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Program Officer, Welcome Corps Support Line
International Rescue Committee (IRC)
Full-time
Job Expired 11 Dec 2023
Expired
Posted 4 months ago
Job Description
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Program Officer, Welcome Corps Support Line

Organization
Posted
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Job Overview: In January 2023, the U.S. Department of State, in coordination with the U.S. Department of Health and Human Services, launched the Welcome Corps, a new program that empowers everyday Americans to welcome refugees arriving through the U.S. Refugee Admissions Program (USRAP).

In an effort to support everyday Americans in navigating the resettlement process for the newcomers they sponsor, the International Rescue Committee (IRC) will be launching the Welcome Corps Support Line (WCSL) for Welcome Corps’ Private Sponsor Groups (PSGs) to call with immediate questions, requests for resources, and referrals to programs for their clients at local Resettlement Agencies. The goal of the Welcome Corps Support Line is to be a resource for PSGs and a bridge between Welcome Corps clients, their sponsors, and the local Resettlement Agencies to facilitate efficient and effective enrollment in additional programs.

The Program Officer, Welcome Corps Support Line (WCSL) will oversee the day-to-day operations of the line, including supervision of three Welcome Corps Support and Referral Liaisons. Welcome Corps Support and Referral Liaisons will oversee responding to PSG needs through answering their phone calls and emails. Requests for support may include answering questions related to Reception & Placement, resource needs, and Welcome Corps. The Program Officer will oversee the entire referral process for local Resettlement Agencies including leading Support and Referral Liaisons in communication with PSGs and Resettlement Agencies. The Program Officer will also develop and implement a robust communications plan to ensure partners, PSGs, and communities refer to and use the Welcome Corps Support Line.

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The Program Officer will work closely with the Deputy Director, Virtual Resettlement Programs to ensure the success of this pilot project through regular monitoring and evaluation, regular reports, training of program staff, and familiarizing the Welcome Corps Support Line as a key resource for PSGs.

Major Responsibilities:

Responsibilities include, but are not limited to:

  • Supervise 3 Welcome Corps Support and Referral Liaisons
  • Maintain up-to-date and in-depth knowledge of the Welcome Corps program and resources available for PSGs and their clients and ensure all WC Support and Referral Liaisons are kept informed.
  • Design and facilitate training for Support and Referral Liaisons.
  • Familiarize partners, stakeholders, PSGs, and communities about the Welcome Corps Support Line through creating and implementing a communications plan.
  • Conduct regular program monitoring to ensure continuous improvement and learning.
  • Provide individualized support through resource sharing and referrals specific to the needs of the caller and their clients.
  • Facilitate, track, and ensure PSGs can enroll their clients into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable.
  • Facilitate, track, and ensure PSGs are referred to and their clients are enrolled in local Resettlement Agency programs such as Preferred Communities.
  • Detail each client interaction in accordance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed.
  • Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of PSGs and clients.
  • Refer PSGs with more intensive needs for training and technical assistance to CWS’ Refugee Welcome Collective and other Welcome Corps stakeholders as relevant.
  • Other duties as assigned.
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Job Requirements:

Education: bachelor’s degree and/or master’s degree in social work or related field of study preferred.

Work Experience:

  • 3-5 years of professional experience in the United States Refugee Admissions Program (USRAP) and the Reception & Placement program (R&P) required.
  • Familiarity with Welcome Corps and/or community sponsorship programs strongly preferred.
  • Demonstrated experience managing a new program or project with organizational skills and a passion for keeping projects on track.
  • Excellent problem-solving skills including ability to independently identify project management issues, assess options, and recommend solutions.

Demonstrated Skills & Competencies:

  • Excellent written and oral communication skills: the ability to communicate effectively with colleagues, partners, clients, and to draft and edit memos, letters, reports, and proposals.
  • Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
  • Attention to detail and accuracy in work product.
  • Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
  • Organizational skills and a passion for keeping projects on track.
  • Ability to adjust to changes in workplans with flexibility, patience, and a solutions-oriented attitude.
  • Excellent problem-solving skills including ability to independently identify project management issues, assess options, and recommend solutions.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

Working Environment: A fully remote working environment.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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