E T Consultant
| Job #: | req36894 |
| Organization: | World Bank |
| Sector: | Information & Communication Technology |
| Grade: | EC2 |
| Term Duration: | 1 year 0 months |
| Recruitment Type: | Local Recruitment |
| Location: | Chennai,India |
| Required Language(s): | English |
| Preferred Language(s): | |
| Closing Date: | 6/10/2026 (MM/DD/YYYY) at 11:59pm UTC |
Description
• Design, configure, and maintain interactive dashboards and visualizations across ITSM area and custom ServiceNow applications. • Develop and publish operational and executive‑level dashboards using Power BI and Tableau, sourcing data from ServiceNow and other enterprise systems. • Write, optimize, and maintain SQL to support reporting, analytics, and data validation needs. • Ensure data quality, integrity, performance tuning, and reuse of analytics components across platforms. • Provide production support, documentation, and knowledge transfer for analytics and reporting solutions. • Provide support, documentation, and knowledge transfer for analytics solutions.Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context:The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w Unit Context: As a unit within the Finance ITS (ITSTO), ITSSG is responsible for defining technology strategy and governance frameworks to align technology initiatives with WBG’s business goals. The unit fosters cross-functional collaboration among tech teams, business units and external partners to ensure WBG’s needs are met. ITSSG promotes governance and process alignment to catalyze business agility and optimizes technology investments to enable innovation, efficient scaling, compliance, resilience, and sustainability. Job Description:The role is responsible for designing, migrating, and managing enterprise analytics solutions on the ServiceNow Platform Analytics framework, while delivering advanced operational and management reports using Power BI and Tableau. The position also requires strong database querying and data‑modeling expertise to ensure reliable, performant, and well‑designed analytics solutions that support data‑driven decision‑making across the organization.Essential Job Functions:• Lead the adoption and use of ServiceNow Platform Analytics for reports and dashboards, including migration from legacy ServiceNow reporting frameworks.• Analyze reporting requirements and translate business needs into scalable analytics solutions. • Ensure data accuracy, performance optimization, and reuse of analytics components across platforms.• Design and maintain logical and physical database models to support reporting and analytics use cases. • Collaborate with platform owners, developers, data teams, and stakeholders to align analytics solutions with enterprise standards and platform roadmaps. • Perform day-to-day administration of the ServiceNow Platform dashboards, Power BI and Tableau dashboards.• Develop necessary development documentation as needed e.g., project plan, technical design, developer notes, user manual etc.
Selection Criteria
• Should have strong experience in ServiceNow Platform Analytics, and enterprise reporting/analytics tools like Power BI and Tableau. • Experience in developing reports on Incident, Change, Problem and Catalog tasks. • Experience supporting analytics across multiple ServiceNow modules and custom applications. • Good understanding of data transformation from multiple sources like ServiceNow, SQL Server, etc. • Experience integrating Power BI with ServiceNow data (APIs, extracts, or data warehouses). • Ability to build executive‑ready and operational dashboards with performance optimization. • Proven experience in developing advanced Tableau dashboards and visual analytics using ServiceNow data. • Experience publishing and managing dashboards on Tableau Server or Tableau Cloud. • Hands‑on experience in database design, including schema design, normalization, and performance considerations. • Experience working with large datasets and ensuring data accuracy and consistency. • Ability to function independently with limited direction and guidance. • Good verbal, written, and interpersonal communication skills. • Ability to take initiative and work without supervision. • Excellent interpersonal skills, high motivation, responsibility, self-organization, and willingness to work in a dynamic atmosphere. • Make Smart Decisions - Leverages available data and makes timely decisions. • Ability to work collaboratively in a fast-paced, internationally diverse work environment are essential.• Master's degree with 5 years of experience or a Bachelors Degree with a minimum of 7 years of relevant experience, or equivalent combination of education and experience.Required Skills:• Hands‑on experience with ServiceNow Platform Analytics workspace, dashboards, visualizations, and migration concepts.• Strong understanding of ServiceNow data models, tables, and reporting best practices.• Hands on experience with data modelling concepts like star schema, relationships, performance tuning, and incremental refresh.• Proven expertise in Power BI data modeling, DAX, Power Query, Power BI Mobile App and interactive dashboard design.• Hands on experience with RSL (Row level security) concepts, ETL Processes, query optimization• Hands on experience with data modelling concepts like star schema, relationships, performance tuning, and incremental refresh.• Strong knowledge of calculated fields, parameters, data blending, and performance tuning.• Strong experience writing and optimizing SQL queries and SQL server for reporting and analytics.• Ability to translate business reporting requirements into efficient data structures and queries.Non-Technical Skills:• Excellent analytical, problem-solving, and organizational skills.• Strong commitment to quality and out of the box mindset.• Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.• Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.• Strong collaboration and group facilitation skills.• Flexibility to work in close coordination with on-site and offshore teams, as well as support end-users across the globe.• Ability to mentor junior/senior team members and colleagues.
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
World Bank Group Core Competencies
As per WBG policy, an Extended Term (ET) appointment is subject to a lifetime maximum of three (3) years. Former and current ET staff who have completed or are in the process of completing their third-year ET appointment are not eligible for future ET appointments.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC including our values and inspiring stories.
