The EIB, the European Union's bank, is seeking to recruit for its Group Corporate Services Directorate (GCS) – Group Digital Office (GCS-GDO), Platform & Services Department (P&S), at its headquarters in Luxembourg, a (Senior) IT Services Performance Manager *.
This is a full-time position at grade 5/6 for which the EIB offers a permanent contract.
*Internal benchmark (Senior) Engineer IT Tech. & Infra
Panel interviews are anticipated for November 2023.
Are you a detail-oriented and strategic individual with an ability to translate ambitious goals into concrete actions? Do you thrive for continuous improvement? We are seeking a dynamic Service Performance Manager, who will be at heart of the department working closely with its leadership team, ensuring that the operations of the department align with its strategy, policies, standards and budget targets.
In this role you will have an opportunity to contribute to our transformation journey, changing not only our operating model but also the way we deliver value to the business. Your analytical skills will play a pivotal role in measuring the performance of the department.
You will report to the the Head of Platform & Services Department.
Find out more about EIB core competencies here
(*) Unless stated explicitly as a required qualification, a good command of French is not a pre-requisite for hire. As both English and French are however official working languages of the EIB, proficiency in both languages is a pre-requisite for your future career development. Any language clause in your contract must be fulfilled in order for you to be eligible for a promotion (either via the annual appraisal cycle or via an internal selection process). Proficiency is understood to mean the attainment of level 5 of the Inter Institutional language courses, corresponding to B1.2 of the Common European Framework of Reference for Languages (CEFRL). The Bank offers appropriate training support.
We are an equal opportunities employer, who believes that diversity is good for our people and our business. We encourage all suitably qualified and eligible candidates to apply regardless of their gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation/identity, disability or neurodiversity.
Applicants with specific needs are encouraged to request reasonable accommodations at any stage during the recruitment process. Please contact the EIB Recruitment team Jobs@eib.org who will ensure that your request is handled.
By applying for this position, you acknowledge the importance of maintaining the security and integrity of the Information of the EIB Group. In case of selection for the position you agree to comply with all measures (policies, controls, document classification and management) implemented by the EIB Group to prevent unauthorised disclosure of any information or any damage to the EIB Group reputation.
Deadline for applications: 20th October 2023