Please note the appropriate Tier indicated in the vacancy title and ensure that you hold the applicable contract as defined below.

• Tier 1: UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as “internal” candidates)
• Tier 2: UNDP/ UNCDF/ UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
• Tier 3: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates”

Background

 Organizational Context

The United Nations Development Programme (UNDP) is the global development network of the United Nations system, operating on the ground in 177 countries with its Headquarters located in New York, USA. The Bureau for Management Services (BMS) within UNDP is responsible for the development of corporate strategies, policies, tools, and systems across key cross-cutting management areas. Leveraging sound analytics and adopting a risk management approach, BMS supports the achievement of development results through strategic management advice, innovative business solutions, and corporate services aligned with international best practices and the evolving needs and expectations of development partners.

Under the Bureau for Management Services (BMS), UNDP serves as an operational backbone for the UN system, delivering essential services including payroll, financial transactions, common premises, treasury investments, procurement, and legal services to various UN agencies. UNDP also provides comprehensive Information and Communication Technology (ICT) support to partner UN entities, facilitating over 40,000 United Nations and external users, alongside ICT and application solutions for global UN field operations.

The Information & Technology Management (ITM) Division, in alignment with the UNDP IT and Digital Strategies, drives the organization's digital transformation by developing and managing corporate technology platforms and services to UNDP and several un entities. ITM delivers ICT and Smart Facilities solutions globally to UNDP Country Offices and UN partners.

This assignment, positioned within CCPMS in Copenhagen, focuses on strengthening internal and external communication efforts and supporting the rollout of key global initiatives. The position has a strong emphasis on visual communications, branding, and design—to ensure consistent and engaging messaging across platforms.
 

Scope of Work  

Within the delegated authority and under the supervision of the Communication & Change Specialist or his/her designated mandated representative(s), the Communications Design Coordinator (Content, Brand & Multimedia) will provide support to ITM communications in design, brand management and multimedia production. Responsibilities include:

Duties and Responsibilities

1.    Coordinate effective planning and implementation of user-centric multimedia content & visual communications to drive awareness and adoption of corporate platforms/services.

• Conceptualize and create a wide variety of engaging, user-centric (internal and external facing) multimedia content and campaigns to support the implementation of UNDP’s IT, Digital and Data Strategies, ITM Communication Strategy and annual workplan. 
• Design communication materials based on the assignment brief/stakeholder consultations including digital communications and visibility products for internal and external projects and initiatives (videos, presentations, infographics, factsheets, web articles, digital posters, reports, visuals for social media campaigns, project reports, etc.).
• Integrate AI-assisted tools into the production of visual and video content to enhance efficiency and creative output in line with organizational branding and communication goals.
• Support change management activities and the implementation of BMS-ITM communication strategies for ITM and business stakeholders. 

2.    Support brand design and management in adherence with UNDP’s branding guidelines and visibility goals

• Develop/manage brand assets – including brand identity, systemizing branding process and workflow; manage brand adherence across communication products and platforms.
• Provide advice and practical support to subject matter experts and technical teams on brand, visual communication approaches and best practices that are aligned to UNDP’s brand policy and procedures. 

3.    Manage and promote digital channels (intranet, web management, SharePoint/Teams sites, etc.) 

• Manage front-end development and maintenance of project and microsites, ensuring responsive design and functionality, and application of UX principles. 
• Oversee implementation and customization within CMS platforms (e.g., Drupal, SharePoint Online) based on new functionalities and organizational priorities. 

4.    Monitor and report progress in implementing communication activities and achieving the targets set.

• Effectively manage pipeline of activities, as defined in the ITM Communications workplan and regularly report on progress (reach, engagement, etc.) against timelines and defined KPIs.
• Identify, analyze, and recommend adequate measures to address issues and adjust to drive further impact.

5.    Ensure Collaboration & Support

• Work closely with other teams to develop infographics and visualizations that complement communication content to aid audience understanding. Provide training and knowledge sharing with cross-functional teams to aid integration of communication and branding in their day-to-day work.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

6.    Facilitate knowledge management and dissemination.

• Provide support to Identify and synthesize best practices and lessons learned directly linked to operational activities and strategic goals. 
• Contribute to knowledge networks and communities of practice including corporate communications repositories. 
• Assist in providing training for UNDP personnel on internal and external communications and branding.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization 

Institutional Arrangement 

This position reports to the Communication & Change Specialist within ITM’s Communication, Change, and Performance Management Services (CCPMS). 

• Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
• Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
• Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
• Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 
• Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
• Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
   

Cross-Functional & Technical competencies 

Communications Digital Strategy

• Ability to plan the use of resources through digital channels to reach and engage target audiences effectively and to achieve
  particular objectives      

Multimedia production     

• Ability to create and combine images, text and audio-visuals to produce multimedia content.

Graphic design     

• Ability to communicate visually and create appealing UNDP graphic products.

Video production         

• Ability to produce or oversee the production of high-quality video and audio products.

Brand and Quality Management         

• Ability to position a UNDP brand and uphold it to a high level of quality 

Business Direction and Strategy: System Thinking         

• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
   

Required Skills and Experience

Education:

Advanced university degree (master’s degree or equivalent) in Graphic Design, Digital Design, Multimedia, Communications, or equivalent is required, or;

A first-level university degree (bachelor’s degree) in the areas stated above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.

Experience:

Applicants with a Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience.

Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience at the national and/or international level in internal/external graphic design, communication, marketing, or related roles, or other relevant programmes.

Desired skills in addition to the competencies covered in the Competencies section:

• Proven track record of excellent oral and written skills in English; excellent drafting, formulation, reporting skills.  
• Expertise in Adobe Suite, such as Illustrator, InDesign, etc.  
• Experience in creating multimedia campaigns.    
• Experience with brand development and brand management.  
• Proven expertise in video editing and animation tools such as Adobe Premiere Pro and After Effects.
• Knowledge and experience in photography, including shooting, editing, and optimizing images for various communication products.
• Proven track record of accuracy and professionalism in publication production and editing.  
• Demonstrated ability to utilize AI-driven platforms for developing multimedia content, including video and visual materials. Familiarity with tools such as Synthesis, Visla, or Adobe’s AI generator is highly desirable. 
• Experienced in front-end web development with a strong understanding of Content Management Systems, e.g. Drupal. 
• Experienced in HTML/5 and CSS.
• Proficient user of Microsoft 365 tools (Word, PowerPoint, Excel, etc.);   
• Experience in supporting communication and stakeholder engagement strategies.  
• Previous experience with a United Nations System organization and/or international organization.

Required Language(s)

Fluency in English is required. Proficiency in another UN language is desirable 

The following documents shall be required from the applicants: 
a)    Complete  P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers. 
b)    A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position. 
c)    A design portfolio of work that demonstrates experience developing a cross-section of graphics and multimedia content for diverse audiences and channels. Each needs to be fully attributable to the applicant with an explanation of what tool/s were used.
  

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.