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Knowledge Management and Capacity Building Intern
United Nations High Commissioner for Refugees (UNHCR)
Intern Internship
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Posted 2 days ago
Job Description

Hardship Level (not applicable for home-based)

H (no hardship)

Family Type (not applicable for home-based)


Staff Member / Affiliate Type


Target Start Date


Job Posting End Date

June 25, 2024

Terms of Reference

Organizational context

The role of humanitarian-development collaboration to increase socioeconomic development opportunities and other comprehensive solutions for refugees, forcibly displaced persons and host communities is widely recognized in the Global Compact on Refugees (GCR). To successfully support transition from delivering aid to more sustainable approaches and facilitate the operationalization of the GCR, UNHCR identified the need to strengthen our capacity to meaningfully engage with development actors.

To promote the engagement with development actors UNHCR created (Senior) Development Officers (SDOs) and Economist functions from a variety of development-related backgrounds. Amongst the Terms of Reference within these roles is the aim to increase joint analysis, planning and programming with development actors. In addition, SDOs support within UNHCR awareness raising and capacity building in areas relevant to development programming and processes in Country Operations.

Much of the knowledge gathered at the Country and Regional level is only now being gained and analysed, which is why UNHCR is now further investing in documenting experiences and embarking on a journey to systematically strengthen our knowledge management and enhance staff capacity.
Key areas identified for capacity building include strengthening the understanding of HQ divisions, Regional Bureaus and Senior Development Officers as well as various staff categories at country operation level to engage with development actors and to build knowledge of specific staff on programming cycles of priority development partners. In addition, building the understanding of protection considerations that need to be taken into account when development actors programme and implement in forced displacement settings is a key priority for UNHCR.

Committed to supporting UNHCR in full-filling its mandate and its efforts to facilitate the operationalization of the GCR and strengthen cooperation with development actors, the German Development Cooperation has provided strategic support to UNHCR, notably through the Global Programme “Support to UNHCR in facilitating the operationalization of the Global Compact on Refugees in the Humanitarian-Development-Peace Nexus” (SUN) that is being implemented in partnership with GIZ. The support includes a financial contribution to "Strengthening UNHCR staffs' capacity to facilitate comprehensive responses at country and regional levels in the context of the humanitarian-development-peace nexus" managed by UNHCR’s Division for Resilience and Solutions (DRS).

The position

This position will serve as an important team member of the Capacity Building and Knowledge Management Team within DRS. They role will focus on supporting the production of the monthly bulletin, updating the Community of Practice platform, designing presentations, and helping to facilitate peer-exchanges and webinars for the

Duties and responsibilities

Support the production of the monthly Partnership in Practice bulletin:
• Supporting the Bureaux and DRS in capturing key contributions that should be featured in the bulletin from across the Division;
• Updating the Development Community of Practice (CoP) site with relevant documents, links and updates featured in the newsletter;
• Coordinating with copy-editors, and adding final text, images and links to the CoP sharepoint site, and newsletter software to generate and send the newsletter; and
• Tracking engagement on the newsletter and proposing ways to constantly improve content and update.

Managing the virtual Community of Practice platform by:
• Updating the Development Community of Practice (CoP) site with relevant documents, links and updates as flagged by the DRS technical colleagues, and regional Development Officers;
• Updating the Development Contact List, and Officer Profiles; and
• Tracking engagement on the CoP through web-analytics and proposing ways to constantly improve content and update.
Support the development of Peer-exchange learning opportunities, by:
• Coordinate monthly Regional Senior Development Officer (SDO) meeting and bimonthly Development Learning Series Webinars,
• Assist with the coordination and execution of virtual Masterclasses for the DevUP National Officer Training Programme;
• Assist with the coordination and execution of other DRS thematic webinars with relevant technical teams; and
• Draft Canva presentations, and outcome documents for all relevant exchanges.

Support the setup of a Virtual Development Bootcamp Week for Snr. Managers and Representatives, by:

• Assist with coordinating the series of masterclasses from the regions and DRS colleagues, including managing the timeline;
• Produce communication materials to help advertise the masterclasses;
• Design canva presentations for the various masterclasses;
• Manage relevant masterclass meetings; and
• Draft the summary outcome documents from each of the masterclasses.
Any other tasks as assigned and agreed with the supervisor.

Minimum qualifications required

In order to be considered for an internship, candidates must meet the following eligibility criteria:

• Be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate/undergraduate school programme from a university or higher education facility accredited by IAU/UNESCO; and
• Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of UNHCR.

Desirable qualifications and skills

• First Required Language is English at B2 level
• Knowledge of another UN language considered an asset;
• Strong drafting skills;
• Experience with Canva, or Ad
• Strong coordination, communication, and time management skills;
• Experience working in the humanitarian or development sector, preferably with forcibly displaced and stateless people;
• A team player.


It is a full-time role with working hours starting from 9.00am to 6:00pm Monday to Friday (40 hours per week). The successful candidate will be assigned to support the team in Geneva, Switzerland.
Allowance: Interns who do not receive financial support from an outside party will receive an allowance to partially help to cover the cost of food, local transportation and living expenses.

How to apply

Interested applicants should submit their application through

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.
UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing or training.
We welcome applications from candidates with a refugee or stateless background.

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Other information

This position doesn't require a functional clearance


This position is no longer open.