Background

The overall mandate of the United Nations Department of Safety and Security (UNDSS) is to provide leadership, operational support and oversight of the security management system to enable the safest and most efficient conduct of the Programmes and activities of the United Nations System.

The  Security Operations Centre Assistant will work in shifts 24/7 to ensure effective functioning of the Security Operations Centre (SOC) (former Radio Room) in Lusaka, which serves as the Emergency Communication System (ECS).

As such, the Security Operations Centre Clerk will broadcast security related information originating from either the UNDSS SA and/or FSAs which could affect operations; keep track of all UN vehicle movements; when required, record individual movements; conduct radio checks with UN staff and more specifically with SA. Incumbent is also required to help train UN staff members in the proper use of all communications equipment as well as frequencies currently being used by the UN Radio System in Zambia. 

Duties and Responsibilities

1.    Provide telecommunications services, focusing on the achievement of the following results:
•     Transmits and receives messages through VHF and HF radio, telephone, fax, satellite, arranges radio conferences, selecting the most efficient and economic means for the transmission, taking into consideration the nature and priority of communications to be transmitted;
•     Conducts radio Checks with UN staff members and wardens;
•     Maintains a station log where all occurrences related to the operation of the UN System Communication Centre are entered. Information about every movement of UN staff members and UN vehicles in the field is also entered in the log;
•     Ensures that no unauthorized communications exchanged on the network;

2.    Provide Telecommunications support and advice, focusing on the achievement of the following results:
•     In coordination with the SA and FSA, transmits security information to update UN staff in the field on the development of the current security/emergency situation in the areas where they operate

3.    Keeping Telecommunications Equipment Operational, focusing on the achievement of the following results: 
•     Ensures that all the equipment placed under his/her responsibility is in good working condition, promptly for repairs or replacement of equipment;
•     Maintains inventory, keeping accurate and regularly updated records of telecommunications equipment and its location, and ensuring stock is maintained at the level to meet needs;

4.    Supports knowledge building and knowledge sharing, focusing on the achievement of the following results:
•     Telecommunication awareness and ability to operate more efficiently.
•     Circulates new communication  and/or telecommunication policies and procedures to staff ensuring they comply with the UNDP rules and regulations
•     Shares information creating a telecommunication and ECS network with other UN agencies, INGO/NGO partners and governmental security partners to ensure an accurate flow of information.

5.    Ensures creation of partnerships within UN and the local communications network focusing on achievement of the following results

•     Maintain and update all International and National staff lists at the duty station;
•     Monitor all staff movements by tracking missions in accordance with SA directions. Log every event in the designed formats. Report all incidents to the Security Adviser/ Field Security Associate.
•     Maintain communications security at all times.

Perform other duties within incumbent’s functional profile as assigned and deemed necessary for the efficient functioning of the office and Organization.
 

Competencies

Ethics - UN policy knowledge - ethics

• Ethics UN policy knowledge - ethics Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity

Business Management - Communication 

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience

Communications   - Creative direction and copywriting 

• Ability to creatively communicate concepts in an engaging and simple way

Security Services   - Security advice, planning and coordination

• Ability to provide with authoritative advice and guidance on security management, plan and coordinate security activities

Security Services -  Security information management  

• Analytical capabilities to process diverse security information and develop recommendations

Security Services   - Security incident management & monitoring

• Ability to provide adequate response to security incidents/events

Security Services   - Security training

• Ability to design, contribute to, and/or facilitate meaningful security training programmes/courses

Required Skills and Experience

Education:

• Secondary education is required, OR
• University degree (Bachelor’s degree) with focus on telecommunications and/or related disciplines (computer science, engineering) will be given due consideration but not a requirement.

Experience:

• Minimum 3 years(with high school degree) of experience including experience in radio communications is required
• Good knowledge of computer applications (MS Office, internet);
• Good administrative  and IT skills;
• Good knowledge of VHF/HF operating systems, Microsoft Windows;
• Excellent analytical and communication skills.
• Experience with radio, satellite and web-based communications 
• Experience in UN Security Communication System.
• Driving skills/experience
• Proven ability to provide  basic telecommunications support services;
• Proven ability to work in a team environment, with minimum supervision;
• Proven ability to plan, prioritize and initiative to solve problems;

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.