Syria – Rural Damascus

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunities for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC Syria

DRC has been actively operating in Syria since 2008 mainly supporting refugees. In June 2012, DRC was authorized by the Syrian Ministry of Foreign Affairs (MoFA) to expand its humanitarian efforts and provide assistance to IDPs and the vulnerable resident population countrywide. Since then, DRC activities have been focused on NFI distributions, Shelter, WASH, Protection, Education, Livelihoods, and Mine Risk Education in six Governorates (Damascus, Rural Damascus, Dara'a, Aleppo, Hama, and Homs). While Protection/community service activities are provided to beneficiaries throughout our Community Centers.

Responsibilities:

• Welcome visitors and beneficiaries, provide guidance, and deliver accurate information about services.
• Answer and transfer phone calls promptly and professionally, and record messages when necessary.
• Manage appointment bookings and follow up on schedules.
• Receive and distribute incoming mail and prepare outgoing correspondence.
• Register visitor information and update records accurately.
• Handle inquiries and complaints by providing initial solutions and escalating issues to the relevant department.
• Ensure the reception area is clean and organized and that informational materials are available.
• Collaborate with logistics and protection teams to support smooth operations.

Experience and technical skills:

• At least one year of experience in a similar role (preferably in NGOs or community-based organizations).
• Technical Skills: Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Soft Skills: Strong communication and interpersonal skills; ability to multitask and work under pressure.

Education:

• A bachelor’s degree is preferred in one of the following fields: humanities, psychology, sociology, management, or a related field.

Languages:

• English (basic knowledge)
• Arabic (native)

In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

We offer:

Contract length: 7 Months

Level: Casual worker

Location: Syria – Rural Damascus

Expected Start date: ASAP

Application process:

Interested? Then apply for this position here: Casual Worker - Registration - Application Form

Or view the advert on DRC’s homepage here: Casual Worker - Registration

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV-only applications will not be considered.

Applications close: 23 Dec 2025

Need further information?

For further information about the Danish Refugee Council, please consult our website www.drc.org