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Receptionist - Administration/Office Support
World Bank
Administration/Office Support
Job Expired 16 Oct 2023
Posted 2 months ago
Job Description



Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189-member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit About the World Bank Group:

Regional Context 

The WB serves 30 client countries in the Latin America and the Caribbean Region (LCR). Clients range from large rapidly growing sophisticated middle-income clients to IDA countries to small Caribbean states to one fragile state. Despite immense resources, dynamic societies, and an average annual per capita income of about $4,000, deep inequalities persist in most LCR countries, with nearly a quarter of the Region's people living in poverty. The last Bank's strategy for LCR focused on three pillars: (a) supporting the foundations for inclusive growth; (b) investing in human capital and protecting the poor; and (c) building resilience. In the aftermath of the COVID19 pandemic, this strategy will need to be adjusted to better support the countries deal with a health crisis without precedents and an economic crisis not seen since modern statistical records started in 1900. Yet, the basic elements of the strategy: accelerating growth (following a projected GDP contraction in 2020 of 7.2%), investing in human capital, including in health (in the most affected region by COVID19), and building resilience appear fully relevant.

The World Bank Office in Santo Domingo is responsible for overseeing the World Bank program in the Dominican Republic (DR) and the IFC program in the Caribbean.  The WB Office houses around 20 World Bank and IFC staff and consultants who are responsible for maintaining a successful Bank relationship with our clients.  The team works with integrity, dedication and strong team spirit to improve the wellbeing of the most disadvantaged and promote shared prosperity.  

The successful applicant for Receptionist/Office Assistant position will receive a two-year fixed term position in the Santo Domingo Office (LCCDO), subject to local recruitment and the local salary scale.  The Receptionist/Office Assistant will report primarily to the IBRD Resident Representative and the IFC Resident Representative and will receive day-to-day guidance on priorities and fulfillment of responsibilities from the IBRD Executive Assistant and the IFC Program Assistant in the DR Country Office.

The World Bank Group is committed to achieving diversity in terms of race, gender, nationality, culture, and educational background. Individuals with disabilities are equally encouraged to apply.

Roles & Responsibility:

The Role:

This is an entry level office support job, which contributes to the smooth running of the daily operations of the office. The Receptionist/Office Assistant will carry out a full range of tasks that may vary according to office needs and requirements.  Duties will include handling the reception, courier services, correspondence distribution, videoconference scheduling and providing support in ad-hoc activities as required.  

Responsibilities will involve collaboration with team members in the DR Office and in other World Bank Group Units, as well as frequent interaction with external counterparts such as consultants, Government officials, international donors, service providers, vendors and members of the private sector and civil society.

•  Handle the reception desk - manage incoming calls, transfer callers to the appropriate person, receive and handle correspondence, handle the weekly pouch, welcome visitors, etc.
•  Handle scheduling of multiple videoconferences and meeting rooms;
•  Receive/forward invoices to appropriate departments; coordinate office supply and services orders with vendors;
•  Assist with travel and transportation arrangements; and
•  Handle filing and other administrative duties as required.

Selection Criteria

•  Fluent in English and Spanish;
•  High School degree required, College degree preferred;
•  Excellent interpersonal and communication skills and the ability to interact effectively with clients and staff at all levels;
•  Proficiency in using advanced functions of computer applications such as Microsoft Office (Word, Lotus Notes, Excel, Powerpoint);
•  Ability to draft and translate simple correspondence as required;
•  Prior experience in a similar office assistant role; experience in a client service function in a multi-lingual environment would be a plus;
•  A proven team player, deeply committed to working unselfishly and highly collaboratively as part of a multi-disciplinary team to contribute productively to the team's work and output; demonstrating respect for different points of view; acting with integrity at all times to build trust with team members and external clients and partners;
•  Follows guidance from EAs promptly and proactively; and
•  Works with exemplary dedication to our clients

The WBG Core Competencies: 

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

This job is no longer available.