.

Qualifications

OBJECTIVES OF THE PROGRAMME

Under the supervision of an operations professional, the incumbent will lead and manage teams of support staff, delivering services and transactions as applicable in the relevant office in one or more of WHO’s specialized operational areas and sub-disciplines handling procurement, logistics and / or human resources.

DESCRIPTION OF DUTIES

The incumbent will perform the following duties:

• Supervise the delivery of services and transactions in one or more of the specialized operational areas and sub-disciplines (human resources management, procurement, and/or information technology management)
  
  Team management
  • Guide and manage teams of focused specialized support staff administering the delivery of efficient and effective services and transactions
  • Quality assure work products and processes, ensuring compliance with respective procedures, guidelines, and policies
  • Justify and escalate or approve procedural exceptions
  • Facilitate the capture and sharing of best practices and ensure continuous learning by the Team 

  • Introduce work process improvements for team performance.
  
  Advisory
  • Provide technical advice to clients, staff and partners on matters relating to core service lines by briefing and interpret respective procedures, rules, and regulations
  • Support consistency in approach and compliance with respective procedures, rules, and regulations.
  
  Administration
  • Undertake delegated certifications and approvals under the applicable accountability 
  
  Framework
  • Oversee the delivery of the respective processes and standard transactions, services, and work products to be aligned with business plans and adhering to rules, regulations, and procedures
  • Identify improved service line processes and procedures to enable optimal client service, efficiency and effectiveness
  • Conduct training in respective area of business operations support for clients and staff.
   

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary education. 
Desirable: Training and certification in one or more UN operational service areas or systems. A university degree in business administration or a related field.

 WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/ 

Experience

Essential: A minimum of ten years of progressively responsible work experience relevant to the position administering support services
Desirable: Experience in administrative support positions within WHO or another United Nations agency. Experience in Oracle-based systems or another enterprise resource planning system.
 

Skills

Knowledge of WHO rules, regulations, support procedures, practices, rules, and regulations in one or more of the following specialized operations' support disciplines

Delivery of human resources support services including contract management, staff recruitment, leave monitoring 

In-depth knowledge of additional operational service areas with less complex rules and procedures, as required, such as:

       Primary support for logistics.

Team management and facilitation skills, including to brief and explain procedures to other members of staff
Strong interpersonal skills
Flexibility to adapt to competing priorities and work in a fast-paced environment

Procurement of goods/services including initiating purchase requisitions, administering tender/bidding process and supporting supplier management

Operation of the common applications, such as a shared directory, and provision of expertise in the development of simple software applications.
 

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Moving forward in a changing environment
Creating an empowering and motivating environment
 
Enhanced WHO Global Competency Model: who-enhanced-competence.pdf 

Use of Language Skills

Essential: Expert knowledge of English and local language.
 

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at PHP 1,199,299 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.
 

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• The Director-General retains the discretion to not make any appointment to this vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description, including shortening the duration of the appointment.

• WHO is committed to creating a diverse and inclusive environment of mutual respect. WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

• WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

• Persons with disabilities may request reasonable accommodations (modifications or adjustments to the application or recruitment process) to support their participation in the application and recruitment process. Please send an email to reasonableaccommodation@who.int with your full name, the vacancy number you are applying for, and specific details of the accommodation needed in your request.

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO's operations please visit: http://www.who.int.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

• In case the website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device. Click this link for detailed guidance on completing job applications: Instructions for candidates