Protection Team leader (Protection Case Management) (Open to Ugandan Nationals Only)

Females are highly encouraged to Apply. 

Generic responsibilities 

1. These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.
2. Management of project staff.
3. Implement plan of action for delegated portfolio of Protection from Violence projects (activities, budget and project documentation).
4. Day to day follow of progress in project implementation.
5. Ensure compliance with NRC policies Protection from Violence tools, handbooks, and guidelines.
6. Ensure that projects target beneficiaries most in need and explore and asses new and better ways to assist.
7. Promote and share ideas for technical improvement.
8. Prepare periodic progress reports and other documents.
9. Ensure capacity building of project staff and transfer key skills.
10. Liaison and collaborate with relevant local authorities and stakeholders
11. Promote the rights of refugees/asylum seekers in line with the advocacy strategy.

Specific responsibilities 

1. Provide overall technical oversite to respective protection officers across locations in Southwest and ensure streamlined delivery in the settlement and respective transit and reception centres in southwest.

2. Provide technical and programmatic leadership to the protection Team in respect to project activities and ensure prudent utilization of, and accountability for resources allocated to the project.

3. Support protection case management staff through the provision of technical support and guidance, including approval of case plans and sign-off on cash and in-kind assistance. 

4. Ensure that staff implement and respect best-practice and international standards in protection case management.

5. Understand and follow up on activities and assess progress of implementation, provide solutions and report issues when needed in line with delegated authority and approved implementation plans.

6. Oversee awareness raising activities and support the development of messaging.

7. Participate selection and management of implementing partners (community-based organisations and community committees).

8. Develop and maintain effective working relationships, including service as referral focal points, with relevant stakeholders including partner agencies, community leaders and service providers, and maintain up-to-date service map and agreed referral protocols with partnering agencies.

9. Oversee case management (including follow up on referrals and action plans) and support services provided to case management clients in line with NRC Protection Case Management guidelines and tools, including conducting intake and assessment, creating and implementing client-centred case plans, and following-up on case plans in a timely manner.

10. Provide psychosocial support to case management clients, as needed.

11. Regularly monitor and evaluate the quality of activities & security and protection policies being implemented.

12. Develop and maintain effective and Coordination and long-term relation with UNHCR and other actors, representing NRCs’ position in ensuring rights are protected.

13. Actively participate in site level Protection cluster working groups and share update with protection lead and MCC for meetings held at national level.

14. Ensure General management of the Reception and Transit Centers in South West accordingly

Please download the Protection from Violence Team leader JD.docx to learn more about the position

 Professional competencies 

These are skills, knowledge and experience that are important for effective performance. 

Professional competencies for this position

• Development Economics; Peace and Conflict Studies; or another relevant field

• Minimum Five years’ experience in protection implementation and management of protection programs in an international, national, humanitarian/human rights organization

• Experience from working with protection programming in a humanitarian/recovery context

• Previous experience from working in complex and volatile contexts

• Documented results related to the position’s responsibilities

• Knowledge about own leadership skills/profile 

• Fluency in English, both written and verbal. 

Context related skills, knowledge and experience: 

• Strong knowledge of the humanitarian context in Uganda in general, and the refugee response in Kampala and Southwest Uganda:  Kyaka, Rwamwanja, Nakivale, Kyangwali, and Oruchinga

• Knowledge of local languages desirable

• Experience with protection case management (general protection case management preferred, GBV or CP case management acceptable).

• Experience in conducting community outreach. 

• Documented skills in Programme/Project Management (formulation, implementation, programme cycles and reporting) and resource planning

• Experience from community-based approaches, cash-based interventions, community mobilization and engagement

• Proven skills and experience in successfully managing field teams, and able to train and manage teams for effective quality implementation (to listen, advise, support, solve conflicts, motivate, etc.)

• Experience from working with partnerships

• Solid computer skills, including MS Word, Outlook and Excel required

• Experience in establishing relationships and coordinating with government and traditional leaders

What we offer

• Duty station: South West Nakivale and Urban Kampala
• Contract: national contract, 12 months (extension possible, dependent on funding)
• Travel: Frequent travel to the project sites
• Salary/benefits: grade 6 on NRC’s national salary scale. 
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• Internal candidates only: To apply, log in with your official NRC email address or click on Opportunity Marketplace
• Application is online only; Qualified Ugandan Nationals only.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• We receive many applications for each vacant position, as a result only shortlisted candidates will be contacted.

Please Note:

1. NRC does not at any stage of the recruitment process request candidates to make payments of any kind. Further, NRC has not retained any agent to conduct recruitments on behalf of the organization.
2. NRC is committed to protecting staff and the people we serve within our programmes from exploitation and abuse and any kind of misconduct. NRC has specific policies, including our Code of Conduct, PSEA and Child Protection, which outlines the expected behavior and the responsibility of all staff, beneficiaries, Suppliers, consultants and other stakeholders and has Zero Tolerance towards any breach. Any candidate offered a job with NRC will be expected to sign NRC’s organizational Policies and Code of Conduct as part of their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.
3. NRC is an Equal Opportunity Employer.
4. NRC is committed to a diverse workforce through Diversity Equity and Inclusion; therefore, Qualified Female Candidates, Refugees and Persons with Disability are encouraged to apply.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian Organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

NRC’s programme in Uganda has a community-based approach and uses protection analysis to inform the response and target the most vulnerable refugees and host communities. The programme is multisector and anchored mainly on market-based interventions, with expertise in education, protection, livelihood and food security (LFS), water, sanitation and hygiene (WASH) promotion, shelter and information, counselling and legal assistance (ICLA). NRC is present in all larger refugee hosting districts. Scaling up our activities with the hard-to-reach populations is our priority, resulting in an integrated urban programme, among other activities. 

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• Do demanding and professional work, often in challenging contexts.
• Join a work culture that empowers every employee to share ideas and take responsibility.
• Be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC