IOM is committed to addressing the needs and promoting and upholding the rights of migrants.
IOM’s Protection Division (PXD) aims to reduce protection risks of individuals in vulnerable situations, and in particular those who are exposed to abuse, exploitation, violence, neglect and deliberate deprivation. It does so by addressing protection threats and vulnerabilities while increasing the capacities of individuals, their communities as well as those of their duty bearers.
Protection encompasses all activities aimed at obtaining full respect for the rights of the individual in accordance with the letter and spirit of the relevant bodies of law. Specifically, protection involves activities that seek to directly secure, individual or group rights, as well as activities that aim to create a society in which individual and group rights are recognized and upheld.
Assistance includes all direct support activities that target individuals and their families, their communities, as well as broader structural level interventions and support to governments as duty bearers. Individual and family assistance can include support to meet immediate, medium or long-term needs including food; shelter and accommodation; healthcare; education and training; employment and/or income generation; family assessments and reunification; counseling; referrals; safe and dignified return and/or sustainable reintegration.
IOM’s case management staff are at the frontline of delivery of this assistance. These staff provide case management and assistance services to a wide range of individuals, including separated and unaccompanied children; victims of trafficking; migrants vulnerable to violence, exploitation and abuse; survivors of gender-based violence, and migrants unable or unwilling to remain in host countries.
Under the overall supervision of the Head of Programme and the direct supervision of the AVRR Programme Coordinator, the incumbent will be responsible for implementation and coordination of case management services, including verifying compliance with relevant internal and external regulations and procedures; workforce management; operational monitoring , and information management
Stay abreast of developments in IOM migrant protection, assistance, and case management policies, procedures, and guidance, and ensure compliance in all areas of case management and service delivery.
Guide and supervise case management staffing system, including through establishing a case management organizational structure, recruiting staff, and assigning clear roles and responsibilities.
Organize the workload and provide regular supervision.
I Participate in the development of and implement staff development plan for caseworkers, including through design and delivery of training sessions, identification of additional training opportunities for staff, and mentoring approaches.
Promote staff safety, self-care, and well-being.
I Implement, and monitor compliance with case management standard operating procedures, in line with relevant internal and external policies, procedures, guidance, and regulations.
Ensure appropriate documentation of case management processes and service provision.
Monitor progress of individual cases, address challenges or roadblocks as they occur, and monitor and evaluate case outcomes. Compile and share lessons learned to inform case management standard operating procedures.
I Implement appropriate data collection and reporting processes, using standard IOM procedures (e.g., MiMOSA, SYNC) in line with IOM data protection principles and guidelines.
Contribute to planning and budgeting processes.
Provide technical guidance to case workers in all areas of work and liaise with Regional Offices and/or PXD HQ on cases requiring additional guidance.
Provide backstopping to case workers when necessary, including provision of case management and assistance services as needed.
Undertake duty travel, as required.
University degree in social work, psychology, law, or a related field from an accredited academic institution with four years of relevant professional experience, or
School diploma with six years of relevant experience.
Experience in the fields of protection, counter-trafficking, child protection, return and reintegration, gender-based violence, and/or humanitarian affairs;
Knowledge and understanding of human rights and rights protection;
Knowledge and understanding of social work theory and evidence-based practices;
Knowledge and understanding of human behaviour, growth and development, and of cognitive, physiological, and psychological processes and well-being at various stages of life;
Understanding of human behaviour and well-being, including coping patterns, emotional resilience, and physical and mental health and well-being.
Knowledge of mainstreaming best practices and partnership models to ensure coordination of the same across a diversified range of actors; and,
Good knowledge of community-based protection, including understanding of the community’s role, structure and practices, including the community’s social, cultural and gender norms within the operation;
Knowledge of the national protection systems, including roles of different actors, and processes for protection;
Good inter-personal skills, and the ability to work well with and meet the needs of individuals of different ages, nationalities, genders, and diversities.
Ability to provide trauma-informed and age, gender, and diversity appropriate care.
Good analytical and report writing skills.
Ability to work with and maintain strict confidentiality, when necessary.
[1] As per IN/233, staff members in a position in the Professional and GS categories are expected to be fluent in one of the Organization’s official languages, which are English, French and Spanish. At least a working knowledge of another official language is highly desirable and may be specified as mandatory in some cases. For positions in the GS category, proficiency in one of the local language(s) may also be required, as specified in the VN/SVN.
