UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to be seen

The Fundraising Officer (Sustainable Growth), at the NO‑B level, in the Private Fundraising & Partnerships (PFP) area of UNICEF Chile Country Office, reports to the Fundraising Specialist (NO‑C) responsible for Individual Giving.
The post supports the office to protect and grow its core income engine by strengthening pledge donor retention and lifetime value, and by diversifying individual giving income streams (including legacy), leveraging data, analytics and CRM systems.

How can you make a difference? 

Under the overall supervision of the Fundraising Specialist (NO‑C) (who retains ultimate accountability for results), the Fundraising Officer (Sustainable Growth) provides day‑to‑day coordination and technical support to implement donor retention and value growth strategies, optimize donor journeys and engagement, and support the delivery of the Legacy Giving programme. The role contributes to evidence‑based decision-making through robust business intelligence, analytics and effective use of Salesforce and related systems.
In addition, the post contributes to the strategic integration of individual donors into Partnerships, Advocacy and Child Rights awareness initiatives under a Whole Office Approach, ensuring compliance with UNICEF policies, partnership criteria and ethical standards.

Under the overall guidance and supervision of the Fundraising Specialist (NO-C), and within the delegated authority and organizational set-up, the incumbent may be assigned the primary, shared, or contributory accountabilities for all or part of the following areas of major duties and key end-results.

1.Developing and implementing growth marketing strategies to drive engagement, retention, maximization, and strategic leadership of the channel.1. Sustainable Growth & Donor Retention Strategy (45%)
Lead day-to-day implementation and continuous optimization of the integrated retention and sustainable growth plan for pledge donors (segmentation, engagement, upgrade, reactivation and churn management), aligned with the Annual Work Plan, under the overall guidance of the Fundraising Specialist (NO‑C).

2. Monitor performance against KPIs (e.g., retention/churn, donor value and lifetime value), prepare periodic performance briefs/dashboards, and recommend corrective actions; coordinate implementation with relevant teams and external service providers.

3. Donor Journey Optimization & Engagement Managing the growth marketing budget, including forecasting and tracking expenses.
Map, improve and quality-assure donor journeys and communications (welcome, stewardship, lapse prevention and win-back), ensuring testing and optimization across digital and offline touchpoints and a consistent supporter experience.
Support the integration of individual donor engagement opportunities into broader Partnerships, Advocacy and Child Rights awareness initiatives, contributing to Whole Office Approach objectives while safeguarding UNICEF brand and ethics.

4. Legacy Giving Programme
Support the development and implementation of the Legacy Giving strategy and annual plan, including stewardship of existing legacy commitments/prospects, identification of new opportunities and performance monitoring.

5. Business Intelligence, Salesforce & Data Quality
Provide day‑to‑day oversight of reporting, dashboards and insights to enable decision-making, results tracking and operational follow‑up; support effective use and continuous improvement of Salesforce and related tools, ensuring data quality and documentation.
Provide direct supervision and guidance to the NOA Fundraising Officer (Retention) and the NOA Fundraising Officer (Business Intelligence and Database), including work planning, quality assurance and performance follow‑up, in line with UNICEF policies.

6. Planning, Budget & Vendor Coordination
Contribute to annual planning, forecasting and budget monitoring for the sustainable growth/retention portfolio; support procurement and contract management, ensuring value for money and timely delivery.

Impact of Results

This post will contribute with the organizations goals as it will:
- Contributing to the long-term sustainability and growth of individual giving by strengthening pledge donor retention, loyalty and lifetime value.
- Supporting achievement of income, retention and value targets defined in the Annual Work Plan through timely performance monitoring, analysis and corrective actions, under the guidance of the supervisor.
- Supporting the development and scaling of the Legacy Giving programme and other sustainable growth initiatives, contributing to diversified and resilient income streams.
- Strengthening organizational decision-making and efficiency by ensuring accurate, timely and actionable insights through Business Intelligence and Salesforce, enabling effective planning, monitoring and resource allocation.

If you would like to know more about this position, please review the complete Job Description here.

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: University Degree in Business, Communication or Marketing studies is required preferably supplemented by management, advertising, sales or related areas training or university courses in these areas. An advanced university degree (Master’s degree or equivalent) is an asset.
• Work Experience: Minimum of 2 years of progressively relevant work experience in growth or lifecycle marketing, customer/donor engagement and retention (e.g., subscription or membership models), loyalty programmes, or customer service in a results-driven environment, preferably supporting Individual Giving/fundraising programmes.
  Experience in one or more of the following areas is desirable: CRM and marketing automation (ideally Salesforce), segmentation and donor journey management, performance analytics and dashboarding (KPIs, LTV, churn/retention), A/B testing and campaign optimisation, data quality/database management, vendor/agency coordination, and budget tracking. Fundraising, legacy/planned giving and database management experience is an asset.
• Language Requirements: Fluency in English and Spanish.

Desirables:

• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

(8) Nurtures, leads and manages people

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

Salary Estimator Tool - This tool enables you to calculate an estimate of the various elements of your salary and provides you with an overview and estimate, so you can better understand your finances and plan for future assignments.*

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As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidates from targeted underrepresented groups are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.