“This position is open to "Internal and Separated Staff only”

Job Identification (Reference Number): EXPEDITED VN-US10-2026-017
Position Title: Senior Movement Operations Associate (Movement Management and Data Processing)
Duty Station City: Washington D.C. 
Duty Station Country: United States of America 
Grade & Salary: G7 (USD 7482.25 Monthly)
Contract Type: One Year Fixed Term
Vacancy Type: Vacancy Notice 
Initial duration: 12 Months

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Unit in the Movement, Resettlement and Labour Pathways (MRLP) Division at IOM’s Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.

Under the general supervision of the Senior Operations Officer, and the direct supervision of the National Movement Operations Officer, the Senior Movement Operations Associate (Movement Management and Data Processing), is responsible for supervising responsible for supervising movement activities, with the following duties and responsibilities. 

1. Oversee team leader-headed teams of up to a total of 16 staff members who are undertaking movements and data processing activities, including coordinating, scheduling and booking travel distributing Advance Booking Notifications (ABNs), and issuing updates on domestic flights, cancellations and departure notifications; or data processing duties, including recording demographic and biographic information in MiMOSA, confirming receipt to third parties, and managing, securing and accounting for travel documents in accordance with the local standard operating procedures (SOPs) Support staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of activities. 

2. Oversee the organization and completion of all bookings in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT) and Standard Operating Procedures (SOPs) from the Resettlement and Movement Management (RMM) Unit. 

3. Ensure compliance with program-specific SOPs for different migrant types and other modes of travel by air, land or sea. Supervise the distribution of travel information to internal and external stakeholders. 

4. Oversee the creation of movement data files, by ABN, for all individuals in accordance with SOPs. 

5. Oversee Movements team members as they compile and analyze descriptive statistics, using IOM proprietary tools to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with host government’s procedures. 

6. Ensure Data Processing staff members are undertaking secure storage of documentation and data in accordance with IOM principles and guidelines, that they are taking all measures to guarantee limited access to physical files, and that they are dispatching travel documents and coordinating exit permits in a timely manner. Ensure the travel bag has all necessary documentation to depart the country. Oversee Data Processing staff members as they process exit permits and travel documents in close coordination with supervisors and other IOM colleagues; this may include direct communication with beneficiaries in relation to requesting them to submit required documentation in accordance with SOPs. 

7. Oversee the preparation of Data Processing reports on the receipt of documentation to time-of-service delivery, as well as regular data mining reports confirming MiMOSA, ATOMS is up-to-date and accurate; advise management on possible issues which need attention and suggest corrective actions. Report specifically to management on any problems encountered like denials of exit permits, the reasons for such denials and possible solutions.

8. Oversee pre-departure counselling on pre-embarkation procedures and special needs during travel (such as meals, medication, wheelchairs and medical conditions) as needed and identify and document verification prior to the distribution of travel documentation to departing individuals. Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed, including overseeing the coordination of escorts. 

9. In accordance with local practices and RMM guidelines and standards, and in close coordination with supervisors, oversee Movements team members as they identify and assign escorts to accompany vulnerable individuals. 

10. Oversee identity and document verification prior to the distribution of travel documentation to refugees, immigrants and migrants.

11. Liaise as needed with other teams and units in IOM and with external partners such as airport and government authorities, the US Embassy and United Nations High Commissioner for Refugees (UNHCR). 

12. Provide regular feedback on work being accomplished to the supervisor, and keep the supervisor informed of any issues that arise.

13. Train Movement Management and Data Processing team members as needed to efficiently and effectively manage their work, conduct quality assurance, and monitor and guide other staff members and activities. 

14. Undertake duty travel as required and delegated to participate in meetings, training courses and other programme activities.

15. Demonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct and relevant data protection rules.

16. Uphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Alert the supervisor or management of any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners.

17. Perform other related duties as assigned.

EDUCATION

• High school diploma with 7 years of work experience; or 

• Bachelor’s degree in Social Science, International Relations, Regional Studies, or a related field from an accredited academic institution with 5 years of relevant work experience. 

EXPERIENCE

• Prior Movement Operations, transportation-related and/or management experience is strongly preferred.

• Work experience in programs including movement operations component, particularly in resettlement programs.

• Demonstrated proficiency in IOM-RMM proprietary tools and systems.

• Travel agency experience, knowledge of Amadeus or other airline GDS.

• Experience with supervising multiple teams.

• Demonstrated proficiency in IOM-RMM proprietary tools and systems.

• Experience with handling issues in other countries in the region.

• Experience with handling complex cases and workflow.

• Experience with filling management level roles.

SKILLS

• Computer/software literate with good knowledge of Microsoft Office.

• Strong written and verbal communication skills and ability to effectively communicate with and lead a team.

• Strong interpersonal and communication skills.

• Attention to detail and ability to organise.

• Self-motivated, objective-driven, and able to use own initiative and work under pressure with minimum supervision.

• Skills in travel management - finding value for money travel solutions.

• Leadership skills. 

• Trouble-shooting skills.

  Languages 

• REQUIRED

• For this position, fluency in English is required (oral and written). 

• Oral and written fluency in () is required based on operational needs.  

  DESIRABLE

• Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

• Oral and written fluency of beneficiary’s languages () is an advantage. 

   

  Competencies[1]

• The incumbent is expected to demonstrate the following values and competencies:

  VALUES - All IOM staff members must abide by and demonstrate these five values:
   

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: Demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

• Courage: Demonstrates willingness to take a stand on issues of importance.

• Empathy: Shows compassion for others, makes people feel safe, respected, and fairly treated.
  
   CORE COMPETENCIES - Behavioral indicators – Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring, and motivational way.

  MANAGERIAL COMPETENCIES - Behavioral indicators – Level 2

• Leadership: Provides a clear sense of direction, leads by example, and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.

• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.

• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.

• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.

• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

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