, or limited digital alternatives create incentives for users to rely on intermediaries, brokers, or off-record channels. A narrative synthesis will be developed, capturing real user frustrations and expectations gathered through public consultations. This narrative will reflect authentic user experiences with administrative steps, required documents, digital platforms and in-person procedures. It will explain how users perceive the complexity and hassle cost involved in completing internal migration–related services, and how these frustrations influence their decisions and behaviour.

[1] All references to Kosovo should be understood for IOM to be in the context of United Nations Security Council resolution 1244 (1999).
 

Organizational Department / Unit to which the Consultant is contributing
 
Migration Management and Operations/ Migration Governance
Tasks to be performed under this contract 

  1. Review relevant national legislation governing Civil Registry services and document authentication.

  2. Identify and list all Civil Registry documents commonly subject to apostille requirements,

  3. Full inventory of identified Civil Registry services that need apostille stamp.

  4. Administrative Burden Assessment, by applying the Standard Cost Model (SCM) or similar methodology.

  5. Recommendations for Administrative Burden Reduction on Civil Registry services and document authentication.

  6. Analysis on the impact of administrative burdens (hassle cost) on internal migration decisions and informality.

  7. Analyses on how and where administrative burdens push users toward informal solutions (e.g., intermediaries, brokers, off-record routes).

  8. A brief synthesis capturing real user frustrations and expectations regarding administrative steps, forms, or platforms, based on consultation.

  9. A concise analysis identifying the top 3–5 administrative burdens that create hassle cost and affect users in migration-related services, based on consultations.

 

 

Performance indicators for the evaluation of results

 

 

Tasks / Deliverables

Period (Deadline)

1

Full inventory of identified Civil Registry services that need apostille stamps

15-March-2026

2

A concise analysis identifying the top 3–5 administrative burdens that create hassle cost and affect users in migration-related services, based on consultations

 

Draft narrative synthesis capturing user frustrations and expectations

15-April-2026

Education
  • Advanced university degree in law, international law, political or social science, economics and other related fields from an accredited institution.
Experience
  • 5 years of experience in migration related issues in Kosovo. In depth knowledge and understanding of migration related legislation, including internal migration, Civil Registration Agency Regulation, Law on Civil Registration, Civil Status Offices. 
    • Experience in Kosovo’s efforts in Public Administration Reforms. In-depth knowledge and understanding of the E-Governance Strategy, Strategy for Reductions and Administrative Burden. Proven experience with the local governance administration.  
Skills
  • Ability to draft clearly and concisely the reports. 
    • Excellent communication skills.   
    • Personal commitment, efficiency, flexibility, drive for results, respect for diversity, creative thinking.   
    • Advanced analytical skills and commitment to detail. 
    • Ability to take initiative, identify gaps and propose solutions.   
    • Ability to work as part of a team as well as on own initiative. 
    • Cultural sensitivity and ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds. . 
Languages
  • Proficiency in English and Albanian languages, both written and spoken.
  • Knowledge of Serbian language will be considered an advantage
 
Travel required
 
The consultant is expected to travel to and within Kosovo, for the completion of the consultations with local stakeholders, attending the focus groups and the final debrief with IOM Kosovo.   
 
 
Required Competencies
 
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
 
Values - all IOM staff members must abide by and demonstrate these three values:
  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
  1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
  2. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
  3. IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
  4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
  5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
  6. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
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