Protection Officer – Case Management

(Turbah)

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 6500 staff. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

About the role

Overall purpose of the role:

Under the supervision of the Protection Team Leader, the Protection Officer (Social Worker) is responsible for the delivery of timely, high-quality, and effective protection case management (CM) services in DRC Community Centers and as per request in other locations, including protection assessment, case planning, service mapping, internal and external referrals to relevant services, and delivery of Cash for Protection / Individual Protection Assistance (IPA). The Protection Officer is also responsible to provide technical support to DRC Protection Assistance on complex cases and ensure that tasks are completed as per the agreed workplans.

Responsibilities:

Case management service provision

• Provide protection CM services in compliance with DRC SOPs and international guidelines and standards, including assessment of protection risks, development and implementation of case plan, follow-up, and case closure;
• Refer cases to internal and external services based on needs and upon consent, in line with Protection Sector Minimum Standards on Referrals and DRC Referral SOPs, ensuring to fill the necessary forms and the referrals tracking sheet;
• In collaboration with the TL, work closely with the other organizations to ensure smooth referral and monitoring of required follow-up actions;
• Provide Psychological First Aid (PFA) to individual in distress;
• Fill CM forms and CM tracking sheet, ensuring confidentiality, accuracy and timeliness under the supervision of the Protection Team Leader;
• Provide awareness sessions to the individuals at risk and their family members whenever needed;
• Provide technical support to Protection Assistants on complex cases;
• Support the Protection Team Leader in conducting weekly supervision meetings with the Case Management team to ensure adherence to standards of care and DRC Case Management SoPs as well as quality case management services;
• Support the team leader in following up with Protection Assistants to ensure work is completed on time and in line with the target and budget plan;
• Support the TL in supervising the timely identification and assessment of individuals by the protection assistants and in guiding them as appropriate;
• Ensure that all CM tools are filled correctly, and all cases files are archived in hard and soft copies;
• Identifying needs for stationery and case management material and raise it to the TL;
• Act as Case Management Team Focal point for Protection Team Leader and Protection Manager.

Cash for Protection

• Identify cases in need of cash for protection to mitigate protection risks and fill the necessary form to request the assistance;
• Record all cases assisted in the Cash for Protection tracking sheet, ensuring confidentiality, accuracy and timeliness under the supervision of the Protection Team Leader;
• Provide technical support to Protection Assistants in filling IPA request form in line with the CM action plans;
• Monitor the adherence of the CM team to the workplan developed by the Protection Team Leader in order to achieve set targets and spend IPA budget within the program period;
• After provision of cash for protection ensure a proper follow up on the use of the assistance and conduct Outcome Monitoring survey to assess the extent to which the assistance has supported in achieving a protection outcome.

Monitoring and reporting

• Produce and submit weekly reports and updated databases/tracking sheets to the Protection Team Leader;
• Provide inputs for monthly and quarterly reports to the Protection Team Leader;
• Accurately update the CM, IPA and Referral tracking sheets, ensuing adherence to data protection protocols;
• Maintain complete, accurate, and confidential case files to document client interactions and interventions using DRC tools, ensuring adherence to data protection protocols;
• Support the MEAL team in the implementation of monitoring and evaluation tools and report on issues in the implementation of the program to the TL;
• Follow up with Protection Assistants to ensure all paperwork is properly filed in adherence with data protection and DRC protocols;
• Provide Protection TL and PM feedback on implementation of the program and any gaps or struggles faced.

Coordination and representation

• Collaborate with other DRC sectors and NGOs to ensure a coordinated and collaborative response to the provision of services and assistance for those benefiting from case management;
• Develop and maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers;
• Advocate for the needs of vulnerable individuals both internally and through coordination mechanisms through evidence-based advocacy;
• Oversee and ensure the maintenance of an up-to-date service mapping of the service providers operating in the area and ensure that staff are informed about the available services.

Other

• Any other duties relating to the nature of the job as directed by the Team Leader or Protection Manager;
• Maintain positive work relationship within the team, and promote team-building efforts in coordination with the Protection Team Leader;
• Must adhere to DRC’s mission, values, code of conduct including respect for the principles of neutrality, do no harm and non-discrimination; and ensure Assistants adherence to these missions, values, codes and principles;
• Must treat all partners and beneficiaries with dignity and respect;
• Participate in training and coaching as required on case management process, the relevant SOPs and the data filing and storing procedures.

Experience and technical competencies:

• At least 3 years of experience in provision of CM services;
• At least 1 year experiencing supervising staff;
• Ability to provide technical support, trainings and supervision to assistants;
• Ability to maintain confidentiality, respect, non-discrimination and safety of clients at all times;
• Strong written and oral communication skills, effective in representation and liaison with external parties;
• Strong ability to organize work, meet deadlines, maintain composure, work independently and prioritize work under pressure, coordinate multiple tasks and maintain attention to detail;
• Excellent interpersonal and problem-solving skills, creativity and flexibility;
• Flexibility in working overtime when needed;
• Computer literacy (Microsoft Word and Excel);
• Willing to collaborate with and support people from different ethnic groups and different religions;
• Demonstrated interest in humanitarian work and supporting people effected by conflict.

Education:

Essential qualification :

Bachelor/Degree in Social work, counseling, psychology, or closely related field; proven field experience can be accepted in lieu.

Languages:

• Arabic - Fluent, reading and writing
• English - Advacne

Key stakeholders:

• Protection Staff Members
• Community members
• I/NGOs and government service providers

All DRC roles require the post-holder to master DRC’s core competencies:

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.
• Collaborating: Involving relevant parties and encouraging feedback.
• Taking the lead: Taking ownership and initiative while aiming for innovation.
• Communicating: Listening and speaking effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We Offer.

Contract length: December 31, 2026

Position Band: This position will be placed in the Management (H2) band. Reports to the Protection Manager.

Start date: ASAP

Duty station: Turbah

Salary and conditions will be in accordance with Danish Refugee Council’s National Terms of Employment.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: October 22nd, 2025, recruitment process is planned to start in maximum 2 weeks after the closing date.

For further information about the Danish Refugee Council, please consult our website drc.ngo.