Expected duration
Up to 6 months. Desired start date: as soon as possible
Duties and Responsibilities
The Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions. This internship is for two months with an opportunity to extend for up to six months depending on the needs of the Office. The internship is UNPAID and full-time. Interns work five days per week (35 hours) under the supervision of a staff member in the department or office to which they are assigned. This internship is within the Business Relationship Management Section of OICT. BRMS offers internship opportunities in three areas, with generic duties to: • Assist the Information and Communication Technology teams on various IT projects, services, and testing • Assist in administrative and substantive support to meetings and conferences, preparation of background documents and presentations, meeting minutes, handling logistics; etc. • Assist in documentation - mainly training materials, operational reports, manuals, and user-specifications • Support data analytics or data policy • Assist in other IT Functions as necessary • Work with Microsoft Outlook and other desk-top applications, specifically Microsoft SharePoint Hub • Work with MS Power BI, Tableau or other similar self-service analytics toolsets Interns will be requested to indicate their main preference among the three areas: BUSINESS RELATIONSHIP MANAGEMENT • Assist the Business Relationship Managers in maintaining relationships with OICT clients and understand their needs, challenges, and priorities. • Work closely with OICT's client entities to understand their processes, identify pain-points and support in the development of their IT plans and roadmaps using potential technology solutions. • Log demands and client requests for new ICT capabilities or changes to existing ICT services and work in close coordination with BRMs. • Coordinate with users, vendors, and teams within the UN system on Information Technology services. DATA ANALYTICS • Assist in the development corporate visualization solutions derived from multiple data sources using state-of the-art tools to enable insight and decision-making at various levels • Support the development of data models, including performance measures, to enable scorecard analysis • Build interactive dashboards and reports, using corporate analytics applications • Perform ad-hoc analysis and present results in a clear manner • Work with MS Power BI, Tableau or other similar self-service analytics toolsets • Work with relational databases such as SQL Server or other databases • Work with analytical techniques such as sentiment analysis, predictive analysis or social media monitoring STRATEGIC AND PROJECT SUPPORT • Help analyze performance across functional areas, including human resources, supply chain, healthcare, uniformed support, planning and operational support, HQ facility and administrative support • Support work on priority projects such as specific innovation initiatives including managing a SharePoint/Teams hub dedicated to the ongoing pilot project for the Operationalization of Telemedicine Capability for UN Peacekeeping Missions • Support design, drafting and implementation of strategic priorities such as departmental-wide performance framework, client relationship models, etc.
Qualifications/special skills
To qualify for an internship by the United Nations Headquarters Internship Programme, at least one of the following conditions must be met: (1) Be enrolled in a graduate school programme (second university degree or equivalent, or higher); (2) Be enrolled in the FINAL academic year of a university degree programme (minimum Bachelor's level or equivalent); or (3) Have graduated with a university degree as defined in (1) and (2). Preferably in the areas of International Affairs, Information Policy or Law, Information and Data Strategy, Social Sciences, Statistics, Mathematics, Computer Science, Information Systems / Technology, Economics, Machine Learning, Data Visualization and Analytics, Web Analytics, Graphic Design, Web Design, User Interface Design, Human-computer Interaction, Digital Marketing or a relevant degree programme in a graduate school (second university degree or higher); or if pursuing their studies in countries where higher education is not divided into undergraduate and graduate stages, have completed at least four years of full-time studies at a university or equivalent institution towards the completion of above-mentioned degrees. No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship. The knowledge and skills below are an advantage: • Knowledge and proficiency in Office 365 tools or their consumer equivalent • Knowledge of Microsoft cloud technologies (Office 365, SharePoint Online, Azure) • Knowledge of IT Service Management (ITIL Foundation) and Project Management (Prince 2) frameworks • Knowledge of using business intelligence tools for gathering, consolidating, and analyzing data from databases and reports, manipulating data in Excel (Pivot Tables and queries), Power BI, etc. • Interest in developing sustainable ICT solutions, focusing on modern ICT • Interest and understanding of customer-oriented service delivery, with a focus on innovative enterprise ICT solutions, collaboration and customer experience • Understanding of data management, including real-time/streaming data, data warehousing and data cleansing • Experience in performance management, process, redesign, innovation • Experience with consulting projects
Languages
English and French are the working languages of the United Nations Secretariat. For the internship advertised, fluency in English is required. Knowledge of another official UN language is an advantage.
Additional Information
Visa and Work Authorization Mandatory Requirements: For internships in the United States of America, interns who are not United States citizens, permanent residents or on another non-immigrant (such as F1 visa) status, will be required to obtain a G4 visa. Interns will be responsible for ensuring that they have a valid visa, and if required, employment authorization (CPT/OPT), allowing them to undertake the internship. Terms of the internship programme: -The minimum duration of this internship is two months which can be extended up to a total period of six months. -Interns are expected to work on a full-time or part-time basis under the supervision of a staff member at an appropriate level. The working hours will be discussed with your supervisor at the time of the interview. Internships may be undertaken on the basis of flexible working arrangements if: -The receiving entity agrees in writing to accept an intern on the basis of flexible working arrangements. -Interns agree that they are required to work the equivalent of a minimum of at least two months on a full-time basis or four months on a part-time basis in order to receive recognition of service as an intern. An internship under such arrangements must be completed within a six month period. -A record of attendance shall be maintained by the receiving entity in order to ensure that the intern meets this requirement. -Interns serving in one entity do not have a right to transfer to another entity. -Full provisions related to the conditions and terms of the United Nations Internship Programme can be accessed on the following link: https://undocs.org/ST/AI/2020/1. Potential candidates will be contacted by the Hiring Manager directly for further consideration. Due to a high volume of applications received, only successful candidates will be contacted.
Intern Specific text
Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
