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ICLA Team Leader Emergency Response Derna Libya
Norwegian Refugee Council (NRC)
Posted 1 month ago
Job Description

Position:                                        ICLA Team Leader 

Reports to:                                     ICLA Project Manager 

Supervision of:                              ICLA Officers, ICLA Technical Assistants 

Duty station:                                  Derna, Libya (responding to Benghazi and Ajdabiya)

Travel:                                            40% Domestically outside of duty station based on programme needs and/or occasionally to Tunis

Project number:                             LYFM2305

Duration and type of contract:      31 December 2023, renewable based on performance, funding, and the need for the position 

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. 


As a part of its assistance in Libya, NRC provides information, counselling and legal assistance (ICLA) services to empower beneficiaries and support them to claim and exercise their rights. 

  1. Role and responsibilities 

The ICLA Team Leader will be responsible for the implementation of ICLA projects in the Area Office, ensuring the supervision and coordination of ICLA staff in day to day activities, the regular reporting to ICLA Project Manager, the representation of NRC ICLA Programme and liaison with relevant authorities and other stakeholders in the area. 

Generic Responsibilities: 

  1. Line management of project staff at Area level 
  2. Day to day follow-up on progress in projects’ implementation 
  3. Ensure compliance with NRC policies, Core Competency tools, handbooks and guidelines and ensure proper filing of all relevant project documents 
  4. Ensure that projects target beneficiaries most in need, and explore new and better ways to assist 
  5. Promote and share ideas for technical improvement 
  6. Prepare periodic progress reports and other reports as per need 
  7. Ensure capacity building of project staff and transfer of key skills together with the Project Manager and the Core Competency Specialist 
  8. Liaise and coordinate with relevant local authorities and stakeholders 
  9. Compliance and adherence to NRC policies, guidance and procedures 
  10. Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC 

 Specific Responsibilities: 

  1. Line Management. Responsible for the direct line management of ICLA officers and assistants project staff.
  2. Strategy Development. Support the ICLA Coordinator, ICLA Project manager in developing and/or revising the Core Competency Strategies for ICLA by providing Area-level analysis and recommendations for needs and response options.
  3. Technical Support. Oversee project activities to ensure that works are done according to technical standards and best practices through conducting regular field visits and providing guidance to field teams. 
  4. Assessments. In collaboration with the ICLA coordinator and ICLA Project manager, overseeing all assessments undertaken by the project team. 
  5. Project implementation 
    • Designs the team's information and counselling activities, sets work plans in line with targets and oversees the quality of provided services,
    • Supervises the implementation of ICLA programme guidelines and procedures in line with the ICLA strategy,
    • Ensure compliance by the ICLA staff on ICLA policies, and implementation of ICLA case management and M&E tools,
    • Builds the capacity of team members and provides ongoing case work support, including through the development of dedicated work tools and IEC materials,
    • Coordinates the team's activities internally within NRC and externally with local communities, stakeholders and partners,
    • Oversees the team's referral activities,
    • Monitor the general context through regular field access and coordination to identify issues affecting IDPs, hosts and inter-community relations,
    • Produces periodic quantitative and qualitative reports on operational issues and field trends and to report on the progress of the project,
    • Monitor relevance of ICLA services and actively coordinate with peer ICLA staff members across areas of operation and legal coordinators to reflect any changes to tools and content of services,
    • Contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia), representing NRC in relevant forums and leading promotion initiatives linked to the ICLA project,
    • Ensure comprehensive documentation of all activities conducted,
    • Oversight regular post service monitoring exercises for ICLA services,
    • Any other task relevant to the position as requested by the line manager.
  6. Accountability. Responsibility for ensuring adequate accountability for ICLA technical documentation, including Bill of quantities, SoWs, monitoring reports…, as per NRC policies and the requirements of management for ICLA or related activities.
  7. Protection Mainstreaming. Responsible for supporting protection mainstreaming in all ICLA related activities throughout the project-cycle. This includes – but is not limited to – ensuring safety and dignity of beneficiaries, understanding their diverse needs, enabling meaningful access to NRC’s services, ensuring adequate accountability to affected populations, ensuring adequate participation and consultation, and supporting the realisation of their human rights. All project activities will be conducted in accordance with the Protection Mainstreaming Strategy, tools and guidelines.
  8. Project M&E. As delegated by line-manager, responsible for accurate and high-quality Monitoring and Evaluation of NRC ICLA related activities, including information management and archiving. This will include - but is not limited to – the successful implementation of construction/process, output and outcome monitoring conducted by NRC, implementing partners and/or third parties. M&E activities will be conducted in accordance with the Libya M&E Strategy, tools and guidelines. 
  9. Reporting. As delegated by line manager, responsible for accurate and high-quality contributions to the reporting of NRC ICLA Area-level achievements through all relevant reporting mechanisms. This includes, but is not limited to, internal reporting mechanisms (e.g. NRC GOORS), donor reports and inter-agency reporting of achievements (E.g. 4Ws).
  10. Collaboration. The position-holder is responsible for maintaining a collaborative working environment with other team members, both within the ICLA project team, within other Core Competencies and with the Support Team. 

Critical interfaces: 

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position include: 

  • Programmatic strategic and operations support: Project Manager, Area Manager, ICLA Specialist, M&E 
  • Support functions: Area Manager, Human Resources, Finance, Logistics 
  • Security: Health, Safety and Security Officer 


INGOs, NGOs and CSOs and other humanitarian actors and relevant local authorities.

  1. Competencies: 

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories: 

 1. Professional competencies: 

These are skills, knowledge and experience that are important for effective performance. 

Generic professional competencies for this position: 

  • Bachelor's degree
  • Experience in working in a humanitarian/recovery context; 
  • Previous experience from working in complex and volatile contexts; 
  • Documented results related to the position’s responsibilities; 
  • Proficiency in computer skills; 
  • Ability to priorities responsibilities, carry out multiple tasks simultaneously, and meet deadlines 

 Context related skills, knowledge and experience

Knowledge of the context in Libya; 

  • Strong organizational and team working skills; 
  • Fluency in both English and Arabic 
  • Good communication skills, with capacity to directly influence and negotiate with a wide range of stakeholders. 

 2. Behavioral competencies: 

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position: 

  • Managing resources to optimize results; 
  • Planning and delivering results; 
  • Working with people; 
  • Communicating with impact and respect 

Application Procedure:

  • Application is online for Libya National only.
  • Only shorlisted candidates will be contacted.
  • NRC doesnot at any stage of recruitment request candidate to make payments of any kind.
  • NRC has not retained any agent to conduct recruitments on behalf of the organisation.
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.
NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

This job is no longer available.