DEADLINE FOR APPLICATIONS
10 October 2025-23:59-GMT-06:00 Central Standard Time (El Salvador)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
Responsabilidades del puesto:
El CFM (Complaint and Feedback Mechanism) operador debe atender las solicitudes de información, sugerencias o reclamos de las personas a las que asistimos y a otras personas que soliciten información a través de nuestros canales de comunicación establecidos (Línea gratuita, WhatsApp y SMS).
Debe manejar la plataforma CFM, en específico, el módulo de ingreso de mensajes y/o casos.
En el caso de preguntas frecuentes, debe completar el módulo de ingresos de mensajes y debe dar respuesta a las solicitudes de información, sugerencias o reclamos de los casos con los que se cuente con una respuesta inmediata.
Periódicamente debe conducir encuestas de satisfacción del proceso de gestión y resolución de los casos dirigidos a las poblaciones asistidas que hayan utilizado el CFM.
Apoyo a las actividades regulares de M&E.
Guardar la confidencialidad de los mensajes recibidos al operar el sistema de quejas y retroalimentación.
Aptitudes y competencias:
Comunicación: se adapta fácilmente al lenguaje de las diferentes personas que se asisten, para facilitar una comunicación transparente y clara. Además, debe ser una persona sumamente sensible ante casos relacionados con género, protección, acoso, abuso de autoridad y/o explotación sexual.
Ética y Valores: se asegura que las regulaciones, procedimientos y políticas del PMA son aplicadas en el marco de sus funciones, y, por tanto, todos los casos que se reciban a través de los diferentes canales del CFM, deben ser abordados con total confidencialidad.
Orientación al servicio de las poblaciones a las que asistimos: se asegura que entiende la información que es suministrada por las poblaciones a las que asistimos, tratándoles con respecto y dando a conocer que es un espacio de confidencialidad.
Trabajo en Equipo: se esfuerza para asegurar que sus funciones y las de la unidad se desarrollen de la mejor manera posible.
Comportamiento/Flexibilidad: capacidad de adaptarse a los cambios de prioridades. Alienta a los demás durante los tiempos de incertidumbre.
Relaciones Personales: utiliza la diplomacia y el tacto para encontrar soluciones consensuadas cuando hay situaciones de conflicto de intereses.
Iniciativa: propone métodos innovadores para mejor el trabajo. Proactivamente identifica problemas e implementa medidas para su solución.
Manejo del Estrés: desarrolla estrategias para responder rápidamente a situaciones de mucha presión. Es sistemático para organizar información compleja para usar en el futuro.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
Once your profile is completed, please apply, and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
