Operations Analyst - Data Analytics, Visualization & Knowledge Management

Description

Build a career with impact. Working at the World Bank Group (WBG) provides a unique opportunity to help countries solve their greatest development challenges. As one of the largest sources of funding and knowledge for developing countries, the WBG is a unique partnership of five global institutions dedicated to ending poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, the WBG works with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.

The International Finance Corporation (IFC), a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2025, IFC committed a record $71.7 billion to private companies and financial institutions in developing countries, leveraging private sector solutions, and mobilizing private capital to create a world free of poverty on a livable planet. For more information, visit www.ifc.org.

IFC’s Manufacturing, Agribusiness and Services (MAS) Industry Group is comprised of (i) Manufacturing, Agribusiness & Forestry Department (MAF) and (ii) select sector teams of Disruptive Technologies, Services and Funds Department (CSF). Specific sectors therein include those related to MAF: Manufacturing; Agribusiness and Forestry; and to CSF: Tourism, Retail, Construction and Real Estate; Health, Education and Life Sciences. In addition to sector teams, Global MAS also includes cross-cutting and thematic teams covering climate finance, gender finance and advisory, labor and jobs, data and business analytics and knowledge management and learning (KM&L). 

MAS is seeking to recruit an Operations Analyst to work as part of MAS Global Analytics unit based in Washington, D.C. and to provide informational and analytical support to MAS management, sector and regional investment, upstream and advisory and cross-cutting teams in tracking and reporting on MAS investment, upstream and advisory new business pipeline, commitments and portfolio activities and performance. The Operations Analyst will also provide support to KM&L activities in Global MAS including development, production and dissemination of knowledge products, and knowledge / learning events.

Duties and Accountabilities 

The Operations Analyst will be a member of the MAS Global Analytics team, part of MAS Global Cross Cutting team. Key responsibilities include but are not limited to the following: 

1. Informational and Analytical Support, Data Collection, Processing & Reporting

•   Provide informational and analytical support by extracting data from IFC management information systems (MIS) and preparing materials, tools and dashboards, as appropriate, for the regular analyses and presentations to MAS management and staff, including MAS business reviews, quarterly sector and regional portfolio reviews and reports, reports on RAROC, profitability (P&L), equity performance, new business pipeline and commitments, progress with program KPIs vs. targets, development impact (AIMM), Extended Portfolio Supervision Reports (XPSRs).
•   Support coordination with IFC’s Corporate Portfolio Management (CPM) and with Corporate Analytics and Reporting (CSIAR) on relevant corporate-wide initiatives, including new business pipeline and commitments and program KPI tracking, portfolio evaluation and impact exercises like stress tests related to external shocks and developments, data sources and reporting tools and dashboards. 
•   Prepare, update and upload reports, tools and other resources generated by MAS Global Analytics unit to MASREPORTS SharePoint and maintain periodic data quality checks.
•   Update and maintain Dashboards, including MAS Dashboards, MAS Pipeline Dashboard, select MAS sector-specific and cross-cutting areas dashboards.
•   Resolve data quality issues related to MAS portfolio, new business pipeline and commitments, program KPI tracking in IFC systems, interacting with relevant teams from CPM, CSIAR or IT. Ensure consistency of information in various dashboards, reports and tools.
•   Provide analytical and programmatic support to operations process improvements and related IT initiatives.
•   Address ad-hoc information requests from MAF and CSF directors, sector, regional teams, CPM and IFC’s senior management, performing research, desk information gathering, and data analysis on MAS portfolio and new business pipeline and commitments as requested.
•   Other tasks and activities related to MAS portfolio and new business pipeline and commitments data, information and reports that may be assigned from time to time.

2. KM&L and Best Practices

•   Support KM&L activities in Global MAS, including development, production, updates and dissemination of presentations and other knowledge products, quarterly and periodic reports covering MAS new business and portfolio operations including on MAS Intranet. 
•   Support virtual, in-person and hybrid KM&L events in MAS including webinars, BBLs, Knowledge Forums, conferences, lessons sessions and others. 
•   Support other KM&L related activities and initiatives in Global MAS, including but not limited to MAS Innovation Ventures initiative (MASIVe), by helping access, manage and analyze data and information, set up meetings and events, create and disseminate presentations and other materials.
•   Support maintenance, updates and further development of the internal MAS Knowledge Assets database and generate related reports and trackers. 
•   Provide knowledge management and retention, application of best practices and IFC standards related to new business and portfolio reporting across MAS. Act as all-around support on MAS portfolio and new business-related information management and related policies, procedures, and best practices. 
•   Develop and deliver training sessions related to MAS portfolio and new business pipeline data, dashboards, reports, tools and resources as needed, targeting investment, upstream and advisory staff across MAS.

Selection Criteria

•   Master’s degree in Business Analytics, Statistics, Economics, Data Science, Knowledge Management, Business Administration or related field with a minimum of 2 years of relevant experience in reporting, analytics, data management with preferred business process exposure to IFC operations, human resources, budget & administration, trust funds business processes; or Bachelor’s degree and a minimum of 4 years of relevant experience.
•   Required working knowledge of Power BI, DAX and Power Query, Tableau, Excel, PowerPoint, SharePoint, other data visualization and presentation tools and software and aptitude to learn new apps, systems and databases is a must.
•   Preferred working experience of AI-enabled tools and systems.
•   Demonstrated ability to visualize data for effective storytelling
•   Excellent organizational, administrative and time management skills with proven ability to work independently, promptly and efficiently under pressure and to meet tight deadlines.
•   Outstanding interpersonal skills and the ability to work with colleagues at all levels.
•   Strong team player with demonstrated capacity for hard work and responsiveness.
•   High degree of accuracy and attention to detail.
•   Ability to think independently, analyze problems and identify appropriate solutions.
•   Excellent written and verbal communication and presentation skills.
•   Commitment to maintain the highest ethical standards.
•   Knowledge of IFC's portfolio and new business procedures and processes, databases and systems (e.g. IRP, iPortal, iDesk, EPMS, ODS, Business Intelligence (BI) Reporting, FSRS, Cognos, Cubes) or strong previous relevant experience is a plus.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.