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HR Information Systems Administrator, LDC Band E Step 1
United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA)
United Nations Relief and Works Agency (UNRWA)
RLG-13 Full-time
Job Expired 3 Apr 2023
Posted 2 months ago
Job Description

Org. Setting and Reporting

• The incumbent of this post is responsible to the Human Resources Career Management Officer (HRCMO), A17.


• Monitors and follows up on data collection, consolidation and analysis related to HR information system (REACH) to produce reports and statistical data that will support management in planning, budgeting and forecasting; provides expert advice on the information available in REACH and supports the users in their extraction and formatting; executes data analysis to support decision making and computation of KPI;

• Provides technical support to ensure all HR staff in the assigned Field properly utilize all systems and software for day-to-day operational needs; this includes the Reach & e-TM systems;

• Manages the HR related information systems, including customization and maintenance; Identifies HR Small Business Applications development needs in the respective Field and follows up on the development, testing and deploying in accordance with Information Management Services Division (IMSD) policy regarding Small Business Applications;

• Is technically responsible at Field level for the data integrity, accuracy, timeliness and maintenance of all HR Information Systems data from error detection phase to error correction phase;
• Prepares training material and conducts training for users of the applications to which he/she is assigned;

• Acts as technical focal point for the roll-out of new Agency-wide HR systems in coordination with Information Management IMD staff in Headquarters and the Field, where necessary;

• Implements the technical guidance, instructions and supports documentations provided by IMSD and ensures proper identification and resolution of system problems;

• Keeps abreast of latest technology developments and deployed databases and systems facilities;

• Perform such other duties as may be assigned.


• Demonstrated IT software operations and maintenance skills;
• Demonstrated organizational skills;
• Ability to set priorities, work under pressure and meet tight deadlines;
• Analytical and statistical skills;
• Integrity, professionalism and ability to work under pressure.


• A university degree in computer science, information systems, or other related discipline.

Work Experience

• At least three years relevant experience in IT related work, including experience with Microsoft development tools and packages in both client-server and web-based environments. is required.


• Good command of written and spoken English and Arabic.


• Technical Test.
• Competency-based Interview.

Special Notice

Contract Status:
Limited Duration Contract for six months with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.

LDC Band "E" Monthly Salary JD 897.00 Other benefits include medical insurance.
Dependency allowance is subject to eligibility.

Department/Office: UNRWA - Human Resources
Duty Station: Amman/Jordan field office.

Desirable Qualifications:
• Software development and programming skills;
• Sound knowledge of UNRWA rules and regulations on IT related matters,
• Good knowledge in statistics;
• Possession of valid driving license.
• Advanced Excel skills.

Other Information:
• The incumbent may be required to work beyond regular working hours.

When the minimum requirements are not fully met, the Director of Human Resources may exceptionally substitute part of the unmet requirements with a combination of relevant academic qualifications and progressive relevant work experience.

NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

General Information:

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• This vacancy notice is open to internal and external candidates. Only candidates residing in Jordan, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan, and without a valid work permit, the appointment may be rescinded.

• Since the Vacancy is an Area Staff post, the Agency will not provide coverage for relocation costs.

• UNRWA encourages applications from qualified and experienced women.

• A roster may be created from the selection exercise, and that successful candidates may be appointed to the same post. In the case of multiple or recurring posts, that a roster will be created from which the candidates will be selected for appointment.

• Only applications that have been fully completed in UNRWA's online e-recruitment system Inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate.

• For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade.

• Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered.

• The Agency may disqualify applicants whose name appears on the UN Sanctions List, or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending.

• UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations.

• The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework.

• UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.

• Applications from UNRWA staff member who had been demoted with deferred eligibility for promotion will not be considered.

• Applications from Staff members who were recipients under the Early Voluntary Retirement or Exceptional Voluntary Separation Schemes will not be considered.

• Applications from Internal candidate serving for less than one year in your current post will not be considered.

• The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description or to change the contract Modality.

• Provided very good understanding of the context of Palestine refugees and UNRWA operations.

• A candidate is not eligible for consideration if he or she was short-listed and found not suitable for the same post within the previous 12 months unless the post description has since been altered by 30% or more, as determined by ODCS.


United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

This job is no longer available.