The Norwegian Refugee Council (NRC) is reinforcing its presence in North-East Ukraine and establishes an Area Office based in Kyiv Kharkiv. The Area Office North-East (AONE) will become a new area office, scaled up from the current Kharkiv Field Office, and will start being operational in the first half of 2026. 
AONE will cover regions of Kharkiv and Sumy where current Field Office (FO) in Shostka will, in first half of 2026, structurally move to be under new Kharkiv AONE.   
The key sectors of intervention covered by the North-East area office will include Shelter, Information Counselling and Legal Assistance (ICLA), Protection from Violence, Education, Livelihoods & Food Security and emergency response through cash assistance.

The Protection from Violence Coordinator is responsible for leading and ensuring high-quality implementation of PfV activities across North-East Ukraine. The role oversees day to day service delivery, supervises PfV staff, and maintains strong engagement with affected populations. Key responsibilities include protection monitoring at the community and household levels, providing specialised responses, such as Individual Protection Assistance (IPA)through cash or in-kind support, and coordinating timely referrals to internal NRC CCs and external service providers. The PfV coordinator ensures effective planning and prioritisation of interventions, supports context analysis to identify protection risks and trends, and strengthens collaboration with protection actors, referral partners, local authorities, and community stakeholders. The role also contributes to outreach strategies and ensures adherence to NRC’s strategic objectives, policies, and protection standards.

Generic responsibilities:

1. Ensure compliance with NRC (global and national) policies and procedures, handbooks and guidelines and/or propose new initiatives to bridge gaps and implement these. 
2. Develops systems and SOPs and makes sure they are implemented accordingly. 
3. Identify, analyse and evaluate key processes and gaps in the team activities and make recommendations for improvement. 
4. Develop strong working relationships with local authorities, civil society, NGOs and other key stakeholders, including representing NRC in meetings as appropriate
5. Ensure adherence to NRC policies, tools, handbooks, and guidelines 
6. Support in the roll-out of a needs assessment in target areas in north Ukraine, including border regions and other potentially insecure environments 
7. Maintain up-to-date service mapping and referral pathways for individuals identified in need of assistance 
8. Work with PM to ensure capacity building of all staff in line with work & development plans 
9. Prepare and develop status reports as required by management, including timely reporting on programmatic and contextual issues
10. Ensure proper data protection of sensitive information at field level, development and maintenance of databases, filing of documents in line with data protection protocols

Specific responsibilities:

1. Supervision of the PfV team, including weekly operations and performance management as required. 
2. Support the implementation of NRC’s Protection Policy and global protection standards within Country Office through working with programme management. 
3. Develop strong working relationships at the Country Office level, Area office level and field level with external protection actors and referral partners. Represent NRC at the field level in protection coordination meetings. Support the development of multisectoral coordination mechanisms at local level in line with PfV strategy and national legal frameworks 
4. Support in project management, including budgeting, to ensure targets and expenditure are appropriately planned and implemented in line with NRC policies and internal workplans. 
5. Lead on stakeholder meetings and community participation and/or consultation processes with IDPs, returnees, and host communities 
6. Develop protection tools and guidance and continually update protection action plans to ensure integrated and safe programming. 
7. Produce regular context analysis updates on key protection trends and contribute to programme development discussions.

1. Professional competencies

Generic professional competencies:

• Understanding of the humanitarian and protection principles and strong commitment in ensuring their observation in daily field activities 
• Documented results related to the position’s responsibilities 

• Previous experience from working in complex and volatile contexts

• Experience working in coordination and liaising with external actors 

• Good reporting skills 

• Working knowledge of Microsoft Word, Excel and Outlook 

• Good knowledge of English, both written and verbal

Context/ Specific skills, knowledge and experience: 

• Previous experience working in humanitarian projects is an advantage 

• Deep knowledge and understanding of the local context, including socio-cultural, political, security and humanitarian situation 

• Knowledge of global protection standards and relevant bodies of international law
 

2. Behavioural competencies

• Handling insecure environments 

• Managing resources to optimize results

 • Empowering and building trust

 • Managing performance and development 

• Planning and delivering results

• Communicating with impact and respect