Specific responsibilities: 

Line Management and Team Oversight 

• Supervise and manage Officers, Technical Assistants, Volunteers, and Incentive Workers. 

• Oversee attendance and ensure proper documentation of timesheets, leave tracking, and absences. 

• Ensure timely completion of performance management processes, including goal setting, Work and Development Plans (WDPs), and bi-monthly check-ins in NRC People. 

• Monitor staff performance, providing constructive feedback and on-the-job coaching. 

• Ensure staff capacity building and participation in relevant trainings and inductions. 

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Planning and Coordination 

• Collaborate with the Project Manager and Project Coordinator to set team objectives and work plans aligned with ICLA strategies and targets. 

• Support the development or revision of Core Competency strategies through area-level input, analysis, and recommendations. 

• Ensure proper coordination with other Core Competencies, local authorities, and external partners. 

• Facilitate effective communication within the team and across departments. 

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Project Implementation 

• Plan and supervise awareness activities (Group Information Sessions, legal education, and outreach). 

• Oversee legal case management activities, including counselling, assistance for non-complex cases, and internal/external referrals. 

• Ensure compliance with ICLA guidelines, SOPs, and NRC standards in all interventions. 

• Strengthen internal and external referral mechanisms and maintain updated service mappings. 

• Ensure services are delivered safely, confidentially, and with respect for diversity and dignity. 

• Conduct regular field visits, providing technical guidance and quality assurance. 

• Identify barriers to access (e.g., gender, age, disability, documentation) and adapt interventions to improve inclusivity. 

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Monitoring, Evaluation, and Reporting 

• Oversee data collection and ensure accurate documentation in line with M&E tools and Libya M&E Strategy. 

• Support monitoring exercises, post-service follow-ups, and learning reviews. 

• Ensure regular and high-quality reporting through NRC’s internal systems (weekly, monthly, GORS, and donor reporting). 

• Document lessons learned, good practices, and success stories related to inclusion and legal access. 

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Accountability and Compliance 

• Ensure adequate accountability for all ICLA activities and documentation (case management files, attendance, reports, and databases). 

• Guarantee that NRC assets are properly managed, handed over, and securely stored. 

• Monitor adherence to NRC’s Code of Conduct, Safeguarding Policy, and confidentiality protocols. 

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Safe and Inclusive Programming 

• Ensure that all project activities respect NRC’s four core protection mainstreaming components: 

• Safety, dignity, and avoidance of harm. 

• Meaningful access and inclusion. 

• Accountability. 

• Participation and empowerment. 

• Promote gender balance and the inclusion of persons with disabilities and minority groups in all project activities. 

• Support the team in applying inclusive communication methods and accessible feedback channels. 

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M&E and Learning 

• Coordinate closely with the M&E department to ensure data quality and evidence-based programming. 

• Report on inclusion-related indicators such as participation rates, satisfaction levels, and feedback resolution. 

• Participate in learning events and ensure continuous improvement of ICLA service delivery. 

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Collaboration and Representation 

• Represent NRC in coordination meetings with relevant stakeholders, including local authorities and civil society actors. 

• Maintain a collaborative working environment within the ICLA team, across Core Competencies, and with Support functions. 

• Support inter-agency referrals and information sharing in line with data protection and confidentiality standards. 

Other 

• Undertake any other task relevant to the position as requested by the line manager, including administrative support, document translation, or support to emergency response. 

Generic professional competencies 

• Bachelor’s degree or equivalent in Social Sciences, Political Science, Law, or related fields. 

• Experience in humanitarian or recovery contexts. 

• Previous experience in complex and volatile settings. 

• Proven track record in team management and staff supervision. 

• Documented results related to the position’s responsibilities. 

• Strong computer and reporting skills. 

• Ability to prioritise, multitask, and meet deadlines. 

Context related skills, knowledge and experience:   

• Knowledge of the context in Libya;    

• Strong organizational and team working skills;    

• Fluency in both English and Arabic   

• Good communication skills, with capacity to directly influence and negotiate with a wide range of stakeholders.