Position: Fundraising Knowledge & Community Development Advisor

Location: Any MSF Office, in a time zone within 2-3 hours of CET

Contract: 80-100%, permanent contract

Starting date: May 2024

*By default, the successful candidate will be offered a contract in the MSF office of their country of residence at the time of application.

MSF INTERNATIONAL

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. MSF International is the legal entity that binds MSF’s 24 sections, 25 associations and other offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.

POSITION BACKGROUND

MSF’s operational independence is enabled by our financial independence; 98 per cent of our funding comes from private sources, most of it donated by engaged individuals giving small amounts. In 2022, MSF had a private income of 2,161 million euros raised. There are now 40 fundraising markets in MSF. In line with its governance, MSF’s fundraising structure is highly decentralised, and the fundraising objectives and strategies implemented in the different MSF fundraising markets are developed and decided by the national fundraising teams and/ or initiatives. A Global Private Fundraising Framework (GPS) provides strategic guidance to MSF sections/ offices and defines the main strategic fundraising priorities. The MSF Movement has just set its new strategic framework, GPS 3.0, for 2024-2030.

To ensure excellent intersectional coordination, strategy setting and timely decision-making on international issues, MSF works with international functional platforms. The International Fundraising Coordinator is the Chair of the Fundraising platform (DirFund), representing the national fundraising teams. The DirFund is furthermore composed of 5 elected fundraising directors from different countries and leads the process of development and implementation of the GPS. The DirFund as well as the wider fundraising community (>1,000 colleagues) is supported by a small yet growing International Fundraising Team at the International Office (IO) which currently covers the following main areas of work: Coordination, Capacity Building and Innovation, Fundraising Analysis, Digital Engagement, and Quality, Process and Project Management. The fundraising capacity building strategy and ecosystem within the network aims at capitalizing the MSF’s collective intelligence by creating a collaborative and learning community who support, inspire and empower one another.

PLACE IN THE ORGANISATION

The Fundraising Knowledge & Community Development Advisor works within the scope of the IO. The position holder reports to the Capacity Building Manager and works very closely with the international fundraising team, the Communities of Practice, as well as other functions across the International Office (Knowledge Management, Communications, Finance, HR, etc.).

OBJECTIVES OF THE POSITION

The objective of the position is to spearhead the strategic development of knowledge management guidelines, learning methodologies, and technological solutions to facilitate knowledge transfer and collaboration within the fundraising community and its interfaces across the MSF movement. This role aims to cultivate a culture of knowledge sharing, learning, and collaboration while leveraging technology and current learning trends to optimize the value of intellectual assets, thereby enhancing fundraising performance and fostering innovation. It serves a community of more 1,000 fundraisers, from 40 offices, organized in 12 communities of practice.

MAIN RESPONSIBILITIES

Lead the fundraising Digital Ecosystem for Knowledge Sharing and Collaboration

• Lead the strategic development and management of the digital ecosystem, overseeing the creation and optimization of digital platforms and tools to facilitate seamless knowledge exchange, resource sharing, and collaborative work among cross-functional teams.
• Spearhead the user-oriented enhancement of the fundraising portal within the MSF international intranet in SharePoint, leveraging advanced functionalities as well as updating the content regularly to meet the evolving needs of the community.
• Take a leadership role in implementing transformative projects aimed at upgrading the capacity-building ecosystem, including the introduction of advanced document management solutions and knowledge dissemination processes.
• Stay abreast of the release of new features and new tools to keep the FR digital ecosystem aligned with industry standards.
• Integrate new ideas and approaches by cultivating relationships with key stakeholders in the knowledge management and community building industry: internal stakeholders, consultants, peers in other NGOs, etc.

Develop Internal Communications and Onboarding Support:

• Develop and implement an internal communication strategy, regularly updated, facilitating seamless onboarding experiences for new staff members and ensuring timely dissemination of relevant information and updates to the community.
• Ensure a warm welcome and clarity in connections for new colleagues through online services and tools such as induction e-courses, sign-up processes for communities of practice, and Teams channels.
• Develop, deliver and/or support internal communication activities for the entire community, including newsletter, webinars, etc.
• Act as an information contact point, alongside IO colleagues, for information request needs and questions.

Strategic guidance and support to fundraising Communities of Practice

• Provide strategic guidance and support to communities of practice leaders in developing and implementing digital workspaces equipping them with necessary tools and resources for effective knowledge capture, documentation, and dissemination.
• Deliver expert advice and offer guidance in selecting appropriate collaborative tools tailored to their needs and in line with latest tech trends (current examples are virtual boards like Miro, SessionLab, live polling tools, Sharepoint sites, Teams channels, etc.).
• As fundraising subject matter expert, supervise and manage digital conversations among community members, ensuring the exchange of fundraising insights and fostering strong connections.

Lead on training and specific capacity building areas

• Develop comprehensive tutorials and educational resources to empower communities of practice in maximizing the utility of digital tools, ensuring continuous improvement through user feedback and analytics-driven insights.
• Identify training needs and organize training sessions related to digital collaborative tools.
• Responsible for the Fundraising Induction course in Tembo (contents, methodology and updates) aimed at newcomers in fundraising, and MSF non-fundraising staff-

Planning and execution of high-quality, cutting-edge in-person learning events

• Provide strategic advice and tools to effectively plan fundraising learning events (pre-during-post) and design engaging event flow aligned with participants’ needs and organizational goals.
• Bring expertise on the latest methodologies and innovative dynamics to enhance participant interaction and foster bonds.
• Collaborate with stakeholders to secure resources and ensure alignment with organizational priorities.
• Plan, oversee and/or execute all logistical aspects of events, including venue selection, accommodation and meals negotiation and arrangements, IT support, etc.
• Manage event budgets and implement risk mitigation strategies to ensure smooth and successful event execution.
• Evaluate event effectiveness, gather feedback, and use data to inform continuous improvement of future events.

Development of an Evaluation System and general support

• Establish a system to evaluate the contribution of the position to the Fundraising community.
• Develop KPI dashboards and execute regular monitoring, proposing corrective measures when goals are not met.
• Create and maintain a stakeholders database for the FRIO team, in conjunction with the International Digital Engagement Unit.
• Gather and update key information from MSF offices.
• Provide support to the international fundraising capacity building manager or FRIO members as needed.
• Act as liaison/ focal point for interaction with specific communities of practice.
• Stay updated on the latest technological innovations, providing the FRIO team with insights into potential community applications