Org. Setting and Reporting

UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Investigations Associate reports to the Senior Field Investigator in LFO and JFO, or to the Investigations Officer (Intake)- Central Intake Unit (CIU) in DIOS-HQA.

Responsibilities

Provides technical support to investigators through gathering background documentation and carrying out basic legal research, providing preliminary recommendations, contributing to discussions concerning field investigation procedures, applicable policies and specific case developments. Prepares and processes standard investigation-related documentations, including notifications to managers, terms of reference for preliminary assessments and investigations, and official correspondence addressed to witnesses and subjects in relation to their participation in the investigation. Acts as secretary of the Field Office or Department of Internal Oversight Services (DIOS) Intake Committee including preparing its agenda, drafting minutes of meetings and related documentations; follows up, in coordination with the Senior Field Investigator or DIOS Investigations Officer (Intake), on the implementation of its recommendations. As coordinated with the supervisor, liaises on behalf of the Investigations Unit with the Field Human Resources Office, the Field Legal Office, the DIOS or Field Offices and other relevant divisions as appropriate, to verify information and collect documentations relevant to investigation processes and the personnel involved; provides periodical status updates and reports, as appropriate. Makes appropriate recording, organizing and following up the received complaints and misconduct allegations; arranges interviews and communicates with investigators, complainants, witnesses and subjects of investigations. Creates, organizes and maintains a database for the Unit documentations; updates and keeps track of cases to be opened, processed or closed; searches and provides statistical and the other required information; provides input and assists in finalizing investigation reports to the required content and quality standard. Follows up with Finance, Human Resources and Administrative Services, as required, on financial, HR, Administrative and support services, including logistics for meetings, travel management, financial codes and other relevant matters. Prepares draft of correspondence and maintains all working folders/files, including strictly confidential case files; works closely with the Field Legal Office staff to coordinate referencing and background searches. Implements technical guidance received from DIOS in relation to Investigations; assists in the preparation and forwarding of reports and other information to DIOS as required.

Competencies

UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Applying Technical Expertise Planning and Organizing Analyzing Following Instructions and Procedures Coping with Pressure and Setbacks

Education

A university degree from an accredited educational institution in Law, Investigations, Human Resources, Management or a related discipline.

Job - Specific Qualification

Not available.

Work Experience

At least two years of relevant experience in supporting investigation, administrative inquiries or similar work is required. Are you a registered Palestine refugee? If yes, please provide your Ration Card Number. It is highly recommended to respond to this question in order to assist us in further assessing your application. Please explain below? is required Do you have close relative(s) in UNRWA (mother, father, daughter, son, sister brother)? If yes, please provide full name(s) and relationship. It is highly recommended to respond to this question in order to assist us in further assessing your application. Please explain below. is required Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organizations, academic institutions, political organizations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post.

Languages

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contract: Fixed Term Appointment for 1 year, with the possibility of further extension, subject to the availability of funds, satisfactory performance, and continuing need." Grade and Salary: Grade 12 Monthly basic salary JD 780.00. Other benefits: Other benefits include a monthly Provident Fund contribution (15.4% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable). Additional benefits: - 2 days of sick leave for each completed month of service. - 14 weeks of Maternity Leave. - 2 weeks paternity leave. This vacancy notice is open to INTERNAL CANDIDATES ONLY. Only candidates residing in Amman, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan, and without a valid work permit, the appointment may be rescinded. - The incumbent may be required to travel in the Agency’s area of operations. - The incumbent may be required to work outside normal duty hours and on call basis. Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. Only applications that have been fully completed in UNRWA's online e-recruitment system Inspira will be considered, and no late applications will be accepted. The Personal History Profile (PHP) should be completed with full work experience under the experience tabs as per the requirements in the Job Opening. All university degrees must also be stated where applicable. UNRWA personnel must ensure adding their contract type and grade level. For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade. Given the large pool of applicants, only short-listed candidates will be contacted for further assessment. Applicants applying for positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in order to be considered. Providing incorrect or misleading information on an application form will result in the immediate disqualification of the candidate. Advertisements published in English will only accept applications in English, other language submissions including Arabic will not be considered. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post, when the need arises. Equivalency: Equivalency may apply for this post. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. The Agency disqualifies applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reasons of misconduct or of staff who separated while a misconduct process was pending. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers about staff members who have been separated for misconduct, or who have separated while an investigation and/or disciplinary process for misconduct is underway; and those individuals may be prohibited from employment with the United Nations. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.