Rights Respected, People Protected

The Norwegian Refugee Council is an independent humanitarian organisation helping people forced to flee. We work in crises in 40 countries, where we help save lives, rebuild futures and promote the rights of people who are displaced. We deliver high-quality aid where needs are greatest, in both new and protracted crises.

NRC in Palestine

In Palestine, NRC provides humanitarian assistance and promotes respect for international law in one of the longest-running displacement crises in modern history. In the West Bank, including East Jerusalem, and Gaza, NRC’s work includes emergency preparedness and response, education, ICLA, protection, shelter, and WASH.

The Norwegian Refugee Council (NRC) is a global humanitarian organization helping people forced to flee. 

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organization recognized for providing high quality aid and for defending the rights of refugees and internally displaced people. 

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. 

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to: 

• treat everyone with respect and dignity 

• contribute to building a safe environment for all 

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) 

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

Role and responsibilities 

The purpose of the Shelter Cluster Information Management Technical Officer position is to ensure the provision of updated daily data to the cluster Information Coordinator and coordination team by analyzing, verifying, and preparing reports that align with the identified needs in the OPT. The officer will also be responsible for designing all cluster-related products — including infographics, dashboards, maps, and visual materials — originated from the Cluster Team, as well as managing the cluster's social media presence and supporting evidence-based advocacy communications.

Generic responsibilities  

1. Day to day following progress in project implementation

2. Liaison between IM, cluster coordination and communications

3. Ensure compliance with NRC policies CC tools, handbooks and guidelines

4. Ensure that projects target beneficiaries most in need, and explore and assess new and better ways to assist

5. Promote and share ideas for technical improvement

6. Prepare periodic progress reports and other documents            

7. Ensure capacity building of partners and transfer key skills 

8. Promote the rights of beneficiaries in line with the advocacy strategy

Specific responsibilities  

Information Management

• Develop user-friendly shelter reporting formats with gender disaggregation, complementary to other cluster systems.
• Collect, collate, and analyze shelter needs and response data across OPT in a timely manner, identifying and reporting gaps.
• Share information with stakeholders and affected populations in both English and Arabic.
• Coordinate with OCHA and other cluster IM officers for cross-sectoral analysis; participate in AIM, CWC, and DES working groups.
• Maintain and regularly update the Shelter Cluster Palestine database and website.
• Produce regular Fact Sheets and support advocacy with accurate, evidence-based information.

Design & Product Development

• Design all cluster visual products — infographics, sitreps, factsheets, dashboards, and presentations — using Adobe Illustrator, Photoshop, and PowerPoint.
• Build and maintain Power BI dashboards to visualize shelter response data and support decision-making.
• Produce maps and spatial analyses using ArcGIS to illustrate shelter needs, coverage, and gaps.
• Maintain a library of templates ensuring consistent, accessible outputs in English and Arabic.

Social Media & Advocacy

• Translate data and evidence into compelling advocacy narratives — key messages, briefing notes, and visual summaries — for donors and policymakers.
• Monitor social media engagement and report on performance to guide communication strategy.
• Coordinate messaging with NRC communications teams, OCHA, and partners to amplify advocacy campaigns.
• Produce donor-facing materials and impact stories; support rapid communications during acute crisis phases.

Generic professional competencies:  

• University/college degree in Computer Sciences, Communications, Graphic Design, Geography, or a related field.
• At least 3 years of experience in information management, data analysis, and reporting in a humanitarian or development context.
• Proficiency in Adobe Illustrator for creating vector graphics, infographics, and print-ready design products.
• Experience managing or contributing to cluster social media accounts, with an understanding of platform-specific best practices.
• Ability to craft clear, compelling narratives from complex data for diverse audiences including donors, media, and the public.
• Database management skills (e.g., Excel).
• understanding of complex emergencies and crisis contexts.
• Intermediate level in English, both written and verbal.

Professional competencies for this position: 

• Knowledge of the context in Palestine
• Knowledge of the local language (Arabic) 
• Proficiency in Adobe Photoshop for photo editing, layout design, and digital visual content creation.
• Strong experience in data visualization, particularly with Power BI — including building interactive dashboards, custom visuals, and DAX queries.
• Good knowledge of ArcGIS for producing maps, conducting spatial analysis, and managing geographic data layers.
• Advanced proficiency in Microsoft PowerPoint for designing professional presentations and slide decks for cluster coordination.
• Intermediate-level expertise in factsheet or report design.
• Good knowledge with coordination and advocacy work, including producing advocacy materials and key messages for humanitarian audiences.

We value reliability and organizational skills, and we are looking for someone who can communicate effectively, work well in a team, and handle pressure. Basic analytical and IT skills are also desirable.

In this position, you will join a highly motivated and experienced team making a difference for vulnerable people in one of the world's most complex humanitarian crisis.

Additional Information:

Contract duration: 6 months.

Working hours: 38 hours/week, Sun-Thu (5 days per week)

Salary/benefits: According to NRC’s salary scale and terms and conditions

Duty station: Gaza (open to Gaza strip residents only)

Start Date: ASAP

What we Offer? 

You will be working in an international and diverse organization with a dynamic atmosphere. 

You will receive support and opportunities to expand your skills and enhance your expertise. 

You will be working in our Office in Gaza, 

This position is Grade (06) Step (01). Salary & Benefits are based on Gaza Duty Station.

Reports to: Shelter Cluster IM Coordinator

Recruiter: Reham Khalaf

Contract Duration: 6 months contract.

Recruitment is being done on a rolling basis so please send in your application at the soonest opportunity, the recruitment will be closed once filled.

Internal candidates: to apply as an internal candidate, log in with your official email or click on Opportunity Marketplace.

We receive many applications for each vacant position, so only shortlisted candidates will be contacted.

Only applications received through the system will be considered. If you face any issues, please send an email to recruitment.gaza@nrc.no  with a screenshot of the problem.

For more information about NRC's work in Palestine, please check:https://www.nrc.no/globalassets/pdf/fact-sheets/2024/factsheet-palestine-nrc_202405.pdf

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.