About MSF-USA | Doctors Without Borders
Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization providing medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We were formed in France in 1971 as an association by a group of doctors and journalists to go to emergency situations and to treat patients with dignity while bearing witness independently of geopolitical boundaries. MSF is now a global movement of more than 25 MSF organizations, working in over 70 countries. We cooperate as an international, independent, medical humanitarian association that offers medical assistance to populations in distress, victims of natural or manmade disasters, and civilian victims of armed conflict, without discrimination and irrespective of race, religion, age, gender/sex, national or ethnic origin, color, disability, sexual orientation, genetic information, or political affiliation and provides assistance to the population in distress and intervenes worldwide. MSF staff also “bear witness” by speaking out about our work and what is experienced on the ground, not only to draw the world’s attention to crises, but to stand in solidarity with our patients and colleagues who are experiencing these emergencies firsthand.
We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.
Role Overview
The Senior Director provides the vision, strategic leadership and day-to-day management of the principal and major gift sub-department. The sub-department raises revenue from individuals and families by building and deepening relationships through 1:some and 1:1 engagement to yield six, seven and eight figure gifts. The program currently raises $140M in revenue and is expected to grow consequentially in the coming years. The Senior Director is charged with scaling the principal and major gift program, maturing the infrastructure to support high touch donor engagement, establishing a leadership engagement and Board of Advisor strategy, and owning a portfolio of principal donors. The Senior Director of Development reports to the Chief Development Officer and works closely with the management team and Board of Advisors on donor engagement. The Senior Director of Principal and Major Gifts is a member of the Development Management Team and ensures strategic alignment on donor engagement and leadership across the entire Department driven by data centric decision making.
Department Accountabilities
Prospecting
Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.
Donor Cultivation, Engagement and Management
Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.
Fundraising
Secure reliable, sustainable and efficient resources in alignment with MSF-US commitments.
Brand Positioning
Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.
Best-in-Class Fundraising Systems and Capabilities
Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.
Roles Specific Outcomes |
Leadership and Direction Set and communicate the strategy for achieving the organization's mission, vision and values within a function, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals.
Donor Experience Mapping Provide strategic leadership in integrating donor perspective and navigation across lines of the organization or organizational functions through touchpoints throughout the donor journey.
Donor Relationship Development Develop and implement a relationship management plan for strategic, complex global potential accounts to build key relationships at local, national, and corporate levels. Coordinate the engagement of own organization with the donor organization to ensure effective two-way flow of information and resolution of issues.
Donor Relationship Management Develop and implement a relationship management plan for strategic, complex global existing accounts to build key relationships at local, national, and corporate levels. Coordinate the engagement of own organization with the donor organization to ensure effective two-way flow of information and resolution of issues. Manage strategic client and donor relationships, typically by deploying large account teams to ensure ongoing donor intimacy and loyalty toward the organization.
Donor Experience Strategy Apply strategic insight on industry and donor trends, working with the marketing function to integrate those insights into the development of the CX strategy, then translating this strategy into a organizational plan and annual targets.
Key Account Management Manage a portfolio of key and strategic donor relationships either personally or through a medium to large team of account managers. Develop and execute tailored solutions and strategies for donors that ensure their ongoing satisfaction and loyalty while also enhancing profitability.
Performance Management Manage and report on the performance of the function / business area; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.
These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned. |
| Complexity and Problem-Solving Skills |
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Behavioral Competencies |
THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.
People Focus Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.
Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
Global Perspective Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.
Cultivates Innovation Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.
Strategic Mindset Sees ahead to future possibilities and translates them into breakthrough strategies.
RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.
Drives Results Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.
Ensures Accountability Holds self and others accountable to meet commitments.
PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.
Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
Values Differences Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.
Builds Effective Teams Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Manages Conflict Handles conflict situations effectively, with a minimum of noise.
Builds Networks Effectively builds formal and informal relationship networks inside and outside the organization.
Drives Vision and Purpose Paints a compelling picture of the vision and strategy that motivates others to action.
SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.
Instills Trust Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.
Manages Ambiguity Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.
Situational Adaptability Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.
Being Resilient Rebounds from setbacks and adversity when facing difficult situations.
Technical Competencies
Plans and Aligns Planning and prioritizing work to meet commitments aligned with MSF-USA goals.
Financial Acumen Interprets and applies understanding of key financial indicators to make better business decisions.
Tech Savvy Anticipating and adopting innovations in organizational digital and technology applications.
Data Collection and Analysis The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.
Project Management Skills The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.
Presentation and Written Communication Skills Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.
Organizational Insight Applying knowledge of MSF-USA and the industry to advance the organization’s goals. |
Supervisory Responsibility Provides strategic leadership to a team of 10+ professionals comprising of frontline and operational development team.
Desired Qualifications & Experience |
At a minimum the Job Holder should possess:
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Travel Requirements
Must be willing to travel for work as needed.
Compensation
$173,720 - $221,492 (based upon experience)