Background and Unit Summary:

Human Resources Client Services is seeking to hire well-organized, proactive, and motivated individual to provide analytical support to the HR Africa Region Client Services team (HRDC1) based in HQ supporting client managers and staff in AFW region. The HR Analyst will provide high-level analytical support to the HR Managers/HR Business Partners and carry out periodic and project work aimed at improving the services of the teams in the following HR related areas: career development, performance and talent management, compensation, benefits, global mobility framework, and other HR related issues in a prompt manner.

The ideal candidate for this role must possess not only the requisite technical expertise but also demonstrate qualities that reflect the collaborative and dynamic nature of the team and office environment. The position demands a high level of client orientation, exceptional interpersonal and organizational skills, attention to detail, and strong analytical and problem-solving capabilities. As an HR Analyst, the individual will support various teams in delivering a broad range of HR-related services to managers and staff, operating with a high degree of independence and initiative.

Duties and Accountabilities:

• Develop an understanding of the rationale underlying HR strategy and HR policies to guide staff and management in the interpretation of such policies & procedures; and to effectively support the HRBPs/HR Manager in delivering services and products.

• Support the implementation of annual HR Programs and deliverables including Workforce Planning Exercises, Integrated Talent and Performance Reviews, Career Development, and Mobility Framework-related staff rotations and internal recruitment, in collaboration with HR Business Partner(s).

• Use the existing HR information systems, conduct general research and analysis to provide information regarding staffing trends, and prepare summary reports and presentations to strengthen HR’s support to business objectives and global footprint.. This includes not only data retrieval but also interpretation, and write-up of analysis and recommendations on an independent basis with minimum supervision.

• Provide ad-hoc salary analysis and competitive promotion salary analysis as needed and guide the clients on such.

• Work across the teams to assist in the development of best practice reports, presentations, metrics that create consistent approaches and practices in these areas; as well as reaching out to the relevant subject matter experts to seek solutions on HR policy-related matters in consultation with HRBPs/HR Manager.

• In consultation with relevant subject matter experts, troubleshoot and problem-solve process and data issues when they arise and develop quality assurance practices to catch and resolve issues.

• Support HR Department’s initiative to improve data quality and accuracy in systems.

• Design innovative and customized reports and templates based on assessed client needs to fill information gaps and enable strategic decision making.

• Use developed templates, tools, and systems to manage HR processes, support client teams with the delivery and implementation of key HR products, processes, and services such as: performance management, talent management, recruitment, onboarding,

• Prepare regular staffing analyses, formal reports, briefs, or presentations to the team and/or for guidance to clients.

• Back up other HRBPs and Analysts in the team with their relevant client portfolios.

• Carry out other ad-hoc related duties as needed.

• Strong analytical skills demonstrated ability to conduct research and analysis; able to articulate issues and recommend solutions to aid management in decision-making.

• Ability to support Senior Staff and Managers effectively.

• Proficiency in all HR Systems and Microsoft Windows applications, namely Excel, Word, and PowerPoint, including advanced spreadsheet design, lookup tables, manipulation, and analysis skills.

• Solid knowledge of core HR areas: compensation/benefits; strategic staffing, learning, and training; performance management, career development, staffing and recruitment, and case management.

• Able to “roll up sleeves”; has the flexibility to engage in all aspects of HR work, from identification of issues to implementation of solutions.

• Strong oral and written communication and presentation skills, ability to translate complex data for a variety of audiences, and experience with preparing client-ready materials.

• Strong quality control orientation; attention to detail.

• Demonstrated ability to work in a fast-paced and dynamic work environment.

• Ability to build strong working relationships with counterparts across HRD and the World Bank Group.

• A strong work ethic.

• English is required.  Knowledge of French would be an advantage.

World Bank Group Core Competencies

• Broad Business Thinking- Keeps informed on business operations and the relationship of delivered support/services to the business. Provides a business-based rationale for determining the necessity of incremental improvements.

• Focus amid change- Consistently maintains self-control and acts appropriately, adjusting behavior as the situation demands. Maintains self-motivation and dedication despite distractions. Maintains a sense of energy, enthusiasm, and positivity.

• Domain Knowledge – Human Resources Programs and Policies- Has a foundational understanding of HR policies and practices and guides clients in the interpretation of HR policies. Demonstrates qualitative/quantitative data gathering and analysis skills.

• Lead and innovate - Initiates changes to work processes to improve efficiency and performance.

• Deliver Results for Clients - Takes full ownership to address client needs.

• Collaborate Within Teams and Across Boundaries - Contributes to wider collaborative efforts.

• Adaptability - Has high degree of flexibility - responds to changing circumstances without losing momentum. Learns new skills and performs work in different ways. Remains calm in stressful situations. Professionally deals with personal discomfort in a changing work environment.