Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.

Organizational Context and Scope

In the framework of the situation regarding the migrants, asylum seekers and refugees across Greece, IOM Greece is establishing a pool of candidates interested to join the organization as soon as possible. The action under which the candidates will be selected shall contribute to the provision of targeted care interventions to the unaccompanied children (UMC) residing in Greece. Therefore, IOM will capitalize on its extensive experience on the areas of child protection so as to provide tailored support and interventions to the UMC by offering accommodation and care services.

Under the overall supervision of the Senior Programme Coordinator/Field Office Coordinator and the direct supervision of the Facility Coordinator, the successful candidate will be responsible for providing daily care to UMC in the assigned accommodation facility.                 

1. Support the daily operations of the facility, according to the internal procedures and guidelines, and with the objective to create a supportive and protective environment, working individually and collectively with the UMC.
2. Ensure security of accommodated UMC at all times, including during night, weekends and public holidays and keep track of the exits and return of UMC as well as of the visitors of the facility.
3. In the event of a crisis or emergency, undertake crisis management protocol, by, initially, informing other staff and/ or the supervisor, receiving and acting per relevant instructions, that includes, notifying local authorities if needed.
4. Take measures for the prevention of damages of equipment and building structures of the facility, while guiding UMC in respecting and functionally using them.
5. Have an overview of the general hygiene and living conditions in accommodation rooms, in cooperation with the UMC and facility staff (cleaners) and based on the daily routines and regulations identified in the facility.
6. In cooperation with other staff members in the facility, organize the UMC’s daily routine and structured daily activities, in the context of the implementation of the individualized daily schedule. Provide support to educational and recreational activities, as needed.
7. Drive and escort UMC to social and/or medical services when necessary.
8. Support the UMC on night-time preparations and be present during night shifts according to the weekly schedule.
9. Assist with the distribution of basic goods, ensure time replacement, reception and storing of the items, and notify the supervisor if further items and distributions are needed.
10. Frequently review the conditions of food and ensure that all meals are served in the agreed times.
11. Assist the UMC in accessing laundry services and issue laundry schedules.
12. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

• High school degree/certificate with at least two years of certified work experience on care and protection of Unaccompanied Minors.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Previous experience in a similar role preferred;
• Previous experience at an IOM Emergency Accommodation Facility is an asset;
• Familiar with direct assistance to migrants and/or refugees preferred;
• Experience in working in a multi-cultural environment an advantage.

Skills

• Computer literacy in standard software applications (MS Office, etc) will be considered an asset;
• Willingness to work in day/night shifts, during holidays and weekends;
• Valid driver’s license with at least five years driving experience an advantage.
• Flexibility and capacity in conflict resolution;
• Good communication skills, personal commitment and efficiency.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in Greek is required (oral and written).

Working knowledge of English, French or any other language of communication with beneficiaries an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies