Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
UNDP, as an integral part of its mission to fight poverty and improve the lives of people around the world, is committed to being open, transparent and accountable. As part of this commitment, UNDP adopted International Public Sector Accounting Standards (IPSAS) and established a Global Shared Service Center (GSSC) to provide IPSAS transactional recording (in the areas of revenue, expenses and fixed assets), procurement, advisory and support services to UNDP Offices worldwide, and to provide training to UNDP Offices where needed. Human Resources services within the GSSC was set up earlier in 2003 in Copenhagen and it provides customized service packages to more than 40,000 UN personnel from agencies, funds and programmes across the UN System. GSSC-HR in Copenhagen has established a legacy as a major Human Resources administration center within the United Nations and is recognized as a center of excellence. The Global Shared Service Center (GSSC) is part of the Bureau for Management Services (BMS).
In the area of Human Resources, the GSSC supports both staff and management in UNDP offices and units, with the full cycle of HR services ranging from recruitment, talent management, learning and development, HR policy and advisory services, benefits and entitlements management, payroll and banking transactions.
Duties and Responsibilities
UNDP uses an integrated Oracle Cloud ERP (Quantum) in support of its administrative and management functions, including HR Administration and Payroll. The Global Payroll Services Team (GPS), located in Copenhagen, Denmark, is primarily responsible for the oversight and payroll processing of locally recruited Staff, UNV Volunteers, Personnel and Service Contract holders worldwide, and for the payroll processing for International Staff, for UNDP and partner agencies. The GPS consists of four units: Regional Payroll, International Payroll Management, Local Payroll Team and Technical Team.
The Payroll Technical Specialist is part of the GPS Technical Team and will work under the supervision of the Manager of the GPS Technical Team and very closely with the Regional Payroll Associates, International Payroll Associates, Local Payroll Team and Local & International Benefits and Entitlement Services and the PSA Administration team in the key functions described below, to ensure an effective global payroll service.
The incumbent should possess a good background and experience in Enterprise Human Resources and Payroll application support and development, preferably in Oracle Cloud. The incumbent must be an effective communicator and be able to share knowledge within the team and to the organization.
UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.
Summary of key functions:
- Application/Report Development Processes
- Accelerated data upload
- Issue Resolution Processes
1) Implements technical development processes within the ERP independently to ensure that enhancements to the application will be undertaken in a carefully planned manner and include the following sub-processes:
- Defines and documents business requirements.
- Executes changes to the application including design, development, testing and signoff.
- Configure application (including payroll element configuration).
- Creates, configures reports for regular and ad hoc needs.
- Implementation of changes in line with the corporate change management procedures.
- Unit, system, User Acceptance and integration testing.
2) Anchors the Payroll and HR data track performing Accelerated data load enabling business to achieve significant savings on the transaction process time:
- Identify and develop tools and programs in automating the data loads of several HR and Payroll business areas.
- Act as custodian in maintaining and enhancing these programs to keep the fit-for-purpose up to date to the constantly changing UNDP and agency needs.
- Effectively deploy and use the existing bulk scripts, HDLs (HCM Data Loaders), APIs and other programs available and achieve high quality data and quicker turnaround times.
3) Responsible for ongoing Issue Resolution Processes with responsibility for the following areas:
- Incident management – create, update and independently work on production issues providing technical and functional support for users, including fixing immediate problems as well as looking for longer-term system improvements.
- Tracks recurring issues with a view to providing longer term solutions.
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
Supervisory/Managerial Responsibilities: None
Competencies
Core: Full list of UNDP Core Competencies can be found here - Achieve Results - LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact
- Think Innovatively - LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems
- Learn Continuously - LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences
- Adapt with Agility - LEVEL 3: Proactively initiate and champion change, manage multiple competing demands
- Act with Determination - LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results
- Engage and Partner - LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration
- Enable Diversity and Inclusion - LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity
Cross-Functional & Technical competencies
Business Direction & Strategy System Thinking:
- Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.
Business Development - Knowledge Facilitation:
- Ability to animate individuals and communities of contributors to participate and share, particularly externally.
Business Management - Portfolio Management:
- Ability to select, prioritize and control the organization’s programmes and projects, in line with its strategic objectives and capacity; ability to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimizing return on investment.
Business Management - Customer Satisfaction/Client Management
- Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.
Information Management & Technology - Applications Management:
- Ability to set-up, develop, support, and maintain applications.
- Expertise in Oracle Cloud, ServiceNow, SalesForce.com and Microsoft technology and assets.
Information Management & Technology - Programming:
- Knowledge in programming concept, developing software program and management of application lifecycle. Knowledge of Oracle VCBS, Microsoft tools and equivalent an asset.
HR -Compensation/remuneration - Payroll Management:
- Knowledge of and ability to apply mechanisms and tools to collect payroll data, process payroll, and manage payroll reports
Required Skills and Experience
Education:
- Advanced university degree (master's degree or equivalent) in Information Technology or related field is required; or
- A first-level university degree (bachelor’s degree) in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
Experience:
- Minimum 5 years (with master’s degree) or 7 years (with bachelor’s degree) of relevant IT experience at the national or international level in developing and supporting HCM/Payroll applications and reports.
- Experience in the use of computers and office software packages (MS Word, Excel, etc.) and advanced knowledge of web-based management systems such as ERP is required.
- Knowledge of ERP Payroll configuration is required.
- Experience with ERP Report developments is required.
- Strong SQL skills are required.
- Two or more years of ERP techno-functional experience working in a large organization, preferably a mix of governmental organization and commercial sector, giving a blend of understanding of a complex organization, with a customer-focused, service-oriented approach to payroll is required.
- Exposure to payrolls of more than one country/continent and working in a global context would be highly valued.
- Knowledge of UN/UNDP benefits and entitlements, as well as accounting and treasury procedures and processes, would be a plus.
- Experience with Oracle HCM Cloud is desirable.
Language:
- Fluency in English is required.
- Working knowledge of another UN language is desirable
Disclaimer
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
Scam warning
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This position is no longer open.
