Under the overall supervision of the Chief of GSSC Finance and the direct supervision of the National Supply Chain Officer, and in collaboration with relevant units at GSSC, Headquarters, and the Supply Chain Division, the successful candidate will support central Master Data Management (MDM) activities and the provision of services to offices worldwide. The role operates in a global environment, and the successful candidate may be required to work across different time zones and shifts to provide continuous support.

1. Support the maintenance and accuracy of master data by performing basic validation, review, and system updates in accordance with established procedures and guidelines.

2. Liaise with the outsourced service provider on the vendor approvals and support IOM offices worldwide with onboarding of vendors. 

3. Assist in conducting quality checks on the outsourced service provider’s processing of vendor approvals and change requests to verify compliance with established guidelines, completeness of requirements, accurate system updates, and timely communication with requesting missions.

4. Provide first-level support to missions and suppliers by responding to routine inquiries related to vendor data and guiding them on standard processes.

5. Assist in the verification of vendor information and screening results, in lien with standard compliance procedures.

6. Maintain proper documentation of requests, actions taken, and communications to support traceability and audit requirements.

7. Update basic guidance materials (e.g., FAQs, SOP, internal knowledge tracker) to assist users.

8. In collaboration with SCD, TSY, FAD and other relevant units, provide support on bank‑related queries from Missions and the outsourced service provider by identifying and validating correct bank details to support timely supplier payment processing.

9. Review requests for manual publication of tenders on UNGM and the IOM website and provide support as required.

10. Assist in routine data cleansing activities by reviewing and validating records, including tax number discrepancies, bank details, user account activation, and identifying potential duplicate records for consolidation and further review.

11. Support reporting activities by compiling and organizing data for basic reports and dashboards.

12. Perform other related duties as assigned.

EDUCATION,

• Bachelor's degree in Business Administration, Supply Chain Management, Information Management, or a related field from an accredited academic institution with three (3) years of professional experience.

• High school diploma with five (5) years of professional experience. 

• CIPS or other relevant internationally recognized supply chain certification will be considered an asset.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Experience in data management and client data handling, preferably within procurement or supply chain operations, with demonstrated experience in providing effective customer support.

SKILLS

• Attention to detail and accuracy.

• Basic knowledge of data management processes.

• Familiarity with ERP or ticketing systems is an advantage.

• Good communication and interpersonal skills.

• Ability to follow standard procedures and work in a team.

• Proficiency in English is required; knowledge of other UN languages is an asset.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
7. No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies