Information Management and Analytics Analyst

The Asia Pacific Regional Office, based in Bangkok, Thailand, provides strategic leadership and oversight for UNOPS operations across 17 countries, ensuring high performance, operational excellence, and alignment with organizational goals. Operations currently span Afghanistan, Bangladesh, Cambodia, China, India, Indonesia, Lao PDR, Myanmar, Nepal, Papua New Guinea, Pakistan, the Philippines, Sri Lanka, Thailand, Vietnam, and the Pacific Islands. Across these countries, we work closely with key stakeholders to strengthen partnerships and maximize impact through five main operating units: Afghanistan (AFCO), Myanmar (MMCO), South Asia Multi-Country Office (SAMCO), East Asia and Pacific Multi-Country Office (EAPMCO), and the Asia Regional Health Cluster (ARHC). Through these entities, we provide agile, client-focused service delivery across diverse sectors - including infrastructure, health, procurement, and project management - supporting the implementation of sustainable development solutions across the region.

Since 1995, UNOPS has maintained an active presence in Afghanistan, delivering efficient, agile services in support of both humanitarian response and development efforts. Prior to August 2021, the Afghanistan Country Office (AFCO) implemented projects across a broad range of sectors, including infrastructure, procurement, capacity building, and environmental protection. In response to evolving humanitarian needs, AFCO has shifted its focus to supporting life-saving initiatives and basic human needs. Current priorities include managing large-scale cash-for-work programmes, procuring emergency supplies, and providing inter-agency coordination, communication, and accountability support.

This position is operates within the Afghanistan Country Office (AFCO) under the Programme Implementation Unit of the Afghanistan's Community Resilience and Livelihood Project (ACRLP). The role is critical for the operationalization, maintenance, and management of MIS databases, websites, and applications, ensuring smooth data operations for a large-scale community resilience program. Under the direct supervision of the ICT Specialist, the Information Management Officer will be responsible for the operationalization, maintenance and management and smooth operations of the databases, websites and applications.The incumbent will provide essential support and training to Facilitating Partners (FPs) and private contractors on the use of the Management Information System (MIS), directly contributing to the efficiency and effectiveness of humanitarian and development efforts in Afghanistan.

The Information Management Officer is responsible for the design, development, maintenance, and operational use of the Management Information System (MIS) and related data systems for the ACRLP project. S/he ensures effective integration with external systems, manages data quality, provides operational support and training to partners, and supervises MIS support staff. This role is crucial for enhancing the quality and accessibility of project data, facilitating timely reporting, and strengthening transparency and financial oversight to ensure program effectiveness and accountability.

1. MIS Design, Development, and Maintenance

• Design, develop, maintain, and improve MIS databases, spreadsheets, and related data management processes, including data collection, cleaning, validation, and verification.
  

• Ensure effective integration of the ACRLP MIS with external systems (oneUNOPS and AIB MIS), in collaboration with the ICT Specialist and relevant technical teams.

• Support data extraction, reporting, and analysis using SQL queries and scripts, and contribute to the development of dashboards and automated reports.

• Ensure data quality through systematic cleaning, validation, transformation, and verification processes.

• Oversee the collection, verification, and analysis of data from multiple sources and maintain structured digital archiving systems to ensure traceability and transparency.

• Maintain, troubleshoot, and continuously improve the MIS system to ensure optimal performance, accessibility, and data security.

• Design and implement backup and disaster recovery procedures, ensuring regular and secure database backups

• Support implementation of system updates, patches, and SQL scripts.

2. Operational Support and Coordination

• Provide day-to-day operational support to Facilitating Partners (FPs), including troubleshooting, user guidance, and issue resolution.

• Ensure smooth MIS operations across field users and stakeholders.

• Coordinate and supervise MIS support staff, including GIS Associates and Data Entry Assistants, through task assignment, follow-up, and quality assurance.

• Ensure accurate, timely, and standardized data entry by Data Entry Assistants.

• Provide technical guidance to GIS Associates on spatial data processing and map production using GIS tools.

• Support capacity-building activities for staff and partners on MIS tools, data collection, GIS, and reporting.

• Assist the Finance team in MIS-based reporting, including support to the draw notice process and expenditure tracking.

• Produce reports, visualizations, charts, and thematic maps in collaboration with project teams to support decision-making.

• Attend coordination and management meetings in the absence of the ICT Specialist, ensuring continuity in technical representation and communication.

• Contribute to the preparation of user manuals, SOPs, and technical documentation for MIS processes and workflows.

Required

• Completion of secondary school is required.

Desired

• A first-level university degree (e.g. Bachelor) in Information Technology, Computer Sciences, Programming, or equivalent.

Required

• 11 years of relevant experience in information management, database administration, or related fields with a secondary school diploma is required.

Desired

• 7 years of relevant experience in information management, database administration, or related fields with a Bachelor's degree.

• Experience with web design and database programming/administration skills (familiarity with C#, HTML, .NET, ASP.NET WebForm, etc.).

• Knowledge of UN systems, policies, norms for Information management/ICT/database management.

• Experience of working in the UN/UNOPS.

• Understanding the Afghanistan context regarding data collection and management.

• Experience of working with community based projects and Humanitarian programs.

• UNOPS does not accept unsolicited resumes.
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
  

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
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• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.