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IT Officer, Engineering I - Information Technology
World Bank
Information Technology
Job Expired 13 Oct 2023
Posted 2 months ago
Job Description



Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.


Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

The ITS Enterprise Services department, ITSEN, provides a wide range of technical services, ranging from data centers and system administration, to database, middleware, cloud and Identity management.  The department consists of two units (ITSIA and ITSSM) which are in Washington, DC; Chennai, India; and in Sofia, Bulgaria.

ITSIA (ITS Identity and Application Service) unit, provides enterprise system integration support, for both on-prem and cloud (Azure/AWS), for ITS and its clients.

This position is to manage critical services for middleware technologies, that includes, but not limited to -Enterprise Service Bus (MuleSoft ESB) and API Gateway (Apigee, Azure and AWS).


•As an independent contributor, you will be responsible to provide infrastructure and operations support for both on-premises and cloud services.

•Automate using IaC, every activity of the infrastructure management– create, check, modify and delete, and upgrade versions, as recommended by the vendor to future proof.

•Adopt Site Reliability Engineer practices into the work.

•Document, peer-review changes. Effectively communicate changes with colleagues in Chennai, Sofia and HQ, and other stakeholders including but not limited to Enterprise Change Review Board, Office of the Information Security, and Enterprise Architecture.


•Work with stakeholders to define integration services and solutions for integration requirements for various systems and cloud hosted solutions.

•Collaborates with staff and contractors in their area of expertise.

•When provided with an objective to improve performance -develops and implements action plans needed to effect the change.

•Creates technical blueprints, translating logical architecture into physical specifications. Directs and oversees the implementation effort.

•Manages day to day relationship with vendors supporting their elements of the infrastructure including negotiating acquisitions within the scope of an existing service agreement or contract.

•Assesses demand for their service or technology area and develops plans to meet future capacity needs and makes recommendations to the manager.

•Provides technical guidance and mentorship to team members.

Selection Criteria

•Master's degree with 5 years relevant experience OR equivalent combination of education and experience.

•Experience in the integration platforms - MuleSoft ESB (version 3, 4 and RTF) in a large enterprise, is a must.

•Experience using integration platforms with ERP systems and cloud services, is a must.

•Strong development experience with Java, Python, JavaScript.

•Experience in Apigee - as Administrator and/or developer, to manage, monitor and troubleshoot, is a plus.

•Experience in platforms automation through pipelines for Operational excellence, is a plus.

•Demonstrated experience in containers and its orchestration.

•Strong knowledge in IaC, SRE and DevOps principles, Microservices and API-led connectivity.


•Client Understanding and Advising - Looks at issues from the client’s perspective and advocates for clients within own area so others to focus on meeting client needs.

•Learning Orientation - Stays abreast of new trends and developments in own specialty area, the broader industry, and experiments with new approaches or emerging technological solutions to current business needs.

•Broad Business Thinking - Maintains an in-depth understanding of the long-term implications of decisions both for related areas within the VPU and the client’s business. Involves key players in identifying operating needs, issues and immediate solutions.

•Analytical Thinking - Coordinates the information gathering and reporting process.

•Foundation Architecture Knowledge - Provides guidance on the standards and guidelines to members of the development community.

•Strategic Technology Planning - Research architecture/technology needs for a significant work process.

•Technology Knowledge - Integrates information from multiple sources into the design and development of the infrastructure.

•Lead and Innovate - Develops innovative solutions.

•Deliver Results for Clients - Proactively addresses stated and unstated needs.

•Collaborate Within Teams and Across Boundaries - Collaborates across boundaries, gives own perspective and willingly receives diverse perspectives.

•Create, Apply and Share Knowledge - Applies knowledge across WBG to strengthen solutions for internal and/or external clients.

•Make Smart Decisions - Interprets a wide range of information and pushes to move forward.

•Information Management Services Governance - Analyses issues and contributes to information management services related policies and formulates and iplements standards, guidelines, and procedures pertaining to information management services.

•Excellent written and spoken communication skills in English.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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