Position Title: Senior Change Management Officer

Duty Station: Geneva, Switzerland

Classification: Professional Staff, Grade P4

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 28 April 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. External female candidates:
3. Candidate from the following non-represented member states:

Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People's Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states of IOM and female candidates.

Context:

The Internal Governance Framework (IGF) Unit is part of the new Change Management Division

(“Division”), reporting to the Deputy Director General for Management and Reform. The Change Management Division is to support the Organization to identify the priorities in transformation initiatives and to deliver on the reforms under the Internal Governance Framework, in alignment with the IOM Strategic Plan, including change management activities.

The Division’s initial focus is to support the Executive Office and other departments in implementing change management activities for various organizational reform initiatives, including restructuring the headquarters and field offices.

Under the direct supervision of the Chief of the Change Management Division, and in close coordination with the Executive Office, the Senior Change Management Officer will be responsible for proposing, leading and facilitating change management initiatives required to ensure that IOM offices and personnel worldwide are ready and able to work productively within transformed organizational structures, technologies, policies, procedures and rules, as relevant. These responsibilities may include change impact and readiness assessment, stakeholder engagement and care, developing and implementing communication activities.

Core Functions / Responsibilities:

1. Develop, revise, plan, lead and/or coordinate change management initiatives and activities within IOM and apply a structured methodology to support adoption of the changes required by the Organization.
2. Conduct change impact assessments and facilitate and document impact for significant changes, including the following:
3. Evaluate the organization’s change readiness and conduct learning needs and change impact analyses.
4. Facilitate and document impact and readiness assessments for significant changes.
5. Report any risks and significant resistance to the Chief of the Change Management Division and propose measures for mitigating resistance.
6. Develop a first draft of a comprehensive change management strategy and implementation plan, encompassing stakeholders, a people manager plan, change network, trainings, communication plan, and key performance indicators (KPIs) to measure the success of change management efforts.
7. In coordination with change management officers in the respective departments and offices, identify, develop and deliver strategies to engage all change stakeholders including senior management, department heads and colleagues worldwide, taking into consideration cultural and other barriers.
8. Escalate significant resistance to the institutional changes introduced and propose solution ina timely manner.
9. Perform other tasks as required.

Required Qualifications and Experience:

Education

• Master’s degree in Education, Public Administration, International Development, Political or Social Sciences, International Relations or a related field from an accredited academic institution with seven years of relevant professional experience; or,
• University degree in the above fields with nine years of relevant professional experience.
• Professional certification in change management will be a distinct advantage.

Experience

• Work experience within the UN system, particularly change management would be a strong advantage;
• Experience in change management strategy development and execution at the international level, strongly preferred within the United Nations system;
• Experience developing learning and/or internal communications strategies strongly preferred;
• Experience in working with different missions;
• Experience in conducting trainings; and,
• Experience in creating video clips and infographics is a strong advantage.

Skills

• Familiarity with UN policy and procedure;
• Advanced knowledge of Microsoft Office, particularly Word, Excel and Powerpoint is an advantage; and,
• Expertise in online training development and digital adoption tools.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English and French are required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, Russian, and Spanish) [please delete the language already mentioned as required] is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 3

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 3

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.