UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, Health 

Polio eradication remains one of UNICEF’s highest organizational priorities. Together with its Global Polio Eradication Initiative (GPEI) partners, UNICEF has generated a considerable body of knowledge, tools, and resources that must be effectively shared with internal and external audiences through its knowledge management platforms. In addition, colleagues working in Social and Behaviour Change (SBC) for polio in outbreak and endemic countries must continuously capture and disseminate lessons learned and best practices related to innovative approaches and successful responses to everyday challenges to improve programme effectiveness.

The HQ Polio SBC Knowledge Management (KM) Strategy, developed in 2020, aims to build an enabling environment where colleagues across country offices, regional offices, and headquarters can learn from and support one another in addressing complex social barriers to reach every child with the polio vaccine.

How can you make a difference? 

The Polio SBC team seeks an experienced Knowledge Management Consultant to continue implementing this strategy. The Consultant will lead activities related to identifying, organizing, capturing, and sharing critical information to advance technical SBC practice and provide colleagues with timely, relevant, and practical tools. Under the supervision of the Digital Communications Manager, the Consultant will strengthen the implementation of the HQ Polio SBC Knowledge Management Strategy by ensuring that:

1. Activities meet the knowledge generation and sharing needs of Polio SBC colleagues at HQ, regional, and country levels.
2. The strategy remains aligned with UNICEF’s Global Knowledge Management Strategy.
3. Activities leverage new approaches and tools available within UNICEF, while fostering collaboration and exchange with KM and SBC colleagues across the organization.

Scope of Work:

1. Supporting the organization of knowledge sharing and capacity building initiatives on Polio SBC Knowledge Management (KM) among Polio SBC NYHQ, ROs, COs, Partners, and Donors:

• Quarterly Global Polio SBC Newsletter: Coordinate with regional and country offices to gather content, facilitate translations, design, create, and disseminate the Global Polio SBC Newsletter quarterly (March, June, September, December).
• Facilitation of Webinar Sessions: Organize and host four (4) webinars to facilitate discussions on country-specific approaches, global challenges, emerging issues, and innovative tools impacting the Polio SBC programme. Webinar topics will be selected from the following list, in consultation with the supervisor and team:

2. Management of UNICEF Polio SBC Online Platforms:

• Oversee the operation of UNICEF Polio SBC SharePoint sites and the public-facing knowledge platform (www.poliokit.org).
• Curate and upload new content/resources weekly and update the homepage monthly to reflect key SBC themes and emerging issues.
• Ensure all online platforms are up to date, user-friendly, and aligned with UNICEF’s branding and accessibility standards.

3. Monitoring and Evaluation of Polio SBC Knowledge Management Activities:

• Mid-Year 2026 KM M&E Report: Collect data from all KM activities (Newsletters, Webinars, Poliokit.org, DCE Newsletter) to evaluate reach and impact.
• End-Year 2026 KM M&E Report: Produce a comprehensive end-of-year KM M&E report and presentation of results.

4. Capturing and Documenting Internal Knowledge

• Produce two (2) knowledge products from actively supported country or regional offices to document internal experiences and best practices. Example formats include: case studies, lessons learned, technical guides, infographics, videos, fact sheets, blogs, or articles.
• Integrate the produced knowledge products into quarterly newsletters and/or publish them on PolioKit.

5. Digital Community Engagement (DCE) Newsletter and Knowledge Sharing

• Develop and disseminate the Monthly DCE Newsletter in coordination with DCE team members, regional and country offices. Design, produce, and distribute twelve (12) monthly newsletters to internal stakeholders and partners. Track engagement metrics, including open and click-through rates, to assess performance and relevance.

Please provide your financial proposal to the below reflected deliverables.

Supporting the organization of knowledge sharing and capacity building initiatives on Knowledge Management (KM) among Polio SBC NYHQ, ROs, COs, Partners, and Donors

1. Development and Dissemination of Quarterly Global Polio SBC Newsletter (4 newsletters): Coordinate with regional and country offices to gather content, facilitate translations, design, create and disseminate the Global Polio SBC Newsletter on a quarterly basis (March, June, September, December)
2. Creation of KM Tools Presentations (2 presentations): Develop two comprehensive presentations providing guidance on effective use of KM tools for SBC teams in ROs and COs. The tools to be covered include Microsoft SharePoint, Slack, Confluence, Google Workspace, Trello, and Zoom. Ensure suitability for both online and offline training.
3. Facilitation of Webinar Sessions (5 webinars): Feb 2026, Apr 2026, Jun 2026, Sep 2026, Dec 2026 Organize and host six webinar sessions to facilitate discussions on country-specific approaches, global challenges, emerging issues, and new global methods/tools impacting the Polio SBC program. The webinar topics will be picked up from the list below in consultation with the supervisor and the team.
   1) Implementing Behavior Change Strategies in Polio Eradication, 2) Understanding and Overcoming Vaccine Hesitancy, 3) Leveraging Community Engagement in SBC, 4) The Role of Communication in SBC, 5) Effective Use of KM Tools in SBC, 6) Monitoring and Evaluating SBC Programs, 7) Addressing Misinformation and Rumors in Health Campaigns, 8) Designing SBC Messages that Resonate, 9) Innovation in SBC: Emerging Trends and Tools, 10) Case Studies of Successful SBC Campaigns. Or topic can be changed according to changing needs of Polio SBC team in accordance with epidemiology of the Polio Virus in both the outbreak and endemic countries.
4. Management of UNICEF Polio SBC Online Platforms (updated weekly): Oversee the operation of the UNICEF Polio SBC SharePoint sites and public-facing knowledge platform (www.poliokit.org); weekly curate and add new content/resources; update homepage monthly addressing essential SBC work themes and emerging issues. Weekly update the website.

Provide regular monitoring and evaluation updates on the impact and reach of Knowledge Management activities.

5. Yearly 2026 Knowledge Management M&E Report: Collect data from main KM activities (Newsletters, Webinars, Poliokit.org) to evaluate their reach and impact; generate an end of year KM M&E report and presentation of the results (by 15 December 2026).
6. Mid Year 2026 Knowledge Management M&E Report:  Collect data from main KM activities (Newsletters, Webinars, Poliokit) to evaluate their reach and impact; generate a mid year KM M&E report and presentation of the results (by June 2026)

Contribute to capturing internal knowledge on UNICEF Polio SBC programmes through documentation of experiences, in collaboration with other sections and country offices. 

7. Capturing and Documenting Internal Knowledge (4 KM products):  Produce four (4) knowledge products from an actively supported country or regional office, and include these in the quarterly Newsletters and/or publish them on PolioKit (Example products: Case Studies, Best Practices, Lessons Learned, Technical Guides Infographics, Videos, Fact Sheets, Blogs or Articles) -  2 products by June 2026 and 2 products by Dec 2026
8. Capturing and documenting Internal Knowledge (2 documentations):  Document two (2) SBC related global, regional, or country events for knowledge sharing purposes and advocacy of SBC work for polio eradication - 1 by Jun 2026 and 1 by Dec 2026

Minimum Qualifications, Experience, Knowledge/Expertise/Skills required

Education:

• A first university degree in knowledge management, organizational learning, international development, public health, international affairs, or another relevant discipline.

Experience:

• A minimum of two (2) years of progressively responsible and relevant work experience and demonstrated understanding of knowledge management principles and capacity to deliver knowledge management and/or organizational learning activities.
• Experience working in health emergencies is highly desirable.
• Demonstrated experience in designing, implementing and editing SharePoint sites and websites for development-specific subjects and assets.
• Experience in developing and organizing capacity-building activities/events/projects would be an asset.
• Demonstrated experience in documenting cases/experiences/lessons learned is required.
• Ability to link content development and engagement strategies that facilitate timely, useful delivery of information through knowledge platforms and activities.
• Excellent facilitation, program/activity management, written and oral communication skills.
• Understanding of UNICEF systems and procedures and adherence to UNICEF’s values and ethical standards is an asset.
• Working experience within UNICEF or other UN entities would be an asset.

Language:

• Fluency in English and French are required. Knowledge of another official UN language is an asset.

For every Child, you demonstrate… 

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). 

To view our competency framework, please visit  here. 

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. AtIn UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.