Description

Position Title: Cross-Site Mental Health Program Manager

Position Classification: Regular, Exempt, Full-Time (40 hrs/week)

Reports to: Cross-Site Mental Health Officer

Location: Employees in this role can work from our Boston, MA office, remotely within the U.S., or a hybrid of these two options. This role requires working Eastern Time zone hours. This role also requires approximately 50% domestic and international travel.

Position Overview:

The Partners In Health (PIH) Cross-Site Mental Health Program Manager will drive programmatic, coordination and administrative processes for PIH’s global mental health team, which collaborates with 11 care delivery sites to strengthen mental health care delivery. The Manager will also lead the Cross-Site Mental Health Learning Collaborative and manage communications within PIH and with external partners. This role requires regular, frequent travel to PIH global sites, particularly in sub-Saharan Africa.

The qualified candidate has experience in multi-country program coordination and management, a background in global mental health or a related field, and experience living or working in resource-limited settings with culturally diverse colleagues and partners. Candidates should demonstrate familiarity with monitoring, evaluation, and implementation science principles. Success requires excellent organizational and communication skills, the ability to manage multiple priorities in a dynamic environment, and flexibility in adapting to changing circumstances.

Responsibilities:

Cross-site Collaboration (45%)

• Lead biweekly Cross-Site Mental Health Learning Collaborative sessions (content, logistics, speakers, interpretation, technical support).
• Coordinate internal and external initiatives for the Cross-Site Mental Health team, care delivery site teams, other PIH teams and external partners, including meetings, agendas, note taking, and follow-up.
• Plan and coordinate virtual and in-person cross-site workshops, conferences, and capacity-building activities, ensuring dissemination of resources and knowledge across sites.
• Facilitate collaboration, communication, and knowledge exchange across PIH platforms (Microsoft Outlook and Teams, WhatsApp), including maintaining an online resource library and engaging with external stakeholders.

Administration (30%)

• Manage team administrative processes, including the team calendar, meeting scheduling, expense reports, IT and procurement logistics.
• Oversee travel and logistics coordination for PIH colleagues and partners attending workshops, conferences, and cross-site events.
• Oversee contracting, onboarding, IT and logistic support for consultants, volunteers, and partners

Program Management (25%)

• Support mental health program management across care delivery sites, including workplan development and management, deliverable tracking, and collaboration with health information systems and quality improvement advisors to develop and manage routine mental health key performance indicators, data analysis, visualization, and reporting.
• Coordinate and support cross-site training and curriculum development initiatives as needed.
• Collaborate with site-based and coordination site teams to create newsletters, reports, blog posts, advocacy materials, and presentations on PIH mental health work, for internal and external audiences.
• Supervise and manage cross-site and site-based interns and volunteers as needed, including coaching and mentorship.

Qualifications:

Required Experience and Education

• Bachelor's or master's degree in global mental health, global health, public health, psychology, social work, or related field, and/or 1-3 years of experience in similar roles or industry, including multi-country program support and coordination; experience in resource-limited settings strongly preferred.
• 5-8 years of relevant work experience can be substituted for educational experience

Skills

• Required:

o Strong writing and communication skills, with experience drafting reports, presentations, newsletters, and academic publications.

o Excellent organizational skills and attention to detail; proven ability to manage multiple priorities in dynamic environments.

o Strong computer and technical software skills for project management, including MS Office Suite and Zoom collaboration platforms.

o Fluency in English

o Ability to collaborate effectively across cultures and disciplines, with strong interpersonal skills.

o Able to travel domestically and internationally, including international travel to remote or hard to access locations with limited infrastructure.

• Preferred:

o Familiarity with quantitative or qualitative data analysis and visualization using tools such as R, Stata, Dedoose, MS Excel and Power BI.

o Experience with communications or design platforms such as Canva, ArcGIS/StoryMaps, MailChimp, Adobe Creative Cloud.

o Fluency or proficiency in Spanish, French, or Creole.

Core Values and Competencies

• Demonstrates the organization’s core values of: Commitment, Humility, Integrity and Pragmatic Solidarity/Accompaniment
• Accountability – Able to accept responsibility for one's actions, outcomes, and those of their team.
• Achieving results – Able to design and conduct work with clarity and integrity: to set realistic targets for themselves and others, ensure availability of resources, monitor progress and performance, accomplish meaningful outcomes, evaluate achievements, and integrate lessons learned.
• Adaptability – Able to adapt to change, to balance multiple demands, consider new approaches, and persist towards solutions in changing circumstances.
• Teamwork – Able to work well with others to achieve common goals. Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and country.

Organizational Profile

Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems.

As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement.

Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.

Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Any offer of employment is contingent upon the successful completion of applicable background checks.

Pay and Benefits

The expected starting salary range for new hires in this position is between $70,000-$75,000 per year and may vary depending on multiple individualized factors, including market for the position, job-related knowledge, skills, and experience. The position belongs to a class of roles that have a salary range between $70,000-$95,000/year. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan with automatic employer contribution, as well as participate in organization-sponsored medical, dental, vision, short-term and long-term disability

insurance, and basic life insurance plans for the employee and the employee’s eligible dependents. PIH offers professional development and home office reimbursements as well as a flexible paid time off policy with no maximum, generous holiday time, summer and winter breaks, and a sabbatical leave policy.

Partners In Health will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact: [email protected]