The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
The Casework Program Manager oversees the Extended Case Management (ECM), Intensive Case Management (ICM), and Reception & Placement (R&P) programs at IRC Salt Lake City. This role provides leadership, supervision, and strategic direction to ensure delivery of high-quality, client-centered resettlement services. The Casework Program Manager directly currently supervises 7–8 staff and is responsible for program compliance, quality assurance, staff development, fiscal management and community partnership building.
Major Responsibilities
Program Oversight & Service Delivery
• Ensure the delivery of comprehensive, timely, and high-quality services in accordance with R&P Cooperative Agreement, ICM contract, ECM’s URCM contact, and other funder requirements.
• Guide implementation of programs, ensuring adherence to client-centered, trauma-informed, and strengths-based approaches.
• Screen clients for program eligibility and assign caseloads to case managers.
• Support staff in responding to client crises, safety concerns, and complex cases.
• Collaborate with other departments (employment, health, education, youth, etc.) to coordinate referrals and integrated service delivery.
• Maintain program knowledge and adapt to policy updates, best practices, and compliance requirements.
• Facilitate cross department case staffing and strategic efforts to increase and maintain collaboration across resettlement programs.
Staff Supervision & Development
• Supervise a team of 7–8 staff and multiple interns across three casework programs, including onboarding, training, and ongoing coaching.
• Conduct regular individual supervision, team meetings, and performance evaluations in alignment with IRC’s People Manager Standards.
• Foster a respectful, inclusive, and supportive environment for staff and clients.
• Provide leadership in recruitment, retention, and professional development of staff, volunteers, and interns.
Compliance, Quality Assurance & Reporting
• Monitor casework documentation, client case files, and case notes for accuracy, timeliness, and compliance with federal, state, and IRC standards.
• Become the office expert on the casework federal contract requirements and standards.
• Ensure program outcomes and client progress are tracked, analyzed, and reported.
• Prepare for monitoring visits from IRC headquarters, state, and federal partners.
• Manage program budgets, including oversight of direct client assistance and approval of financial expenditures.
Community Engagement & Partnership Building
• Build and maintain strong partnerships with housing providers, service organizations, employers, and government agencies to expand resources for clients.
• Represent IRC in public, professional, and governmental forums as needed.
• Liaise with the Utah Refugee Services Office, local coalitions, and national IRC networks on program development, compliance, and coordination.
• Regularly bring in partners and service providers to train and inform the case management teams on resources and processes in the community.
Leadership & Strategy.
• Identify opportunities for innovation, resource development, and sustainability of casework services.
• Support grant writing, reporting, and fundraising efforts related to casework services.
Job Requirements
Education
• Bachelor’s degree in social work, public health, international relations, or related field required; Master’s degree preferred.
Work Experience
• Minimum 3 years of experience in refugee resettlement, case management, or related human services field.
• At least 2 years of supervisory experience required.
• Experience in program management, budget oversight, and compliance monitoring strongly encourage.
Demonstrated Skills & Competencies
• Strong leadership and staff management skills using a coaching approach.
• Ability to manage multiple priorities, work under deadlines, and maintain accountability.
• Excellent communication and relationship-building skills with diverse stakeholders.
• Demonstrated cultural humility and ability to work effectively in a multicultural environment.
• Proficiency in Microsoft Office Suite and data management tools.
• Valid driver’s license, insurance, and reliable transportation.
• Excellent written and oral communication skills in English; proficiency in a language spoken by client populations preferred.
Working Environment
A combination of standard office environment, remote work, and field work in the service delivery area. May require occasional evening and weekend hours.
Compensation: (Pay Range: $64,493 - $72,086) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Cookies: https://careers.rescue.org/us/en/cookiesettings
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
