Job Description

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

Context

Under the overall supervision of the Chief of Mission, and the direct supervision of the Resource Management Officer, the incumbent will support the development, configuration, and deployment of databases, applications and websites based on IOM ICT standards and platforms, such as .NET for application development, SQL Server for databases, and Drupal for content management systems and websites.

The incumbent will also provide user and technical support and services to users of IOM’s corporate and the UK country office applications, promoting a user-oriented approach.

Contribute to the development, configuration and maintenance of software applications, automation solutions, and data analysis and visualization products within the mission.
Support the coordination and implementation of ICT solutions in line with IOM legal and ICT standards, in close coordination with relevant units.
Support project managers in identifying application and automation needs, and liaise with users to collect, document and clarify functional requirements.
Support the implementation of ICT solutions that facilitate the production of donor and internal reports.
Support the development, maintenance, and update of automated systems to improve productivity and minimize repetitive tasks.
Serve as a technical focal point for coordination, monitoring and information exchange related to software development and automation initiatives, projects involving extensive liaison, if diverse organizational units and external entities are involved
Provide technical support towards the Mission’s software applications, automation tools and data analysis services with timely response to requests and provision of Tier 1 support.
Monitor developments and trends in the field, conduct benchmarking exercises and propose new software acquisitions.
Maintain and review technical specifications for Mission’s software tools, data analysis and visualizations and automation tools.
Perform such other duties as may be assigned.

Education

Bachelor’s degree in Computer Science, Information Technology or a related field from an accredited academic institution, with four years of relevant professional experience; or,
High school diploma with six years of relevant professional experience.
Certificate in any of the following: Microsoft certifications, Azure certifications, Microsoft Certified Power BI Data Analyst Associate, is a distinct advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

Knowledge and demonstrated experience in software development, database systems and data visualization tools.
Knowledge and demonstrated experience in web-based development tools, including automation using Microsoft tools, such as Power BI, PowerApps and SharePoint.
Experience supporting the planning, development, implementation, and maintenance of software applications, work automation and data analysis and visualization tools.
Experience supporting and maintaining Drupal or similar CMS platforms for websites or internal portals.
Experience providing technical guidance to non-technical stakeholders on software tools, dashboards, and workflow automations.
Experience contributing technical input to discussions on systems development and application improvements in a changing operational environment.

Skills

Good oral and written communication skills; with the ability to explain technical concepts clearly to users with limited technical background.
Good knowledge of web-based software development and maintenance; Microsoft stack is preferred (Visual Studio, C# ASP.net).
Good knowledge of database programming, including writing queries, stored procedures, functions, and performing query optimisation, SQL Server preferred.
Good knowledge of data analysis visualization for reporting requirements; Power BI preferred.
Good knowledge of work automation tools with Microsoft365; Power Automate preferred.
Good knowledge of Microsoft365 and SharePoint sites.
Ability to work with minimal supervision, demonstrating initiative, perseverance, and attention to quality results.
Ability to handle confidential data in a professional, responsible and mature manner.
Ability to support knowledge sharing, training and collaboration, and to work effectively and harmoniously with colleagues from diverse cultural and professional backgrounds.

Languages

For this position, fluency in English is required (oral and written).

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 2)

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (Level 2) (applicable only if position is with direct reports)

Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

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