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Consultant: Providing compliance with APP requirements and enhancing access to safe reporting mechanisms, UNICEF RRO in Warsaw, Poland(pending finalization of the Host Country Agreement this consultancy-from 01.12.2025 till 15.12.2026) 242 working days
United Nations Children's Fund (UNICEF)
Consultant Consultancy
Closing soon: 31 Oct 2025
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Posted 13 hours ago
Job Description

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture., coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to support

Since the escalation of the war in Ukraine in February 2022, millions of people have fled the country, seeking safety across Europe. Poland has remained the primary destination, hosting the largest number of refugees, most of whom are women and children. As of mid-2025, the situation remains fluid, with many families continuing to face challenges related to integration, access to services, and long-term stability. The risks of trafficking, exploitation, and social exclusion remain especially acute for vulnerable groups, including unaccompanied and separated children. In response, UNICEF and its partners have maintained a strong focus on the dissemination of critical information, protective messaging, and alerts to help safeguard affected populations.

As part of its accountability to affected population, UNICEF Refuge Response Office aims to improve access to trustworthy and actionable information for refugees, fostering positive behaviors, and promoting active participation of refugees in decisions that affect their lives. These efforts are also geared toward ensuring that affected communities can safely express concerns and receive timely responses, while service providers are equipped to address the changing needs of the populations they support. Enhancing access to information and enabling refugees to safely express their views and opinions supports building social cohesion, strengthening inclusion, and addressing stigma and discrimination in host communities. 

At UNICEF, we place people – men, women, families, children, adolescents – at the center of our work. To make sure our
work is truly people-centered, we are committed to embedding Accountability to Affected Populations (AAP) in everything
we do and ensure the needs and interests of the people we serve at the center of our porgrammes and interventions
bringing the most appropriate and relevant outcomes for them, that are informed by their needs and their views, while
preserving their rights and dignity and increasing their resilience to face situations of vulnerability and crisis.
To support these goals, the UNICEF Refugee Response Office in Poland continues to work with government and nongovernment
partners to ensure a coordinated approach to providing relevant access to information for refugee population
and enabling their access to safe reporting channels through content generation and management of different platforms,
enhancing the reach of key messages, and ensure that partners are aligned in their communication and engagement
strategies.

How can you make a difference? 

Scope of Work:

Under the overall supervision of the Programme Coordinator and in close collaboration with all UNICEF programmes and sectoral teams involved in the refugee response, the consultant will support the UNICEF Refugee Response Office in Poland for enhancing the Accountability to Affected Population efforts through leading content generation, management, and dissemination efforts across digital and offline platforms, managing projects and interventions that enhance and amplify voice of refugees, ensuring child friendly and safe reporting mechanisms for refugee children and adolescents. This role includes ensuring that all information products, key messages, and communication materials are timely, contextually relevant, aligned with UNICEF standards, and coherent across programmes and partners. The consultant will take on a lead coordination role for two critical initiatives under the Accountability to Affected Populations (AAP) framework. The first is focused on the design and piloting of a child-friendly feedback mechanism grounded in human-centered design principles; the second targets adolescent engagement and outreach through frontline worker capacity-building. Both projects aim to strengthen UNICEF’s ability to receive, process, and act upon feedback from children and adolescents, particularly those from refugee backgrounds, while also supporting social inclusion and participation.

Major Duties and Responsibilities:
  • Manage daily operations of UNICEF-supported digital platforms, ensuring timely publication of accurate and context appropriate content.
  • Coordinate content development across programmes and partners to maintain coherence, consistency, and alignment with UNICEF standards.
  • Work closely with designers, copywriters, and creative agencies to adapt and localize messaging for diverse Ukrainian refugee audiences in Poland.
  • Edit and refine content, IEC materials, messaging banks, and social media assets for various dissemination channels(digital, print, audiovisual).
  • Oversee the development and rollout of a child-friendly feedback mechanism, ensuring alignment with human centered design principles, child safeguarding, and AAP standards.
  • Coordinate with contractors and implementing partners involved in the feedback mechanism project, ensuring timely delivery of quality outputs and effective stakeholder communication.
  • Lead coordination of the adolescent outreach initiative, including planning and supervising consultations with adolescents, development of outreach strategies, and training of frontline workers.
  • Supervise the contractor responsible for social listening activities, ensuring timely data collection, accurate trend analysis, and actionable recommendations for program teams.
  • Regularly monitor project timelines and deliverables, flag bottlenecks, and provide strategic inputs to ensure integration of findings into UNICEF’s community engagement and service delivery efforts.
  • Serve as the primary communication link between UNICEF and external vendors for both HCD initiatives, facilitating smooth coordination and issue resolution.

Milestones/Deliverables:

Deliverable 1 (20 working days)
Content Management and Coordination
- Editorial calendar for 2026 developed and validated.
- Ongoing content updates on Spilno platform and social media

Implementation of Adolescent Outreach Initiative
- Adolescent outreach initiative finalized and delivered (consultations, training, documentation)

Deliverable 2 
Supervision of Social Listening and Use of Community Insights (10 working days)
- Feedback mechanism (HCD-based) enters final piloting stage

Community Engagement and AAPIntegration (10 working days)
- IEC material package prepared for Q1 2026

Oversight of Child-Friendly Feedback Mechanism
- The feedback mechanism completed, and handover package prepared (toolkit, SOPs, lessons learned) (10 working days)
- Oversight begins on feedback mechanism integration

Implementation of Adolescent Outreach Initiative (8 working days)
- Post-outreach follow-up: insights shared with programme teams, youth feedback summary submitted

Deliverable 3
Content Management and Coordination (11 working days)
- Updated IEC materials for spring campaigns

Supervision of Social Listening and Use of Community Insights (every first week of each month)
- Trend reports from social listening analyzed and submitted

Content Management and Coordination (21 working days))
- Continued oversight of social listening contractor + monthly insights
- IEC materials developed for summer campaigns

Deliverable 4
Implementation of Adolescent Outreach Initiative (9 working days)
- Mid-term assessment of adolescent outreach outcomes and partner responsiveness

Oversight of Child-Friendly Feedback Mechanism (10 working days)
- Feedback mechanism usage data analyzed and shared

Content Management and Coordination (12 working days)
- Continued oversight of social listening contractor + monthly insights
- IEC materials developed for summer campaigns

Deliverable 5
Implementation of Adolescent Outreach Initiative (9 working days)
- End of adolescent outreach follow-up period: integration report submitted

Content Management and Coordination (18 working days)
- Mid-year summary of digital engagement statistics + recommendations
- Coordination with content teams for autumn campaign prep

Supervision of Social Listening and Use of Community Insights (9 working days)
-Social listening trend summaries submitted

Deliverable 6
Oversight of Child-Friendly Feedback Mechanism (27 working days))
- Oversight continues on the use of the feedback mechanism: review of response mechanisms, issue logs

Content Management and Coordination (27 working days)
- IEC materials finalized for Q4

Social media engagement and audience analysis report

Deliverable 7
Supervision of Social Listening and Use of Community Insights (10 working days)
- Final social listening contractor deliverables reviewed and closed

Content Management and Coordination (8 working days)
- Campaign preparation support for end-of-year messaging
- Consolidation of IEC/Spilno assets and content archive begins

Reporting and Documentation (10 working days)
- Final report compiling all SBC digital activities, assets, performance summaries, and lessons learned
- Complete handover package (editable assets, partner list, feedback system files)
-All SBC and health documents that require retention are uploaded on the RRO exit SharePoint site.

To qualify as an advocate for every child you will have… 

Minimum requirements:

  • Education: Masters in Public Policy, Economics, International Development or related.
  • Work Experience: At least 5 years of relevant work experience in development and managing content.
  • Skills: 
    - Excellent writing, planning and summarizing skills, with proven ability to work independently.
    - Extended experience in copywriting, digital content management.
    - Experience in managing social media platforms and groups
  • Language Requirements: Fluency in verbal and written Ukrainian, working knowledge of English.

Desirables:

  • Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts. 

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:  

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable male applicants are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

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