Job Description

Project Context and Scope

The International Organization for Migration (IOM) is implementing the project “Enhance migration governance through evidence-based programming and strengthening capacities of authorities in Kosovo[1]” funded by The Swiss Confederation/State Secretariat for Migration (SEM). The overall objective of this project is to contribute to enhancing migration governance through an evidence-based and holistic approach and maximize migration potential to achieve sustainable development outcomes in Kosovo. In particular, the project will strengthen the capacities of authorities in Kosovo to enhance migration management by further developing skills, knowledge, and processes of relevant institutions, expanding migrant admission capacities, providing technical and logistical support, enhancing data collection in various areas, increasing awareness of people from Kosovo to prevent irregular migration, and increasing engagement with the diaspora.

The State Shelter for Victims of Trafficking in Pristina plays a crucial role in providing protection, rehabilitation, and reintegration services to local and foreign victims. Effective and continuous risk assessment is vital to ensure the safety, security, and individualized care of shelter residents. Based on international reports on trafficking in persons in Kosovo and following a request by the Ministry of Internal Affairs, the project will support the establishment of a continuous risk assessment and reassessment process for victims of trafficking accommodated in the state-run shelter. The development of formal SoPs and guidelines in line with national legislation and international standards will ensure the involvement of shelter staff and promote the application of protective measures that fully respect the personal freedom and rights of victims.
This Terms of Reference (ToR) outlines the scope, requirements, deliverables, and competencies expected of a Consultant/ Expert engaged to support the State Shelter for Victims of Trafficking in Pristina, Kosovo. The primary objective is to draft comprehensive Standard Operating Procedures (SOPs) for the continuous risk assessment of victims of trafficking, thereby strengthening the shelter’s operational capacity and ensuring the safety and well-being of its beneficiaries.

[1] All references to Kosovo should be understood for IOM to be in the context of United Nations Security Council resolution 1244 (1999).

Organizational Department / Unit to which the Consultant is contributing

Migration Management and Operations/ Enhance migration governance through evidence-based programming and strengthening capacities of authorities in Kosovo

Tangible and measurable outputs of the work assignment:

First Deliverable: Inception Report (methodology, work plan, stakeholder mapping)
Second Deliverable: Assessment Report (analysis of current risk assessment practices and gap analysis)
Third Deliverable: Draft SOPs for Continuous Risk Assessment
Fourth Deliverable: Stakeholder Consultation and Validation Workshop
Fifth Deliverable: Final SOPs (revised based on feedback) and Implementation Guidelines

Performance indicators for the evaluation of results

All deliverables submitted on time, meeting the specified quality standards.
SOPs are comprehensive, practical, and aligned with national and international best practices.
Effective collaboration with shelter staff and stakeholders demonstrated through feedback and workshop participation.
Positive evaluation of capacity building and knowledge transfer activities.
Documentation is clear, accurate, and actionable.

Other Requirements:

Accuracy: All outputs must be precise, evidence-based, and free of errors.
Compliance: Adherence to applicable legal, ethical, and organizational standards.
Research: Incorporation of up-to-date, relevant research and best practices in risk assessment for trafficking victims.
Timeliness: Strict observance of deadlines and prompt communication of any delays.
Collaboration: Active engagement with shelter staff, government officials, and partner organizations.

Education

Advanced university degree in Law, Social Sciences, Political Science, Psychology, Human Rights or related field.

Certificates related to specialised trainings; educational programmes related to migration and internal migration if applicable.

Experience

At least 7 years of professional experience in the field of human trafficking, protection, or victim support services.
Demonstrated legal background with proven experience in drafting, reviewing, and revising Standard Operating Procedures and operational guidelines.
Experience in developing SOPs and guidelines in coordination with multi-disciplinary and multi-institutional working groups.
Proven capacity to ensure SOPs and guidelines are compliant with national legislation and aligned with international legal frameworks and standards.
Experience in conducting legal and procedural needs assessments to inform the development of SOPs and guidelines.
Experience working with government agencies, NGOs, or international organizations.

Skills

Strong analytical and research skills.
Excellent writing, communication, and presentation abilities in English and Albanian.
Training and capacity-building experience.
Proficiency in planning and implementation.
High level of discretion, integrity, and sensitivity to vulnerable populations.

Languages

Proficiency in English and Albanian languages, both written and spoken.
Knowledge of Serbian language will be considered an advantage.

Travel required

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

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