Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

The Internship Programme aims at attracting talented students and graduates who have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities. Interns must be between 20 and 36 years old and should have less than two years of relevant working experience.

In general, the Internship Programme aims at attracting talented students and graduates who:

a) have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities.

b) are holding a scholarship for internship placements in international organizations and/or for whom internship is required to complete their studies; or

c) are sponsored by governmental/non-governmental institutions and/or academia to work in specific areas relevant to both IOM and the sponsor.

d) are either enrolled in the final academic year of a first university degree programme (minimum bachelor’s level or equivalent) or have graduated in the last 12 months.

e) are between 20 and 36 years of age.

Supervision

Under the direct supervision of the CVAC Team Leader, the Incumbent will provide client assistance and administrative support for the Canadian Visa Application Centre operated by IOM.

Core Functions/Responsibilities

Assist in the reception and provision of information to clients, including distribution of information sheets and checklists regarding visa requirements.

Assist with telephone, e-mail, inquiries from clients (including requirements for submitting visa applications and the location of client’s passport), providing timely and accurate information to clients.
Provide assistance to clients with Value Added Services. Informing clients of any changes to visa requirements or submission procedures.
Issue tokens to applicants from CVAC queue management system.
Schedule biometric appointments upon request from applicants.
Maintain a professional appearance and migrant friendly demeanor at all times.
Immediately inform CVAC Team Leader of any problems or issues related to daily work and regularly make suggestions on how to improve efficiency and client service.
Provide client service excellence to applicants at all times, in full compliance with the CIC Statement of Work (SOW) and the CIC Service Standards.
Maintain positive working relationships with other CVAC and Mission staff in Port Louis, VFS Global and CIC CVO staff locally.
Such other duties as may be assigned.

Required Qualifications and Experience

Education

University Degree or equivalent in Customer Relations/Care, Client Services, Business Management, Management or related discipline preferred.

Experience

No experience required, but previous relevant experiences would be an asset.

Skills

Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities.
Excellent knowledge of English, French and Creole.
Excellent computer skills, especially in MS Office.
Strong interpersonal & intercultural skills with an attention to detail.
Team player; 100% integrity.

Languages

Fluency in English, French and Mauritian Creole is required.

Required Competencies

Values - all IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioral indicators

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

In general, the Internship Programme aims at attracting talented students and graduates who:

Have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities.
- Are holding a scholarship for internship placements in international organizations
- And/or for whom internship is required to complete their studies; or
- Are sponsored by governmental/non-governmental institutions and/or academia to work in specific areas relevant to both IOM and the sponsor.

Applicants to IOM internships must, at the time of application, meet one of the following requirements:

Be enrolled in the final academic year of a first university degree programme (minimum bachelor’s level or equivalent); or
- Be enrolled in a graduate school programme (second university degree or equivalent, or higher) ; or
- Have graduated with a university degree and, if selected, must commence the internship within one year of graduation.

IOM is committed to a diverse and inclusive environment. Appointment will be subject to certification that the candidate is medically fit for appointment. Appointment will be subject to and verification of residency, visa and authorizations by the concerned Government, where applicable.

Appointment will be subject to the security clearance of the candidate. The candidate will be requested to produce a 'Certificate of Character' dated less than six months.