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Communications Specialist I, NIWL
FHI 360
Posted 3 weeks ago
Job Description

At FHI 360’s National Institute for Work and Learning (NIWL), we believe that equitable access to quality education and fulfilling work empowers people to reach their highest potential. That’s why NIWL focuses on two key drivers of individual well-being: education and employment. In the 50 years since our founding, we have collaborated with individuals and communities to strengthen capacity to navigate the ever-changing landscape of work and learning. NIWL is housed under U.S. Programs.

NIWL implements a wide of education and workforce development projects which support individuals from historically underserved communities who may be impacted by poverty, displaced from education or the workforce, involved with the justice system, or experience systemic and institutional inequities. Through academic enrichment activities, career readiness and exploration opportunities, post-secondary education preparation, and job training and skill building programs, NIWL increases awareness of and access to various education and career pathways, the knowledge needed to pursue education and career goals, and the steps necessary for participants to achieve their full potential.

Job Summary:

The Communications Specialist position will work with the Senior Communications Specialist to support the full range of NIWL’s communications needs, including project communications for corporate social responsibility projects and government-funded projects, as well as NIWL’s department-level communications. Using a matrix management approach, the position reports directly to the senior Communications Specialist, and may also indirectly report to various project directors or project managers. The position will focus on creating and delivering clear, concise, and coordinated messaging across multiple communications platforms to support department visibility and project public presence. Coordinates with FHI 360 Corporate Communications, funders, partners and stakeholders to develop department and project communications deliverables and amplify partners’ voices and achievements. Works across all communications platforms, including email, websites, social media platforms, and company intranet. Reviews communications and educational content, including copyediting and brand adherence. Supports all communication aspects of the NIWL team – including narrative, collateral, and website management – ensuring high quality and smooth production from start to finish, including providing analytics and reporting to clients. Plans and coordinates meetings and events as needed. This position is 100% remote.



  • Researches, writes, and edits a broad range of communications that assist local partners to deliver program activities to young people and their family members, corporate volunteers, and other adults who support their learning and development.

  • Coordinates with project managers and content specialists to create, launch, update, redesign and/or maintain project websites as needed and serve as a web manager.

  • Assists in developing messages, materials, and products which position NIWL as a collaborative leader in the field of work and learning.

  • Prepares a variety of promotional and informational materials including articles, video stories, web content, FAQs and other related media to support project and department needs.

  • Implements communications plans to promote a variety of events, projects, services and programs using newsletters, social media, websites, etc.

  • Provides review and editing of internal and external communications and educational content to ensure accuracy, clarity, and consistency of message, branding, and tone.

  • Creates programmatic marketing templates (for students, family members, educators, and administrators), graphics, and other communications tools and collateral for project staff and local partner organizations.

  • Provides communications and website support to local NGO partners and their communications staff.

  • Assists in tracking analytics and provides periodic reporting.

  • Curates project and department photo libraries.

  • Maintains department collateral, such as overviews and project one-pagers.

  • Support proposal development through writing, reviewing and/or graphic design.

  • Assists with other NIWL communication-related tasks as needed.

Applied Knowledge & Skills:

  • Very strong written communication skills.

  • Strong organizational skills, with the ability to work simultaneously on multiple projects to meet short deadlines.

  • Detail-oriented, with strong copyediting skills.

  • Expertise in Canva.

  • Experience with Microsoft Office and/or Adobe products a plus.

  • Experience in social media management.

  • Understanding of CMS systems, such as WordPress, Drupal, or other website platforms a plus.

  • Photography, videography, and/or video production skills a plus.

  • Ability to work on problems that are diverse in scope and require judgment in resolving or making recommendations for solutions.

  • Must be able to work independently in a virtual environment; strong time-management skills.

  • Knowledge of and comfort with STEM fields, workforce development, and/or juvenile justice a plus.

  • Has sensitivity to cultural diversity and an understanding of the political, contextual, and ethical issues associated with global program implementation and scalability.


Bachelor's Degree or its International Equivalent in English, Creative Writing, Journalism, Public Relations, Marketing, Communications, or related field.


  • Typically requires 2+ years of writing, editing, and publications experience.

  • Experience managing multiple social media platforms.

  • Articulate, professional and able to communicate in a clear, positive manner with clients and staff.

  • Must be able to read, write and speak fluent English. Spanish language skills a plus.

  • Prior experience in a non-governmental organization (NGO) preferred.

Typical Physical Demands:
FHI 360 is currently working 100% remotely. A typical office environment might include the ability to spend long hours looking at a computer screen; ability to sit and stand for extended periods of time; ability to lift up to 5 lbs.

Technology to be Used:
Personal Computer, Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.), Canva, Wordpress, Drupal, MailChimp, social media platforms, e-mail, and cell phones.

Travel Requirements:

The expected US Based hiring salary range for this role is listed below. Candidate FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget.

Base salary is only one component of our offer. FHI 360 contributes 12% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.

US Based Hiring Salary Range: $65,000 - $77,000

International hiring ranges will differ based on location.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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