The Deputy Director is responsible for oversight and implementation of all direct service programs in the Dallas office. Current programming focuses on refugee resettlement, economic empowerment, education, youth, health, and food initiatives. The Deputy Director will also support a wide variety of office management and administrative responsibilities. This role will represent IRC and engage regularly with external audiences to increase awareness, generate support, and raise visibility of IRC’s work and client needs in the Dallas area.
The Deputy Director works in close coordination with the Executive Director to achieve the following goals:
Compliance & Administration
- Ensure that programs comply with all contractual, reporting, and match requirements.
- Ensure quality data collection across all programs; oversee the production of reports and impact data to provide insight to internal and external stakeholders as well as inform future program design.
- Ensure that programs maintain sound fiscal management including compliance with all HR and donor policies and procedures.
- Represent office and assigned programs with HQ. Guide the implementation of HQ initiatives.
- Ensure client success with a strong emphasis on empowerment through high quality service that supports clients to thrive in their community.
- Ensure program activities are implemented consistently with donor requirements and provide technical support, oversight, and leadership to internal and external stakeholders.
- In cooperation with the development team, create and implement an annual fundraising plan and strategy with measurable goals and objectives to expand and support existing programming, including meeting match requirements with an emphasis on financial fundraising over in-kind.
- Create close programmatic linkages between all teams; proactively implement processes and procedures that ensure clients are connected to relevant programs throughout the agency.
- Work closely with staff to promote strong relationships across programs while fully implementing a client-centered service methodology across all service areas.
- Ensure that all program areas have strategic plans leading to the sustainability and growth of programming; support new project design and program development.
- Develop and maintain strategic community partnerships with other service providers, government agencies, foundations, employers, and other key stakeholders.
- Represent the office in external meetings; serve as a lead with media, community engagement, and advocacy efforts.
- Work with the Finance Manager and program staff to monitor and manage all program budgets and oversee that program outcomes meet proposed goals.
- Provide high level leadership to program supervisors including:
- Regular one on one meetings with all direct reports.
- Leadership of office management team composed of supervisors of each program area.
- Effective delegation of duties and responsibilities.
- Consistent and ongoing feedback and communication.
- Extensive professional development support and coaching of team members.
- Recruit, hire, train and supervise team members.
- Write and review donor reports for content and accuracy prior to submission.
- Oversee grant tracking and billing, coordinating narrative reporting.
- Assist Executive Director and Finance Manager in budgeting process.
- Maintain open and ongoing communication with the Executive Director, Development and Finance leadership, and other key positions.
- Other related duties as assigned.
Bachelor’s degree required; graduate degree in business, non-profit management, public administration, or human services related field preferred.
- Experience in successfully implementing refugee resettlement, immigrant services, human trafficking programs, and/or similar programming serving vulnerable populations.
- Minimum of eight (8) years of professional work experience with progressive levels of responsibility, including supervisory and program management experience.
Demonstrated Skills & Competencies:
- Strong experience with program and budget management, strategic planning and conducting monitoring and evaluation activities to ensure program quality.
- Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
- Excellent communication skills both written and verbal; fluent English required.
- Solid organizational and project management skills to promote productivity and efficiency.
- Ability to work under pressure and meet deadlines.
- Excellent interpersonal and communication skills: the ability to communicate effectively and diplomatically with grantors, volunteers, partner agencies, government officials, multi-cultural clients, and colleagues on all levels,
- Proven leadership and team-building skills,
- Demonstrated ability to work successfully in a multi-cultural environment.
- Proficiency in Microsoft Office applications (especially Word, Excel, Outlook) and internet research.
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
- May require occasional weekend and/or evening work.
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.