The Position:

The ICT Associate implements ICT policies and standards, provides ICT and administrative support services and daily technical support to staff and will report to the International Operations Manager. 

How you can make a difference:

UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies. 

In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards and who will defend them courageously and with full conviction.

UNFPA is seeking candidates who transform, inspire, and deliver high-impact and sustained results and ensure effective external relations, communications, and partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results.
 

Job Purpose:

You will support the management of the organisation’s resources, implementing ICT standards and applications, and manage data, information and workflow. You will provide ICT and administrative support services and daily technical support to CO staff.

You would be responsible for:

• Supporting the implementation of ICT management systems and strategies; complying with corporate information technology standards for the CO, including providing input to mapping of processes, alignment with standard operating procedures and managing contract negotiations and vendor management;
• Supporting the use of Enterprise Resource Planning software for improved business results and client services; ensuring effective functioning of CO hardware and software packages, including assisting with routine repairs, application management, maintaining supplies inventory; monitoring of server traffic and performance; provision of support in backing up and restoring files, and virus prevention;
• Ensuring ICT security through control of administrative rights to prevent the loading of unauthorised software; ensuring that desktop, laptop and server passwords and related policies are in line with established corporate standards;
• Supporting networks administration, including the establishment of offsite backup, back up logs and restoration procedures; trouble-shooting network problems and responding to user needs regarding network access;
• Providing administrative support by ensuring the establishment and maintenance of CO databases and providing orientation and coaching to staff; 
• Assisting in the facilitation of knowledge management; participating in knowledge networks (e.g. Docushare); overseeing development and maintenance of a library of ICT related reference materials; research and retrieval of data from internal and external sources; preparation of statistical reports as required;
• Participating in interagency working groups to ensure UNFPA’s issues and concerns are represented, and to leverage best practice.

Qualifications and Experience: 

Education:  

Completed Secondary Level Education required. University Degree in Computer Science desirable.

Knowledge and Experience: 

• Relevant certifications in hardware and software management and application including Microsoft Certified Professional (MCP); 
• 7 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications;
• Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP; 
• Some experience in client support, such as, a Help Desk or User Support Unit; 
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.

Languages: 

Fluency in both written and spoken English and Arabic  

Required Competencies: 

Values:

• Exemplifying integrity, 
• Demonstrating commitment to UNFPA and the UN system, 
• Embracing cultural diversity, 
• Embracing change

Core Competencies: 

• Achieving results,
• Being accountable,
• Developing and applying professional expertise/business acumen,
• Thinking analytically and strategically,
• Working in teams/managing ourselves and our relationships,

Functional Competencies:

• Managing the organisation’s resources
• Developing ICT standards and applications
• Managing data, information and work flow

Compensation and Benefits:

This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable.

UNFPA Work Environment:

UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more.
 

Disclaimer:

Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements. 

UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts. 

Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.