The ICT Officer is responsible for providing technical ICT support to the Sudan office.

Generic responsibilities 

• Implement NRC’s ICT policies and guidelines at office level
• Ensure system security
• Ensure that network access privileges, applications, data storage and regular backups are configured and maintained
• Implement and update a data disaster recovery plan (back up)
• Schedule computer related services, maintenance and license renewals
• Ensure installation and maintenance of protection services (anti-viruses and firewalls)
• Plan network upgrades, expansions and replacements 
• Provide ICT support and trainings to staff 
• Participate in the procurement processes of ICT equipment

Specific responsibilities

• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.

• Adheres to and support for implementation of NRC ICT policies and procedures, handbooks and guidelines. 

• Visit north Darfur areas of implementation to provide support for internet setup in new bases according to ICT-HO Standards or support the team in the location.

• Submit visit report as per NRC standards highlighting the key technical recommendations for future and keep the track. 

• Ensure ICT equipment’s, hardware, software and other resources are timely made available and well maintained 

• Troubleshoots, diagnoses problems, implements corrective action & procedures, monitor and facilitate repairs. 

•  Sets up and configures general hardware, peripherals and accounts assigning security level; 

• Monitors, operates, and maintain a reliable internet and network system (connectivity, assigning access level…), 

• Implement NRC filling system (electronic files) at Area Office level as per defined NRC standards 

• Provide IT support and capacity building to users on hardware, software, peripherals and other ICT resources (internet, e-mail, intranet…) 

• Keep track and ensure proper handover, including signatures for all mobile equipment’s. 

• Work with Logistics to ensure that ICT Equipment are tagged and any Loss/Damage are reported in with accuracy. Interact with external parties as and when required (for example contracted service providers for Internet) to ensure NRC is enjoying the required services in an optimum manner. 

• Identify ICT problems, develop and implement technical solutions for example to meet Programme and Monitoring & Evaluation specific needs 

• Maintain an accurate ICT asset management system and documentation at Country office level 

• Ensure anti-corruption, transparency and cost efficiency principles in all processes

Behavioral competencies 

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Planning and delivering results
• Working with people
• Analyzing
• Handling insecure environments

Professional competencies 

These are skills, knowledge and experience that are important for effective performance. 

Generic professional competencies for this position: 

• One to two years of experience working as an ICT Officer or in a similar technical role within a humanitarian or recovery context.
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Knowledge about own skills/profile 
• Fluency in English